Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,349 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and excellent quality 👌”

Helpful Report

Posted 3 years ago

“you think that after having a terrible experience the first time one will not try a second. Well lets see how many times can one be disappointed and angry with a company (2 out of 2 is the score for me so far) Long story sort. Done an order 13/09/21 with next day delivery. Parcel did not arrived next day, or day after or day after that either. A week later I contacted sportdirect with their chat system since no telephone line there anymore, and ask for my package. Been told they will talk with the courier about it. A week after that (today 27/09/21) i tried again to contact with their chat. i got no different answer that week ago. Obvious they told me that they will do something for the package but there was no update. So i asked kindly for a refund. It is 2 weeks that i have done the order, it feels like a month, and i feel i will never receive it. The chat person told me no refund can be processed at the moment, but after they do thee talk can take another 5 days to have an update. I asked again kindly for a copy of a policy that protects me as a customer in cases like this. I have not received the item. The refund period is 28 days, and i honestly i see this window closing. I got no answer to that either, even when i (again kindly) offered a day for them to find the policy. It honestly does not seem different experience than ordering from wish.com you place your order and wait a month with the hope you will receive something and not got scammed..”

Helpful Report

Posted 3 years ago

“Excellent quality kids trainers that have lasted a long time hence coming back to buy some more!!”

Helpful Report

Posted 3 years ago

“My order still hasn't arrived after nearly a month of waiting. No way of contacting them via phone and they won't respond to my emails. Feels like a complete scam company with no actual customer service department. Looking for a full refund and they won't even reply to me!”

Helpful Report

Posted 3 years ago

“big clean & fair value of discount”

Helpful Report

Posted 3 years ago

“Not possible to put zero stars ! Ordered online 24 August as the trainers could not be found in my local sports direct store in the size needed. Few weeks later still no sign. Found out they're stuck at customs still on the UK side and noone knows when they'll be released. Its 2 pais kids trainers full price and under 150e so there's no customs duty even after brexit. There's no possibility to cancel this order either which is ridiculous as these were needed for school which meant I've had to go out and pay again for trainers so I won't need these when /if they ever arise. Nm that my kids will probably be grown out of them by the time they come . Will NEVER order from here again. Any one in Ireland should avoid like the rona!”

Helpful Report

Posted 3 years ago

“Misleading Supercard/voucher offer at end of process.”

Helpful Report

Posted 3 years ago

“Bought a T shirt in Southampton store, I could not try it on in store as I have a very bad shoulder and I was very hot and sticky. on getting it home after having had a shower I tried it on and it was far too big. I tried to return it in store for a refund and I was told I was not entitled to a refund as I could have tried it on in store, as far as I could ascertain the changing room was not disinfected between uses. I called the shop manageress and she was very arrogant and rude, when I said I would take it further she replied she did not care. When I complained about her attitude again she replied she did not care, I said that her attitude was very rude and that I had two witnesses to what she had said and again she replied she did not care and the two shop assistances would say what she told them to say. I have spent well over a £600.00 in the last few months. I will never purchase another item from sports direct again.”

Helpful Report

Posted 3 years ago

“My click /collect voucher was 4 days over expiry date. Yes, my fault but l'd had a lot going on, losing family to Covid. I contacted Sport Direct who were not prepared to extend the voucher. Very disappointed with the ethics of this company”

Helpful Report

Posted 3 years ago

“The best a man can ger”

Helpful Report

Posted 3 years ago

“I ordered myself and my son some trainers among a couple of other items. The main item was my sons trainers as he needs them for school so I used express delivery. Unfortunately they were cancelled off the order I realised when the order arrived. They had sent an email saying the item had been cancelled due to being out of stock, I realised after delivery.I was quite annoyed as that was the main, important item I needed. But much to my surprise I received a phone call from sports direct explain that they had technical issues with the computer system, that in fact there are plenty in stock and she's sending me a free express delivery code so I am able to reorder them. I'm so impressed that they contacted me and rectified it before me having to get in touch with them. Mandy from customer service was great. Really pleased that although i encountered a problem it was fixed straight away. Other companies need to take a leaf from your book. Happy customer. Thankyou.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful! - paid £7.99 for next day delivery and they cancelled all of my order except for a £3 item but they won’t refund any postage costs or send alternative products for the items they cancelled. I wouldn’t have ordered anything if they had said items some were out of stock and I especially don’t appreciate being charged the full £7.99 delivery cost for a £3 item that is no use without the cancelled items. The customer service agents attitude was rude, unfriendly and unhelpful and impersonal as you can’t actually talk to a person only use a online chat if you can get by the automated robot.”

Helpful Report

Posted 3 years ago

“Great shoes, this would have been our second pair because the others are well loved and need replacing. Arrived really quickly, faster than expected delivery date. However inner seam on the shoe was folded down and it was really uncomfortable. I sent an email stating shoe was faulty and they responded asking for a photo. Very difficult taking a photo of the inside of a black trainer. To verify they were faulty I took the shoes to store, they couldn't help and said faulty goods have to be returned via post. So needed to return them and pay another set of postage. Returns form on the website doesn't work. Plus due to time frame needed to order another pair rather than wait for an exchange and pay next day delivery postage. The shoe is great, the service especially for faulty goods is poor.”

Helpful Report

Posted 3 years ago

“If I could give less than one star I would. Ordered trainers for twins but received incorrect sizing. Size on box correct but inside trainers were one size bigger. Thought it was a picking error on their part and decided to keep them to grow into and placed another order. Only to once again receive the second consignment with correct sizing on box but trainers too big. The staff on the chat said no mistake was made by them and I had received the correct sizing as per their conversion of US sizing. My question to them is why have one US size (C9) on the barcoded box and then the trainers inside are (C10) and then tell the customer no mistakes are made. All I wish is to receive two pairs of trainers size C9 which my twins can wear instead of having four pairs which are too big.”

Helpful Report

Posted 3 years ago

“Ordered on the 19.8.21 paid for next day delivery its now 31.8.21 still not here been delivered sent messages no reply then get message saying there looking into it but still no order find this day light robbery pay for a service that they can't supply how many other customers have they ripped off”

Helpful Report

Posted 3 years ago

“I bought some trainers at Christmas 2020. Here we are about to enter September 2021 and no trainers, no explanation and no refund. Have written to customer services several times and get a generic someone is looking into your case reply. I can’t even find words to describe how bad this service is!”

Helpful Report

Posted 3 years ago

“I have purchased an item in Silverburn store on 25 Aug 2021 at aprox 6pm. The price was reduced to £40 but it was written in a manner that the number 4 appeared as 1 . I have said I was unaware of it and wanted to return it on the spot. The sport top also had a defect. The shop refused to procees a returns and gave me a £40 credit instead. This is very poor customer service and breeches my rights.”

Helpful Report

Posted 3 years ago

“Everytime I purchase off sports direct my parcels take forever to come. As I needed this parcel quickly for an event I paid £7.99 for next day delivery. 4 days later and I still havent recieved my parcel. I try to contact sports direct but the number is a premium. I go onto the web chat for them to tell me that I have to wait 48 hours for them to investigate where my parcel is and then they will contact the delivery service and it will take another 5 days for a reply from them! They cut me off when I asked to speak to a manager. The service is absolutely discusting and you cant get help from anyone. I will definitely not be ordering from sports direct again.”

Helpful Report

Posted 3 years ago

“J aime sport direct depuis des années je commande dessus je n' ai jamais eu de souci merci a vous”

Helpful Report

Posted 3 years ago

“Prices going up and quality of clothes going down. Shirts received even different than in the photos. BUYER BEWARE”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,349 reviews