SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company makes me sick!!!! I don’t get how they have good reviews. Made several bloody complains regarding my issue with them and it seems that there is no communication in this company whatsoever… I asked to speak with managers and rude staff members are putting down the phone…. I have sent emails to try to solve my issue… wasted hours of my life and this company keeps on bothering me… I have moved in several months ago and signed up an account with SSE….clearly the biggest mistake I could ever do…. They installed my smart meters and since then they are threatening me to cancel my contract if I don’t install my smart meters….is this a bloody joke??? For months I am calling them to prove I have smart meters and for months nothings has been resolved…. And everyday someone is calling me to book smart meters installation…This is a joke…I HAVE SMART METERS FOR several months…. Don’t get involved with these people….I am seriously considering taking them to court for all the trouble…threats and disrespect received from their employees…. Trying to cancel my account with them and they are asking me to pay exist fees… for what?? Because you are not competent to see my smart meters?? This is ridiculous…I am so angry!!!!”

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Posted 2 years ago

“Very Very bad customer service ! I don’t advise anyone to go with this company.”

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Posted 2 years ago

“Worst company I had to deal with Bad customer service Cut the phone off Hang up on customers And in one world insane and two worlds AWFUL 😞”

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Posted 2 years ago

“Avoid! Awful customer care, poor communication. Harrasing customers with constant reminders. They have created a ghost electricity account for the same time and address we already have electricity account with them, and then tried to charge us for the ghost account months after we we switched!!! Total disgrace.”

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Posted 2 years ago

“Avoid - they will provide you with wrong information then delete these calls when you request them. Cut you off half way through being put over to someone or tell you they're terminating your call because you're recording it for your own evidence. SHAMBLES !!!!!!!!!”

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Posted 2 years ago

“Awful customer care!!! They transferred me 3 times from a person to another, had to wait 30 min in between at least and then when the 3rd person wanted to do same thing I told her I’ve already been transferred 3 times, veryyyy politely and she got angry and sent me back to the 1st step!! Over 2 hrs waiting on the phone and still waiting now. Who knows how long it will take for this to get sorted and if it will.. have no hope now. Will put in a complaint.”

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Posted 2 years ago

“The worse company I ever deal with it don't join them”

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Posted 2 years ago

“What ever they are , they cheap mentally Don’t let them play with you long. Change your energy company They cheeeeeeaaaaaapppppppp Dash them in the bin”

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Posted 2 years ago

“Husband has tried for 2 years to resolve an issue when you ring customer services, Firstly you are on hold for over 1 hour then passed to further depts again on hold, in the meantime we decorated our kitchen!!!!! then there is so much background noise. So you inform them that you cannot hear them properly then they put the phone down on you…… Very Proffessional!!!!!!!”

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Posted 2 years ago

“I have been on hold with these fuckwits for 25 minutes with no sign of them picking up.”

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Posted 2 years ago

“Sick and tired of them bumping up out direct debit and not explaining why and then you try to ring and you NEVER get through”

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Posted 2 years ago

“Being a vulnerable customer, found the customer service to be half and half. Top-up on my smart meter, a bit hit and miss, they can see it’s been done, Lady at dinner time lovely and was very helpful, unfortunately got cut off, she left a voice message whilst I was trying to ring back, Bloke this evening a complete jerk, advise was to let my energy to go to nil balance, before the issue resolved. Completely infeasible in the middle of winter, to be without electric, no light and it will stop boiler. as well as screens on said meters. So can’t give money for electric or refund apparently so effectively top-up, with be lost. What a load of rubbish.”

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Posted 2 years ago

“5 months to get an answer and my account nearly sorted . £31 offered in compensation as they sent a debt collector out in error when the account was on hold due to meter reading errors . Loss of a customer my end because of this . And they fill and offer of £31 is acceptable , even though it’s taken months to get anywhere near sorted . They may be a big player but this is not how you treat your customers who pay in time month after month”

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Posted 2 years ago

“I have never endured so much stress and anxiety this last 2 years trapped with SSE!! WORST COMPANY THERE IS!!!!!!! Paid them £3000 in November now they demand another £1200. We have electric only and NO heating in the house. But SSE say it’s £400 a month!! They have refused for 2 years to even look into a fault and are lying thieves. So here we go again, threatened with bailiffs and dogs whilst we try to find £1200 to leave SSE. It will be the happiest day of my life to leave this disgusting company!!!!!!!!!!!!”

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Posted 2 years ago

“Sse are a dangerous bunch. They lie and play dangerous mind games causing great stress and anxiety. Sse have robbed my father of a large amount of money and have failed to reimburse it . They have gone against their word even though its documented in black and white. Sse are an absolute disgrace . The complaint was not resolved after 2months. This has been going on since June 2021 and is now Feb 2022. This company needs to be investigated The case has gone across to the Ombudsman and I have worked along with the Citizens Advice who helped prepare my father's case. I am now emailing the ceo and will cc the local mp. Avoid this company at all costs. They seem to enjoy torturing people mentally!!!”

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Posted 2 years ago

“I am a Feed In Tariff customer and have to submit readings every 3mths which should result in my being paid shortly after for power generated. My last reading to be actioned was in Sept/Oct 2021 since which time I have submitted two further readings but not received any payment. I have phoned on numerous numbers and on numerous days being held for as long as 70mins to no avail.I have also sent at least 5emails without reply. I am writing this while on hold having been told I would be put straight through to the relevant Depsrtment, this was over 20mins ago. My next call will be to Octopus. SSE/Ovo are a waste of time.”

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Posted 2 years ago

“This is the worst company I have ever dealt with in every sense of the word. Do not go near them. Their customer service teams are awful, in all of my experience I have only dealt with 1 pleasant person on the other end. The wait times are ridiculous, you are bounced from department to department without explanation, placed on hold with no explanation, pacified over the phone and told they will fix your problem without anything ever being solved. They are the definition of a big company bullying and flexing over people to make them feel they have no leg to stand on. My flatmate and I have had nothing but issues - changeovers from her name to my name were impossible when she moved out, it took 9 months to close her accounts and she then recieved new final bills (after not living there for almost a year.) When she challenged these with SSE she had debt collection agencies chasing her down. I have had several people I’ve spoken to break data protection laws when discussing her accounts with me, and only after I was referred to a 5th (!!!) department did the woman tell me they had all broken data protection. We were sprung with astronomical final bills for her, and after much fighting and challenging SSE on the fact nothing was explained to us and we didn’t know their procedure did they end the discussion, leaving her gas account in credit. We had a £30 cheque sent to us because they did not notify us of the requirement of a final electric meter reading in time. When they finally closed her accounts months later they accidentally closed my electric account at the same time, so I now seem off the grid, with no one providing my electricity as my account now looked like it was pending opening (after using it for months, providing meter readings and direct debit payments.) I have no phoned them in 5 occasions over 2 months to get me electric account back up and running as I am HUGELY concerned about the repercussions for me as it will look like I have used crazy amounts of electricity when I haven’t been. My gas meter readings have had nothing but issues as we used the SSE app and their photo service where you scan the meter to submit a reading. There is an issue with this service as when I have typed a meter reading manually I was sprung with a £300 bill as it didn’t convert as it usually does in the app. SSE are still refusing responsibility for the issue with their app. They insist the £300 won’t change without new meter readings but it has since gone down twice without my involvement to £95. No one will explain to me what is going on in the background to explain this bill and why it is now changing. I am trapped with SSE even if I wanted to pay the money just to be rid of this horrendous company as they have projected my annual usage to be over 35000 kWh per year for the gas, meaning my quotes from other companies were almost £300 a month for gas and electric in a new build 2 bed flat where my flatmate and I are out most of the day using no utilities. (My parents live in a 5 bed new build working from home all day using utilities and their usage is roughly 20000 kWh just to give you an idea of how wild this estimation was.) Scottish power pointed out to me that my electricity usage was minuscule but the gas looked astronomical and it was not correct. But I would have to pay this with other companies at least until their smart meters evened the bill out. I have only had 1 customer service rep with SSE ever admit to me that my bill is far too high and there is no way I have used this. I have had a gas engineer arrive today to check my meter (after never ever having a maintenance or meter reading visit from SSE previously - see that none of our previous meter readings flagged as incorrect, or too low or by any means something we had to think about) and he informed us the meter is 100% fine so this MUST be an issue with the app. He cannot install the smart meter he was asked to because he doesn’t have authorisation to remove the old one from my electric meter, as I don’t have an active electric account with SSE. DUE TO THEIR ERROR. Avoid at all costs. They are the single worst company I’ve ever experienced and I have been in tears and felt hopeless more times than I can count with them. I will be moving out of this property to avoid having to pay the astronomical bills with another provider and to get away from SSE. I am currently waiting to hear back from Citizen’s Advice regarding next steps and a full understanding of what my rights are in this situation.”

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Posted 2 years ago

“SSE took our energy over from Spark Energy, we just had a letter saying that SSE would now be our supplier. From the day they took over our energy supply the smart meter packed up working and both the gas and electric meters where blank. After a couple of months I received an email saying they needed meter readings, After a number of calls to their call centre to tell them I could not read the meters as they are blank I was getting nowhere but kept getting emails for readings. More calls and the same response, no one wanted to know so I contacted to Ombudsman, I then received a call from SSE to tell me how to get a reading on the meters, no mention of sorting the problem out with the meters. Tuesday 8th Feb 22, 12mts roughly from them taking over the supply I received another email for readings which I sent in, I then had another go at ringing them to sort the meters out, the woman I spoke to put me on hold while she spoke to the meter installation team, to my suprise she said that they had Friday available between 8-00 and 12.00 if someone would be in, I jumped at the chance to get the meters sorted out. She said confirmation would be sent us but come Friday we had not received any, I should of known better, my partner stayed in all Friday Morning in anticipation of the installation of new smart meters, true to form no one turned up. Saturday 12th Feb we received a letter saying Thanks for booking your smart meter installation, our Engineer will be with you between 8.00 and 12.00 noon. The Fiasco continues SSE has to be the worst Energy company you could sign up to, If you looking to change Energy supplier DO NOT even consider SSE only gave one star as can't give any lower.”

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Posted 2 years ago

“Every time I have to contact the SSE I end up spending a lot of time on the phone and my problem is hardly ever solved. I am currently in a rented flat so I am unable to change the electricity company, but I will make sure I never hire SSE because my experience with this company has been absolutely awful. With this review, I would like to prevent other people/future costumers from wasting the amount of time I have wasted contacting SSE and their costumer service team, which, from my experience, is quite unhelpful.”

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Posted 2 years ago

“HORRIBLE EXPERIENCE AND CUSTOMER SERVICE! DO NOT RECOMMEND! Dear SSE, If I could I would give you 0 stars. Since November 2020 I have had problems with them and the client services team appears not to be interested in helping me. Now SSE is migrating accounts to Ovo and none of them have access to my information. It’s unbelievable how messy they are. I signed for a 12 months fixed contract with SSE where I would pay £29 pounds per month based on my location BUT they are charging me over £150 per month and despite of having the smart meter showing the average cost of £25/£30 they are still charging a lot more and are incapable to explain why. I contacted SSE several times and they always say that they are very sorry and they will escalate my case to the dedicated team, who will review and contact me in 2 weeks. After the 2 weeks time I’m the one contacting them because no one ever calls me. This vicious cycle happened so many times. Now, I’m worried that things will get even worse due to the recently announcements in the UK. I’m paying (overpaying) every month and I need someone at SSE or Ovo to help me. I called Ovo on the 4th of February and they told me they are still migrating my account and SSE holds the supply and would be able to answer my questions. Today, 7th of Feb., I contacted SSE again and their answer was “ I am afraid my system shows your accounts has been migrated. You will need to get in touch with Ovo AGAIN” If no one holds the supply / account - who will charge me ? 🤔 I’m tired of it all.”

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Posted 2 years ago

SSE is rated 1.1 based on 411 reviews