Name: SSE
Rating: 1.09

“DO NOT USE THIS COMPANY, SSE are as silly as a bucket of worms you spend hours on hold that's when you actually get through to then, get transferred from department to department then get cut off, nothing gets resolved, then they send the wolves in, in the shape of LCS their debt collection people for an account I didn't know even existed, 7 months after they sent a bill saying your account is Zero, good news you have nothing more to pay. At times dealing with this company I have felt like suicide.”

Helpful Report

Posted 2 years ago

“I have contacted you on several occasions concerning a property I owned at 20 Cross Street,Skipton,North Yorkshire BD23 2AH,the house was sold and the new owners took over on the 28thJune,2021.I received a new bill,updated bill in January 2022 which I paid and this is agreed by this new statement but you are still trying to claim payment from 29th June to July 19th 2021,although you had been informed of change of ownership.Please sort out this problem. Thank you,D.Hoddinott.”

Helpful Report

Posted 2 years ago

“I Phoned SSE tariffs line on the 24th March at about 11am as I needed to talk to someone about renewing my tariff, I spoke to Lucy who I must say was the most helpful person I have spoken to at SSE, not only did she help with my energy enquiries but also promised to phone me back as I also needed help renewing my broadband, she was true to her word and phoned back within 15 minutes, thank you Lucy you are a credit to SSE. Regards John Munro.”

Helpful Report

Posted 2 years ago

“THE worst service I have ever experienced. Back story: Since December 2020, we have had an issue with this absolutely diabolical company. Initially we didn’t have a smart meter and would give a meter reading each month to pay our electricity bill. A smart meter offered to us so we took this offer up. In December, the smart meter was installed by a technician who was unsure if it was installed correctly due to the many lines in the electricity box as we live in an apartment block. First month after installing our bill went from ~£40-45 to £126. No changes in the household, just a ‘smart’ meter installed. We called up immediately to report this and we’re told that there does appear to be an issue, a technician would be out to remove the box within a month (due to covid). To cut a long story short, no technician has turned up, we have been passed to the customer resolutions team who Initially were on the case. The resolutions team said that they can also see from our meter readings from the first few months, that the smart box of giving out an incorrect number and they would work to get this resolved. This was in February, so it initially took 3 months to even get through to the customer resolution team! Since then, as you can imagine the bill has kept going up and up. We have called every month to try and get this issue rectified. Each time we called, we have had to tell the full story all over again, only for the call to be concluded that we need to be put in touch with the customer resolution team and someone will call us within 7 days. To no surprise, we have never been called. We have spent endless hours on the phone, we have had the phone cut off on their end and have to then go through it all again. We are just trying to resolve this with this company before we switch providers. As a result of this issue, I am riddled with anxiety and this is having a serious effect on my mental health, chasing a company who doesn’t care less about the customers that pay them. I just want my issue resolved. I have given them two years to resolve this, many chances to rectify the issue and yet, nothing has been done. I couldn’t advise against this provider more. They do NOT care about their customers, the mental health of their customers or anything in that matter, other than taking their money. Due to the length of time this has been going on and the constant circles I am going around, I’ve taken to social media and will ensure word gets out about this scandalous company. Note: I have previously written a review on Trust Pilot. Somebody contacted me on the back of this and said they will get back to me within a week. Of course, in true SSE style, I have heard nothing. As a result, I’m going to continue to tell my story on every platform until this issue gets dealt with”

Helpful Report

Posted 2 years ago

“Absolutely appalling company and customer service. Would not recommend to anyone. I have been on a pre paid meter, so am fully aware of the amounts I am being ripped off each time I top up. I am now renting my place out and cancelled with them, in which they told me that I was in credit and could clearly see I was in credit from my smart meter. However I have since received a bill for over £300 stating that I now owe them this amount. I disputed this, however due to the language barrier with the customer service team, I made no progress on the matter and was in fact hung up on multiple times. I am going to invest in a hamster on a wheel to produce my own electricity as I will try anything to avoid staying with this joke shop company lol. Avoid using this company if you can all!!”

Helpful Report

Posted 2 years ago

“Absolutely appalling company and customer service. Would not recommend to anyone. I have been on a pre paid meter, so am fully aware of the amounts I am being ripped off each time I top up. I am now renting my place out and cancelled with them, in which they told me that I was in credit and could clearly see I was in credit from my smart meter. However I have since received a bill for over £300 stating that I now owe them this amount. I disputed this, however due to the language barrier with the customer service team, I made no progress on the matter and was in fact hung up on multiple times. I am going to invest in a hamster on a wheel to produce my own electricity as I will try anything to avoid staying with this joke shop company lol. Avoid using this company if you can all!!”

Helpful Report

Posted 2 years ago

“They changed my gas meter almost 6 months ago and I been calling 100s of time to get it back to a pay as you go meter and I been promised call back and try to get this sorted so I don't get left with a huge bill but so far for the last 6 month I have go no where”

Helpful Report

Posted 2 years ago

“The company is a joke 8 months of trying to get a pay as go meter been told it booked never heard back on phone transferd over and over then hung up on customer service in South Africa India thay just can't get anything right never every had such a bad experience on phone right now and guess what been transferd 4 times one and half hours on phone and on hold please please don't use this company”

Helpful Report

Posted 2 years ago

“This is an awful company, I moved into a house in December and had so many issues with the account. Since December I have tried to change from pay as you go account to a direct debit. But this has still not happened. After hours and hours of calls still not resolved. To date still had no bill after months of requesting this! Absolutely ridiculous. Many times I’ve been advised the account is pending , then told they will callback. No call backs.”

Helpful Report

Posted 2 years ago

“sse have left me a single parent of two young children without hot water or heating for 4 months now. sent me out a ridiculous bill of nearly £3000 for gas alone, then admitted they had charged for gas i haven’t used. months and months of calling weekly it not daily. even my solicitor could not get through to them. appalling customer service constantly transferred from department to department and then hung up on!! also charged me for 3 months of broadband i hadn’t used. the worst company i have ever dealt with.”

Helpful Report

Posted 2 years ago

“Unbelievably bad service 7 days being passed around from dept to dept promises of sorting out the problem to be told by next person that there is no notes to say it had been dealt with without electric many times over past few days”

Helpful Report

Posted 2 years ago

“Increased monthly bill for no reason with no explanation. Customer service and communication is also very poor.”

Helpful Report

Posted 2 years ago

“In the technical service department, no one knows anything. Since my meter will change on March 17, they said, do not load pra to the current meter, your electricity will not be cut off. Now there is no electricity at home. When I called for the problem, they directed me to a different line 3 times and asked all the security questions again. like a joke... all my food in the freezer went bad. The electricity meter they put is also bad, it doesn't even work properly. Might be the worst institution I've ever seen in my life”

Helpful Report

Posted 2 years ago

“Over an hour on the phones on hold trying to submit my meter readings had to hang up Abysmal Service”

Helpful Report

Posted 2 years ago

“Over an hour on hold trying to give my meter readings has to hang up Abysmal Service”

Helpful Report

Posted 2 years ago

“Been with SSE for over 40 years, Changed to new tariff v21 yesterday, today asked to set up a direct debit,I have never had a direct debit in all that years ,we always payed by they’re payment card at the local pay point and we are in credit by over 500 ,I asked if I could carry on paying the same way and was told no, But I can carry on paying like this on a standard tariff, Please can someone explain the logic in this …,so I will get my credit back of them one keep it in my bank and pay my bill as late as possible , I just wanted to secure our bills as my wife has Dementia, if something happens to me first the wife can’t do banking, this Company is not very thoughtful , understanding or caring of peoples problems”

Helpful Report

Posted 2 years ago

“This is the worst company in the UK, if not the world. They charged me a fraudulent gas bill based on zero evidence of actual gas usage. I sent three emails querying this bill - nobody relied. Nobody answers the phones either. After their thugs started sending threatening emails about debt collectors and credit ratings I paid their fraudulent bill. This is literal daylight robbery. I have been mugged by this company. The only silver lining is that I will never have to pay a penny to SSE again. Avoid this criminal organisation at all costs.”

Helpful Report

Posted 2 years ago

“Not even want to give 1 star. As everybody says customer centre passed 4 times to reached correct person. They sent me made up final bills meter reading just made up that's why no details. They charged 5 times I expected. Meter reading machine is smart meter that SSE can read anytime correct meter reading. Because final bill they just wanted more than usage. What kind of company just made up final bill as they like. They doesn't admit / amend. I had to contact Obudsman. Still no resolve. Worst company I ever experienced.”

Helpful Report

Posted 2 years ago

“Really bad experience last week I wasted 4 dinnertimes at work getting put on hold , passed around , drop called and being told someone would ring me. I still keep getting texts telling me I must contact them so they can change my gas meter I give the hell up”

Helpful Report

Posted 2 years ago

“worst company I have ever dealt with, clearly common practice to put you on hold for hours just to be told you've been put through to the wrong department over and over again, its took the over 6 months and my account has still not been closed after moving out. Also if you come to the end of your telephone package deal, they double the price without telling you but keep the direct debit the same then wait a year and tell you you owe them hundreds of pounds. SCAMMERS”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

SSE Reviews