Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 563 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 15th April 2025

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacees has a very misleading return policy. I was unhappy with the dress I received and the company refused to give me a full refund. Their website leads you to believe you will receive a refund if you are not happy with the product but that is not the case. I had to spend weeks negotiating back and forth only to end up with a 35% refund. I will not be buying from here again.”

Helpful Report

Posted 10 months ago

“I requested a return/refund within the posted timeframe and rather than receive instructions (including mailing address) all I’ve gotten is the runaround for 11 days. It’s one excuse after another, shipping is expensive & unreliable, if we don’t receive the dress we can’t refund, we will just destroy the dress so keep it and resell it, we will make you another dress, on and on. Do not order from them. This is the latest communication from them (again no instructions & may give $60 back….I paid $93 for the dress excluding shipping). Stacees (Stacees) 26 May 2024, 17:44 GMT+8 Dear Customer, We apologize for any confusion happened during previous communication. To be specificly: 1.We are willing to offer you a free dress. You can choose the size, colour, and styles of a dress you like on Stacees. We will provide you customized dress with no shipping fee. You can keep the dress with you. 2.If you do not want another dress. We can offer you compensation for about $60. You can still keep the dress with you. 3.If you insist on a refund, because the dress wasn't damaged or wrongly shipped. Therefore you have to undertake the shipping fees for sending the dress back. Which may cost your more than $30 for a dress. Looking forward to your reply. After you've made your decision, we can discuss about the details of each methods. Sincerely, Chris”

Helpful Report

Posted 10 months ago

“I learned my lesson this time - ALWAY READ REVIEWS FIRST. I had the exact same experience as everyone else who has written on here. The dress I ordered did not fit me - I could not even get it past my hips. And I ordered my normal size 10. I tried to return it and get my money back and they made it absolutely IMPOSSIBLE. They are 100% scammers. Any good reviews on here must be written by bots. DO NOT ORDER FROM THIS SITE - YOU WILL LOSE YOUR MONEY.”

Helpful Report

Posted 10 months ago

“ZERO STARS!!! Absolutely awful customer service!!! Won’t allow you to return dresses that don’t fit snd offer £10 compensation to keep a dress you cant wear: what a joke. I would AVOID this company at all Costs. Don’t waste your hard earned money on an expensive dress that comes wrinkled and handled with no care whatsoever!!! They fail To contact you when you checked before the dresses arrived that you could return if they didn’t fit and how they won’t give me the return information! If anyone had the return information please pass it in to me!!”

Helpful Report

Posted 10 months ago

“Horrible customer service! DO NOT order from this company. They do not stand by their return policy and the run around you get is horrible!!! You cannot get a phone number to speak to a real person either. We are out over $600!”

Helpful Report

Posted 10 months ago

“Reading all the comments I have had EXACTLY the same responses, No refunds for dresssea not coloured matched - £508 gone and this company refusing a refund - I don’t no know how it has goo reviews on trust pilot please do not listen they are fraudsters and keep you money!!! I sent my shipment back and it was refused by the recieved and now I’m left out of pocket. Literally all the messages below mine they sent me the same conversation… offering 70% refund and more dresses which I didn’t want I want my money back!!!!”

Helpful Report

Posted 10 months ago

“If there was an option to give less than a 1 star review then I would have chosen this option. Stacees sent my daughter a dress with a faulty zip which meant she couldn't even try it on! I contacted them and they offered me £10 and recommended I get a local tailor to replace the zip. After many emails I have escalated the issue to PayPal who I used for payment and am awaiting their response. I will NEVER buy from this company again and I would recommend that no-one else does, as if you buy an item unseen online they do not care if the item is fit for purpose, they don't honour consumer rights and they are horrible to try to deal with. The issue with the item will be twisted to bei nh your fault and while they have your money they couldn't care less if the product they sent was faulty or not. Please do not buy from this company as I would hate anyone to experience what I have and loose over £120 which I can't afford to simply write off. An absolutely awful customer experience and shameful level of service and product”

Helpful Report

Posted 10 months ago

“DO NOT order from Stacees.com. They have horrible customer service and refuse to give a full refund even when they sent the wrong size dress. They sent me a dress with a bust 9” smaller than what I ordered. I have talked with 6 different people and they don’t read the notes, so they just keep giving me the run around. They offered me $80 today out of $181. I called my credit card company and got back $81 today and they are investigating. I should see my refund in the next month. I would email the company and then go straight to your credit card company or bank. You will never get a full refund from Stacee.com.”

Helpful Report

Posted 10 months ago

“THIS COMPANY DOES NOT HONOR THEIR RETURN POLICIES - AVOID THEM AT ALL COSTS. We ordered a dress for our daughter's prom. The dress came in and did not fit. We bought another from them, and contacted them to return the first dress. It's been nothing but a runaround. The standard China scam - first they offer some money, then they say it'll cost too much to ship back, then they offer a little more money and say we should resell the dress ourselves online. Never once have we gotten the return address. THEY DO NOT HONOR THEIR RETURN POLICIES AND CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE. Do NOT trust this merchant with ANY of your money.”

Helpful Report

Posted 10 months ago

“Horrible, dishonest scammers. You will never get a refund. I wish I had seen all these reviews before i ordered. I ordered a standard size. The runaround i got was almost comical. DO NOT BUY FROM HERE!!”

Helpful Report

Posted 10 months ago

“Complete and total international fraudsters. They will not honor their stated return policies. Avoid this company at all costs.”

Helpful Report

Posted 10 months ago

“Everything went wrong. Order the dress in advance. Said would be 6-10 business days for delivery. Then 23 days. Agent said would put a rush on dress. Nothing was done.”

Helpful Report

Posted 10 months ago

“Terriable this js not custom size u pick the size on there website. I measure my daughter who wears a 7/8 and per there measurement it said order a size 14 so i did dress is huge im the back not tight fitting. Before i purchased i asked if i can return they said yes now they wont offer return a disgrace. NEVER BUY FROM THEM . I wish i saw all these reviews b4 purchasing.”

Helpful Report

Posted 10 months ago

“If I could give it zero stars, I would absolutely according to their return policy you’re able to submit a return within 14 days original tag still on I created a ticket. I followed all of the directions they tried to haggle with me at first offering me $30 credit $40 credit 50 up through $60 Instead of taking the dress back I sent photos of the original dress with the original tags never been worn and it’s probably been 35 emails later and they continue to avoid giving the address to return it. Do not ever order from them do not give them your business. They do not say what they mean they do not follow the policy that they have posted. I would advise even though the price might seem enticing. It’s not worth the hassle of dealing with a company that doesn’t stand for integrity and honesty, avoid avoid avoid and I will continue to to ensure that people understand that they are not going to get a refund so do not spend your money on this company !!!!!”

Helpful Report

Posted 10 months ago

“Really bad experience ordering from Stacees. The colour of the dress was completely wrong, it should have been a sage green with similar colored sequins, but what arrived was a lime/fluorescent green dress with bright gold sequins. It looked awful and my daughter was so disappointed and now has to find another dream for her school ball in one week. We don't have the money for another dress. When I queried it as soon as it arrived in the mail, Stacees just came back saying they could not see anything wrong with the 'tailor's finish' when it was clearly nothing to do with that. I sent clear pictures to show the massive discrepancy in colour and compared to their colour charts online, it was clear that we had been supplied with a "lime Green" dress rather that "Sage". They refused to refund us, then offered to make another dress (at our additional cost and shipping), then said don't send the other dress back as it will get lost in the mail??!!) This company is a joke and a compete rip-off. It appears that you are ordering from a reputable UK or USA site but the dresses are shipped from China and judging by the customer services replies I've had, they are China-based as well. Will obviously not ever order from Stacees again, I'm now over $250 out of pocket and have a dress that looks like it should be sent to the charity shop or the dress up box, with no offer of compensation from customer service. I just keep getting the same email back from various 'people' saying that I can pay to have another dress made...wouldn't touch them with a barge pole again, they need to read the room!! After several messages back and forwards going round in circles, I have not heard anything from them for several days..hence why I am posting this review as I feel I have given them a fair chance to rectify the situation but have heard nothing. Be aware, terrible after sales service, once they have your money it appears that they do not care! UPDATE: I have now been offered a $50 refund if I remove all of my negative reviews...NO CHANCE!! Judging by other reviews I'd never get the refund anyway.”

Helpful Report

Posted 10 months ago

“Stay away. Sheisty. Ordered prom dress with extra pay for expedited shipping arrived days after event Simply requested my free shipping label and return and 2 weeks later they are doing everything they can to dick me around and not honor the return. They are over sees and with no business conscience. DO not do it with any of these A___n/C_____E companies. Please save yourself the hassle and stress”

Helpful Report

Posted 10 months ago

“Avoid this company, parcel arrived late, much later than advised, i paid additional insurances on delivery made no difference. They do not honour any refund policy and now it is impossible to get a response. I've been offered £50 for an order that was a few hundred pounds and no way to return. Quality of the dresses is the lowest of the low so cheap and unusable.”

Helpful Report

Posted 10 months ago

“Site advertises worry free returns but they will not process returns- do NOT use”

Helpful Report

Posted 10 months ago

“Do not order from this site! They will say they accept returns and will pay for the shipping on the website and then will talk you out of it and say it’ll cost more to return with “unstable shipping these days” and won’t let you return! The quality of the dress is cheap and I would not buy from this site!”

Helpful Report

Posted 10 months ago

“Never ever should anyone purchase from this website. I wish I could give 0 stars. Very unethical company that bullies the heck out of their customers if a return is required. Worst experience EVER.”

Helpful Report

Posted 10 months ago

Stacee's is rated 1.2 based on 563 reviews