Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from here. The advertisement of their dresses is totally misleading. Make it extremely difficult to return and get a refund when items are terrible quality, still trying 3 weeks down the line. Disgusting customer service, please do not order from here they are a scam.”

Helpful Report

Posted 1 year ago

“Scam of a company , DO NOT purchase anything from this site . They will not give you a returns address or a refund, its false advertising, I purchased two dresses which don't fit or look like dresses in picture and they will not let me return or give me a refund . Stay clear of this company (ireland)”

Helpful Report

Posted 1 year ago

“I wouldn’t even give this company one star. DO NOT purchase goods from this company if there is a chance that you will need an exchange or refund. I purchased a dress for my son’s wedding and when it arrived it was marked and the sequins were hanging by their threads. Despite their advertised conditions for return of defective/faulty goods, they have made it clear that they don’t want me to return the dress (highlighting high postage costs and the unreliability of the postal service, and not even giving me the return address). They are falsely advertising their returns/refund policy on their website. After many emails since 21.08.23, they are currently offering me a refund of £65 for the dress that cost £120, which I’m obviously not willing to accept. As they are in breach of the sale of goods ordinance, I will be taking this matter further.”

Helpful Report

Posted 1 year ago

“Wouldn’t give even one star review.They sent wrong dress size and will not give refund.SCAMMERS Do not trust Stacees after months of back and forth still no resolution and they refuse to allow a refund and use every excuse going.They use cheap materials and the dresses are nothing like the pictures or videos Do Not Buy From Stacees BUYERS REGRET!!!!”

Helpful Report

Posted 1 year ago

“Scam company, contacted before ordering and was told hassle free returns, I paid £140 and they are offering me £30, i am a 14-16 and ordered an 18, it’s absolutely tiny I WANT A FULL REFUND”

Stacee's 1 star review on 6th September 2023

Helpful Report

Posted 1 year ago

“Just like previous reviews below! They are thieves! If your not sure of size do not buy! They have the you buy u keep motto! I was asked for screenshots of phone call they took forever to respond so they can keep monies!”

Helpful Report

Posted 1 year ago

“States in their terms that they will issue you a refund with damadged items yet they refuse to send you a returns address! They constantly ignore every email I have sent them except for 1 asking me to cut the damadged bits off and it will make it look better 😡. Just send me the returns address and issue me my refund!”

Helpful Report

Posted 1 year ago

“DONT BUY I bought a dress in two different sizes for an upcoming event so I wouldn’t have to worry about have to send the dress back and wait for a different size if it didn’t fit. I spent $300 on two dresses and I ended up not liking the dress on me at all. Before I purchased from this store, it said they offer refunds that they pay for return shipping. I requested the return and they are insisting on having me get a new dress from them or the offered to refund me $30 back. No not the full amount I paid. $30. So now I’m two weeks away from my event and $300 short and still need a dress that’ll cost me another couple hundred dollars. This is a scam store. Do not trust their return policy”

Helpful Report

Posted 1 year ago

“My dress was white rather than ivory which was ordered ... The arm holes are too small so the dress pulls and hurts.. they sent it early while I was on holiday so will not let me return it. I wouldn't want anyone to have such bad experiences in the future. You will lose all your money.”

Helpful Report

Posted 1 year ago

“Unable to get refund”

Helpful Report

Posted 1 year ago

“Do not! I mean do not order from here! My dress is 10 shades lighter than pictured & 3 in too short! Looks nothing as pictured! I've been speaking to someone for over a week and get no where! They blame it on lighting instead of taking accountability for their mistake! And on top of me sending pictures as proof they offered me $20 compensation! What a joke for a $165 dress!”

Helpful Report

Posted 1 year ago

“I ordered a dress standard size on the premises that if it wasn't suitable I could return it. It arrived and looked cheap, I wanted to return the dress as per their policy, but they refuse and”

Helpful Report

Posted 1 year ago

“Pretty much what everyone else is saying. They are SCAM artists. They are FRAUDSTERS. I ordered a regular sized dress so it would be returnable. They requested my measurements, which I thought was odd, but didn't question. I should have, because when I got the dress, they slapped a custom size tag on it and now refuses to allow me to return it. Any decent company would provide a return label without questions. They're asking for pics of me in the dress.... how creepy is that???? I'm reading down below that they make the customer pay for return (wow, someone actually got them to accept a return?) And it's not guaranteed that they'll get it or refund the $? Why is this company allowed to do business in the US or UK? I am and I would suggest everyone call the fraud department at your CC company.”

Helpful Report

Posted 1 year ago

“The dress I bought was beautiful and well made. However, there is no such thing as easy and free returns. To return a standard size dress was, as I was quoted. $40. They told me to keep the dress and resell it and they would make me another one for $80. They also said that if I returned the dress it could take up to a month to get my money returned. I love the dress but the return policy stinks and I call it false advertising.”

Helpful Report

Posted 1 year ago

“Terrible company - don not want to honour my refund, passing from one person to another, absolute joke.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS SITE!!!! I BOUGHT A DRESS FOR £158.00 WHICH DOESNT FIT SO I ASKED FOR REFUND. THEY ARE REFUSING TO GIVE ME AN ADDRESS TO SEND THE ITEM BACK AND KEEP OFFERING ME STUPID AMOUNTS OF MONEY INSTEAD OF MY FULL REFUND”

Helpful Report

Posted 1 year ago

“I'm having exactly the same issue with Stacees as everyone else. I bought my dress through Klarna and I'm begging them to remove themselves from their site. They shouldn't associate themselves with this illegal operation. I've told Klarna that they are making it impossible for me to return the dress and I'm logging it with their Specialist Team in the hope that they can at least stop any further payments. I feel so sorry for everyone here. They need to be stopped!!!”

Helpful Report

Posted 1 year ago

“WILL NOT let you return ANY items for a refund. Will go around the houses with different excuses... "delivery to us isn't guaranteed, order another dress for an extra £85", then some story about how its tailored to you even though it wasn't in my case and they won't be able to re sell it! No alterations were made to it whatsoever. Then offer you a £30 refund and ask for you to sell the dress yourself blah blah blah it goes on and on every excuse they can chuck at you!! Dresses are not the same as the photos and I would not recommend them to anyone. Customer service is terrible and the items areand shipped from China terrible quality!”

Helpful Report

Posted 1 year ago

“Very unhappy with this company!! Ordered a dress, not custom, did not like quality or fit and they refuse to refund. Started to catch on when had to fill out a ticket and had to wait 48 hrs for reply and then had to send picture of dress. Offered $20 to get dress altered! Customer service is the worst I have ever encountered! Be aware!”

Helpful Report

Posted 1 year ago

“STACEES RIP-OFF STACEES absolutely dog s@@t of a company, dick Turpin wore a mask when he was robbing people, stacees has let us down for my daughter's prom dress,we wanted to return the dress for a full refund but have been told to sell the dresses, I don't think so stacees, just keep a lookout for your summons to a small claims court in the post, also we have sent all evidence to financial ombudsman. stacees think they are Billy big balls by robbing people so I'm looking forward to our debate in the courts, I'll post a reply on here to keep the public updated, good news is people they are using a .co.uk address so go and seek advice from your local citizen advice or trading standards office like we have. but PLEASE PLEASE GIVE THIS COMPANY A WIDE BIRTH. SCAMMERS SCAMMERS SCAMMERS. we did send dresses back as we got the address of return off PayPal so we have no dress or money, that's why people please go to a small claims court”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 536 reviews