Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this website as they do not accept returns and the quality of the dresses is terrible!!!! They say they will custom fit them but they still don’t fit. I have been trying to place my return for weeks with no luck . How can i report them ?????”

Helpful Report

Posted 7 months ago

“DO NOT ORDER FROM HERE! Awful Customer service, and will not allow you to return items.”

Helpful Report

Posted 7 months ago

“If I could give them a negative, I would!!!! This company is the very worst!!!!! I am reporting them to the Better Business Bureau and disputing it with my credit card company because they do not honor their return policy no matter what you do!!! STAY AWAY!!!!!”

Helpful Report

Posted 7 months ago

“Horrible horrible. The dress was ok but not like the picture and I’ve been trying to return for over 2 months. They won’t give an address and then have offered me 10%, 30% and now 70% back with a ton of conditions. I have yet to get the address and I’m so unhappy! How can we report them?!?”

Helpful Report

Posted 7 months ago

“I agree with everyone else. Do not order from this company. I was told i could return if there was problems but they are telling me I cannot return the dress. I have also been charged for a dress I cancelled with them in the beginning and didn't receive. When I contacted Stacees they told me i had to contact 'after sales' but they do not have their contact details...? What a SCAM. Do not order!!”

Helpful Report

Posted 7 months ago

“DO NOT ORDER from this company. Their return policy is a nightmare, still trying to return a dress for over 1 month. Offered less than 50% of the value. Customer service is ridiculous.”

Helpful Report

Posted 7 months ago

“Will never buy from them again. Paid for custom sizing, and asked for extra length. It came 4 inches from touching the ground. After two months of back and forth, them lying, photo proof, etc I was only given a third of my money back.”

Helpful Report

Posted 7 months ago

“Paid $174 for a prom dress that wasn't the same design or fit when it was delivered. I followed all their return policy requests to include pictures and they offered $70 for us to keep the dress and finally offered 70% of the full amount to ship it back. Taken over a month just to get some response. Already escalated the issue with PayPal.”

Helpful Report

Posted 7 months ago

“Staaces refuse to accept returns despite their return policy. They take days to respond to any messages making the whole return process an absolute nightmare. Would not order from them again!!”

Helpful Report

Posted 7 months ago

“My daughter ordered her prom dress from Stacees. The dress took several weeks to come and did not fit her. She tried to return the dress and has gotten nothing but hassle! She cannot order a different size and have it here in time for prom. This company is refusing to take the dress back! I feel like this is a complete scam!!”

Helpful Report

Posted 7 months ago

“Absolutely terrible. I paid an extra $50 for express shipping for my dress to come in time. They emailed me and let me know the dress would arrive 2 days before my prom. Then, the dress didn't even get delivered to me until almost a full week later. I'm glad I bought a backup dress. Do not order from this site. They make it extremely difficult to return any products. With customer service, we have emailed back and forth 18 times now, and they are still being difficult about returning the dress even though they delivered it late and they want to only give me 70% of the money back for the dress, not reimburse me for the express shipping, and want me to pay $30 to ship it back to them. They are ridiculous. Go shop on literally any other website.”

Helpful Report

Posted 7 months ago

“My BFF picked my dress for her wedding ceremony. I was the matron of honor. Ordering such an important dress online was terrifying to me. I followed the instructions on Stacees website and measured myself, twice to be certain. I ordered what I thought was my size but still had concerns. My measurements were between sizes so I ordered the larger. This was on a Sunday evening. Monday morning I had an email inquiring about my order, measurements, etc. We emailed to ensure we were on the same page and I started feeling more confident about the dress. Finally the dress arrived. It did need to be steamed, which was understandable. I tried the dress on. OMG! It fit me like a glove. Such a great quality, tailored to my body dress found without leaving home. My bride was thrilled, I was thrilled and we looked beautiful! Thank you Stacees!”

Helpful Report

Posted 7 months ago

“DO NOT order anything from this scam website. They do not honor their return policy. They said I have to return the dress to China which will cost me a huge amount of money and they are still refusing to refund the money I paid them for the dress. HUGE RIP OFF!!”

Helpful Report

Posted 7 months ago

“worst company ever… halloween quality and literally won’t refund you a dime. Best advice is just dispute with your CC company and send an email.”

Helpful Report

Posted 7 months ago

“Stacees has a very misleading return policy. I was unhappy with the dress I received and the company refused to give me a full refund. Their website leads you to believe you will receive a refund if you are not happy with the product but that is not the case. I had to spend weeks negotiating back and forth only to end up with a 35% refund. I will not be buying from here again.”

Helpful Report

Posted 7 months ago

“I requested a return/refund within the posted timeframe and rather than receive instructions (including mailing address) all I’ve gotten is the runaround for 11 days. It’s one excuse after another, shipping is expensive & unreliable, if we don’t receive the dress we can’t refund, we will just destroy the dress so keep it and resell it, we will make you another dress, on and on. Do not order from them. This is the latest communication from them (again no instructions & may give $60 back….I paid $93 for the dress excluding shipping). Stacees (Stacees) 26 May 2024, 17:44 GMT+8 Dear Customer, We apologize for any confusion happened during previous communication. To be specificly: 1.We are willing to offer you a free dress. You can choose the size, colour, and styles of a dress you like on Stacees. We will provide you customized dress with no shipping fee. You can keep the dress with you. 2.If you do not want another dress. We can offer you compensation for about $60. You can still keep the dress with you. 3.If you insist on a refund, because the dress wasn't damaged or wrongly shipped. Therefore you have to undertake the shipping fees for sending the dress back. Which may cost your more than $30 for a dress. Looking forward to your reply. After you've made your decision, we can discuss about the details of each methods. Sincerely, Chris”

Helpful Report

Posted 7 months ago

“I learned my lesson this time - ALWAY READ REVIEWS FIRST. I had the exact same experience as everyone else who has written on here. The dress I ordered did not fit me - I could not even get it past my hips. And I ordered my normal size 10. I tried to return it and get my money back and they made it absolutely IMPOSSIBLE. They are 100% scammers. Any good reviews on here must be written by bots. DO NOT ORDER FROM THIS SITE - YOU WILL LOSE YOUR MONEY.”

Helpful Report

Posted 7 months ago

“ZERO STARS!!! Absolutely awful customer service!!! Won’t allow you to return dresses that don’t fit snd offer £10 compensation to keep a dress you cant wear: what a joke. I would AVOID this company at all Costs. Don’t waste your hard earned money on an expensive dress that comes wrinkled and handled with no care whatsoever!!! They fail To contact you when you checked before the dresses arrived that you could return if they didn’t fit and how they won’t give me the return information! If anyone had the return information please pass it in to me!!”

Helpful Report

Posted 7 months ago

“Horrible customer service! DO NOT order from this company. They do not stand by their return policy and the run around you get is horrible!!! You cannot get a phone number to speak to a real person either. We are out over $600!”

Helpful Report

Posted 7 months ago

“Reading all the comments I have had EXACTLY the same responses, No refunds for dresssea not coloured matched - £508 gone and this company refusing a refund - I don’t no know how it has goo reviews on trust pilot please do not listen they are fraudsters and keep you money!!! I sent my shipment back and it was refused by the recieved and now I’m left out of pocket. Literally all the messages below mine they sent me the same conversation… offering 70% refund and more dresses which I didn’t want I want my money back!!!!”

Helpful Report

Posted 7 months ago

Stacee's is rated 1.2 based on 536 reviews