Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.08

4.1 Rating 148 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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4.1

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“Quality service from the moment we walked through the showroom door. Nothing was to much trouble even down to the hot chocolate for my 6yr old .David conkling is an absolute legend who went above and beyond to get me the car I LOVE BRILLIANT SERVICE AND SUPERB TEAM Well done 👏”

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Posted 3 years ago

“I came to Steven eagle Toyota Erdington, Birmingham branch looking for hybrid car and I have been assisted by Abbas Rizvi, he found me the car and he was friendly and very persuasive. Thank you.”

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Posted 3 years ago

“Utterly appalled with the entire experience, filled with lies, manipulation and complete waste of 3 hours, my entire Saturday afternoon lost! 100X100X100 is the latest deceitful offer now available! I feel like I have a duty to write this long-winded HONEST review of my recent experience at trying to purchase a new car. Bullet points of condensed synopsis - Went to an early preview of a sale termed ‘100x100x100’ to purchase a car at cost price - Researched before going, sales and offer prices are typically £4k - £6k below the OTR price, from the same place - In the end. was given a price that was only discounted by £492 below the OTR and then told that this was ‘cost-price’ - They added £2k of extras, so actual discount cost-price, became £1500 more expensive than the OTR price - Told they only make £1k profit on a car but then tried to sell me one for £500 more than the ‘cost-price’ - Completely misled and time wasted - Given PX offer of a third less than market value - GDPR breach – gave no consent to be contacted, but was called a few hours later, offering me another rubbish deal, which was £800 - £900 less than OTR! - Gutted, I was taken for a fool, when I know better I always get these random sales emails from Steven Eagell, talking about some ‘super-secret’, ‘open to a selected few only’, top notch manager special sales and I know they’re nonsense, so mostly ignore. However, I have been after a Toyota CH-R for years now and as the old Juke is on its way out, thought I need to get a new car at some point. Then I came across this 100x100x100 deal, that I thought was too good to miss out on. It’s a simple but complicated to some deal, which talks about some nonsense about having promised to purchase a certain amount of stock from Toyota and so have ‘100’ cars, that will be sold at ‘cost price’, with only a £100 admin charge, and the sale will last ‘100’ hours. Quite straightforward, right?... Anyway, I saw the ad on FB last night and couldn’t wait to book in my spot, which was a pre-condition of the offer, that you get booked in, to get the deal on the day. The ‘sale’ starts on Wednesday, so this morning (Saturday 5th June 2021), I called up as soon as they opened and spoke to a young lad from their sales team, to get booked in. I genuinely, thought I was calling just to book the meeting for Wednesday, but he was eager to get all my details, PX details and preferences, etc. which is fine. He then put me on hold and came back with the tremendous news, I was such a special customer that they would bring the sale forward and let me be seen today, with the same deal as I would receive on the sale day. I was ecstatic and booked in the meeting for the same day. Luckily, I googled standard offers on the CH-R, some of which were from Steven Eagell themselves, e.g., £31,500 standard OTR price, discounted to £27,995, there was also a business deal from the same branch, and this was discounted to £25,649, so I thought if that’s the normal sales, this one at cost price should be ridiculously cheap, so couldn’t wait to go down. Long story short, met him, was pleasant, went through all usual spiel, he went off to get the ‘super-duper special boombastic fantastic cost price’ deal. It was £492 off the OTR price but then he added £2k of extras, so it was £1500 more than the OTR price, making the total over £33k!!! I literally felt sick to my stomach and majorly disappointed and disrespected, how he could do me like that, when they’re selling the same cars on autotrader for cheaper. I had a to and fro and asked him what are the margins, he said very slim, and they barely make £1k profit on each car they sell, that’s why he couldn’t discount it further, I told him, they in the wrong game then and they definitely doing it wrong, if they barely making any money off selling cars. Anyway, I knew I should have walked out then but then felt I invested time in this process and maybe he would drop it if I haggled, as I really want the car. Plus, I spent ages, finding all my car’s docs for the PX, license, ID, proof of address, etc for the credit check. Anyway, a lot of back and forth later, he as a last ditched attempt, bought in his ‘manager’, who offered some offer paltry deal and when I told him that I wanted something in my realistic budget, he said I was in dreamland, which was majorly offensive. He made out that I was taking food out his kids mouth for asking for a better deal, really appalling experience, he even showed me some dodgy print out that showed the purchase price and profit, something they knocked up and wanted to show me for ‘full transparency’ of how much they are making on the deal, it said £124 profit, that was the last straw, I came in for a 100x100x100 deal, and after wasting over 2 hours, they come out with a deal which is above the stated promotion by £124, I knew it was all car salesmen lies and deception from the start but damn, not to this level, it’s all lies, lies, lies. Shakes your mental outlook on the integrity of people you meet and makes you paranoid and question everything. In the end, I asked for a better deal, which should be better than the existing offers, I was told that the car at £27k was making a £5k loss to the business and they wanted to get rid of it, as it was the last of the old stock, even though it was pre-reg, and even with those numbers, if you include the £5k, it comes to £32k, which is £1k above the OTR, which made zero sense and flawed their argument. Plus, that would mean the business deals, are definitely plunging the firm into the poverty line, as they are taking a hit of £6k on every deal, my heart bled for them. The manager said that for me to possibly get a couple of quid off more, they could ask his manager, I was thinking , how can you claim you only make £1k per car sale, when you have showroom costs, sales staff costs, manager costs and senior manager costs, obviously they were just lying through their teeth and after looking at their last annual accounts, they made a gross profit of almost £68m, so £1k per car, equates to 68,000 car sales, which is utter cobblers. They’re living hand to mouth by all accounts. Why do this to people, con the people all you like, money isn’t as valuable as good character, and doesn’t last as long, in the end, I hope you realise, it wasn’t worth it. Please do not do this to others.”

Helpful Report

Posted 3 years ago

“Took my 2017 Verso in for a full service and tyre change at the Cambridge branch yesterday. Also asked them to check the touch screen which is out of synch and specifically said that I was having issues programming the SatNav because of this. I told both the person who took the booking in their service centre over the phone and the pick up driver who made a note. We then both did a thorough walk around of the car and he noted that there were no scratches or dents. The car is really only used for the school run and shopping and has one very careful owner from new. Received the car back surprisingly quickly and the drop off driver was in a hurry to go. I made a point of stopping him and asking him how the service went as I walked around the car for a quick inspection. I was really only checking the correct tyres had been replaced but to my surprise I found small scratches on the back near the number plate. The driver shrugged it off as just 'dirt' picked up during the drive but I ran my fingers over it and it is clearly scratched. I was on the verge of letting this go as they were only small scratches and had not gone deep. Then to my horror my eyes looked below the scratches and found a line of scrapes with indentations which had actually gone through the paintwork. The car is Tyrol Silver and the scrapes and dents were showing a dark metal below. When I pointed this out to the Toyota guy he just shrugged and dismissed it once again. I got annoyed at this stage and insisted this was not there at the walk round inspection before it was taken in. These scrapes are clearly visible being in a line and so dark against the silver colour of the car. When he saw me become agitated he took it more seriously and took out his mobile to take some pictures which he said he would pass onto the office when he got back. Someone will be in touch he assured me. A couple of hours later I could no longer wait and called them up myself. Tried to speak to Paul who was dealing with my service only to be told he was busy but they were aware of the issue and he would call me back. No call back. The following day I waited until midday until calling them. Immediately Paul picked up and on hearing my voice admitted sheepishly he'd been meaning to call me. Then he asked me what it was I wanted? Really so he did not know there was an issue with the service? Neither the drop off driver nor the previous person I spoke to had told informed him of the scratches? So I jogged his memory and he recalled being informed of the issue. Then proceeded to tell me that he'd seen the photos and 'that is not the sort of thing that would have happened here'. Really? So accidents never happen on your busy, overcrowded site where to find a parking space is nigh impossible and cars are crammed every which way on the parking lot and pavements? And your staff have never reversed into anything, ever? The sheer rudeness and lack of customer service is appalling. This is the sort of fobbing-off story I would expect from cowboy garages or even a certain popular chain of mot/service providers but not of a Toyota dealership. Especially when it was clearly done while in their care and is not an expensive fix if they value their customer. I have spent a lot of money buying into their expensive service plans so would expect better treatment. The call ended with Paul saying I should send an email to their manager who no doubt would have given me the same runaround. No, I would rather vote with my feet. I WILL NEVER DO BUSINESS WITH THESE COWBOYS AGAINI WILL LIKELY NOT BUY ANOTHER TOYOTA CAR.”

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Posted 3 years ago

“I was looking for a secondhand Yaris and went to Radlett Road St Albans dealership. Where I saw a very helpful young man by the name of Ricky. He was wearing his mask as I was and we were social distancing he was very knowledgeable very helpful I did end up buying a car although I was only looking that day but it was down to Ricky's attitude and salesmanship That I bought the car I wanted he was not pushy very very patient didn't matter how many times I asked him a question he happily answered a credit to the sales team there. We did settle on a very good price that I was more than happy with and the car is being delivered tomorrow. I cannot fault the customer service I received I would certainly advise friends of mine to go there to look at cars.”

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Posted 3 years ago

“Amazing service from Peterborough, Raja is very professional and has great patience with the customer. The whole way to buy a car was simple and fast thanks to him. I definitely recommend it!”

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Posted 3 years ago

“Ben at Steven Eagall Toyota Colchester made buying my new H-CR on line so easy. 5stars.”

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Posted 3 years ago

“Great service from Peterborough toyota can't thank Aaron keir and Ricky Rose enough made my purchase of my yaris gr a pleasure Great sale team.”

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Posted 3 years ago

“Great service from Steve Purkiss. Kept in touch all the way by email and phone. We got the car we wanted with no problems. It was delivered to us in Yaxham within a week from start to finish. It arrived clean and Geoff who delivered it also sanitised it when he got to us.”

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Posted 3 years ago

“Visited the Birmingham (The Fort) showroom. Originally for my cars service & MOT. Spoke with Raj Singh who was very helpful and knowlegable. I didn't feel pressured at all but ended up ordering an Aygo. I'd been thinking about changing my Yaris for some time & was pleased with the final deal.Roll on January !”

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Posted 4 years ago

“See sales exec Ricky West today I had never driven an automatic before but he made me feel confident and relaxed He was a good salesman persuasive without being pushy Would recommend this dealership and sakes exec The showroom was clean and properly COVID protected and other staff members were very pleasant and helpful”

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Posted 4 years ago

“Popped into the Wolverhampton's branch this afternoon. What a pleasant experience we had. From being welcomed, by Carol as we entered the showroom, to being introduced to Kal, our salesman. Carol provided us with coffee, which was very welcoming. Kal was extremely professional. We only visited there for information but while there we saw a car on the forecourt that really took our eye. Kal was exceptional. He explained all about the car. He had a look at ours and when we asked what we could expect for ours, we were offered a good price. Not once did he try to pressure us as salesmen have done in the past. Needless to say he made a sale after we'd had a good test drive. Very impressed with the service we got and Kal gets 100% out of 100 from us. Thank you Kal.Mr and”

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Posted 4 years ago

“This was my third car from toyota milton keynes. Each time i have been looked after better then the last. I got an amazing deal and was kept up dated from the second the sales man found the car. I am overwhelmed with the service and over all Purchase of the car. Thank you Akbar Vickas.”

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Posted 4 years ago

“This is the second car I have purchased from Steven eagell toyota peterborough as like the first time great service. The first car was secondhand, I now realise that secondhand or brand new they pulled out all the stops to get me into the car that I wanted. Big thanks to Chris my sales executive for the care and attention to my needs. Hope to see you again in a few years.”

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Posted 4 years ago

“The sales experience was ok. The normal to and fro 'to speak to the manager' and attemps rinse more money through pointless insurances and paint traetments but par for yhe course and no complaints. However after nearly a month they have still not settled the credit on the car i traded in and don't seem to be in a rush to get this sorted despite the fact they know i am now paying credit on 2 cars. Aftersales at the Solihull branch is a shambles.”

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Posted 4 years ago

“Purchased a new Yaris today, the staff at Northampton (Steven Eagell) were superb. Everything goes like clockwork,as per normal,never pressured. 11 out of 10. Thank you Jon and "The Lady"Whom I can't remember sorry. You know who you are. Lol”

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Posted 4 years ago

“Went to Steven Eagell in Ipswich to purchase a new car the staff were very helpful.Very pleased was the service we got from Brad”

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Posted 4 years ago

“Sales in wolverhampton good but after sale is not very good it's took 8weeks to get a 2nd key on a brand new car”

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Posted 4 years ago

“Andy from ipswich toyota was realy helpfull, and he went the extra mile with a friendly can do attitude.”

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Posted 4 years ago

“This was my first experience of a Toyota dealership and it was a positive one. I first contacted them soon after they were able to open in early June. I had an initial phone call with the sales manager who instilled confidence that they would give me a good trade-in price for my existing car and that the PCP deal was good value (0%). When I visited for a test drive, the salesman was very polite and patient. He was a sociable man, but I never felt pressured to go ahead with a purchase. The admin necessary for the purchase was lengthy but thorough. I was very happy with the car & with the "no haggle" trade-in deal. I would certainly recommend the dealership and the salesman "T" in particular.”

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Posted 4 years ago

Steven Eagell Toyota is rated 4.1 based on 148 reviews