StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered foamposite "swoosh all over " paid asking price of $355+ tax+shipping+Processing fee=$406.00. Took 10 days for me to get shoes. Shoes are in new, excellent shape. Box was in average condition. Was very happy with my order. Thanks stockX and thanks to FedX.”

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Posted 4 years ago

“CURRENTLY IRRATE AT THE FACT THAT I PAID DOUBLE THE RETAIL PRICE TO GET AN INCOMPLETE PRODUCT AND THAT I HAVE TO DEAL WITH THIS DUE TO THE NEGLIGENCE OF STOCKX AS A COMPANY TO LIE ON THEIR PRODUCT PAGE AND TO NOT INSPECT THE ITEM FULLY BEFORE DELIVERING IT TO THE BUYER. FOR ANYONE THINKING OF BUYING FROM THIS, DON'T. YOUR HARD EARNED MONEY ISN'T WORTH THEIR SERVICES AND BEST USED FOR LOCAL SNEAKER TRANSACTIONS”

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Posted 4 years ago

“Zero stars!!!! UK end is complete and utter shambles... Not a clue how authenticate items...Iconsistency"s verifying identical items beggars belief..As a seller,, zero confidence in job these so called "experts" are doing.. So as a buyer I would run a mile.. Buy anywhere but here...The alternatives so much better.. Those green disks are completely worthless the way its currently.. From UK point of view.. Customer Service is NON EXISTANT.. Not understand why have,, all you get is an automated response..You been warned.. If in Europe stay well clear.. You no idea about what buying.. 50/50 AUTHENTIC... Not worth the risk”

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Posted 4 years ago

“I really wish I could give them 0 stars. I bought a pair of ‘Lebron what the’ for my very close friend as a gift. Not even within 2 days of wearing the shoes, the sole of the both the shoes came off. He called me and I was terribly embarrassed at this as I had paid about $500 cad for the shoes and $200 for shipping. Moreover, The shoes were verified authentic by some bunch of noobs at stock x. I was angry and upset but still I thought they should be ethical enough to understand the issue and refund me my hard earned money. So I wrote to them saying that this is the problem along with the pictures of the shoes to which they have the audacity to say that the tag was taken off and even if the sole came off,, it’s not their problem. How are we supposed to know whether a shoe Is original or fake without encountering any problems. Isn’t it your job to verify the authenticity of the shoe. And you people have the guts to say that since the tag was taken off, they won’t refund me anything... In spite of knowing that the shoes are fake and a huge rip-off, they are not refunding me my money. What am I suppose to do with a $700 shoe whose sole has come off in just 2 days?? Is there anything called as customer service?? It’s my hard earned money you losers. I feel so cheated and robbed. I lost my hard earned money to these scammers. I so wish that I could attach the pictures of the shoes and the thread of emails with stock x for you guys to know what a scam this company is. Please please please do not buy from them at all. They are not at all genuine. They have absolutely no corporate ethics, morals and they certainly do not value their customers. They are a bunch of fraudsters. Please take this review seriously as it is us who can bring these scammers down. I am hoping to put this review on as much sites as possible so that other people at least don’t lose their money.”

StockX 1 star review on 11th October 2020

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Posted 4 years ago

“I purchased a pair of Air 90's from StockX thinking that StockX would make sure I got a decent pair... More fool ME! I've attached the same pictures I sent to StockX on the 24/09/20, asking them why they have sent me such a poor quality pair of trainers and I'm still waiting for a response. I understand on the Covid BS, not you cannot tell me that someone actually checked these trainers. I paid over 25% more than the retail price for them and they look like a dogs dinner. THANKS STOCKX for not doing your job! I've never tried StockX's competitor GOAT, but now I'm going too.”

StockX 1 star review on 9th October 2020

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Posted 4 years ago

“AVOID STOCKX AT ALL COSTS. Over 4 weeks after the sale, and authentication, of my shoes i am yet to receive payout. No responses to my emails and facebook messages and no contact number to be able to call. This is tantamount to theft. AVOID AVOID AVOID.”

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Posted 4 years ago

“SCAMX!!! I ordered a pair of $1500 shoes from stockx. I waited 38 days for my shoes to arrive with no word from stockx on the progress of my order. I had to reach out to them to see when my shoes would be arriving and they replied to me that "on further review of your order, we had to cancel it" they also told me that they could have linked me with a new seller at no additional cost to me if the order wasn't canceled (its been over a month since I ordered the shoes so they now cost $800 more than they did when I ordered them). I had specifically wrote that I didn't want to cancel the order, I was simply checking on the progress of my shoes. I have now sent several emails to their customer service email and they are refusing to help me and fix their mistake.”

Helpful Report

Posted 4 years ago

“What an absolute joke STOCK X are. I am waiting for £97 they owe me. It’s been nearly 7 days. No replies on email until I leave a review (which is the complete truth) on trust pilot and they reply (only so it looks good on other people who read my review to see the company reply) then when I reply with what they want - my name, order number and my phone number etc they ignore me again?!?! I will be taking this further trust me on that. I want my money and some guy from their department has properly stolen my trainers knowing that place / I don’t even know where they are apart from ‘at stock x for verification’ it’s been like that for nearly 7 days I Want my payout and I want it now it’s not fair you treating customers like this and blaming COVID for everything!!!!”

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Posted 4 years ago

“Order took a month to come in.”

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Posted 4 years ago

“Everything was a1 until I got my black/yellow 12s this afternoon, might be fakes I will take them to a sole collector tomorrow to compare if so im sending them back plus box was all banged up.”

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Posted 4 years ago

“After contacting customer service we finally got everything moving and I'm very satisfied with the results. Got all 3 shoes shipped rather quickly.”

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Posted 4 years ago

“Bought a pair of $330 shoes and they never were authenticated or delivered. I reached out to the company directly and they did not give me a sufficient response and I am still out $330. I will not be leaving this company alone until I receive a refund. Please beware of buying from this company.”

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Posted 4 years ago

“😮 OMG, these guys are terrible. I ordered and paid for some jodans on the website is said 7-14 days. Unfortunatly its now been 36 days and no word or reply from StockX. They should be ashamed of this level of service.”

StockX 1 star review on 26th August 2020

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Posted 4 years ago

“I'm giving StockX 1 star and the only reason for that is so I can write a review. Back in the middle of July, I sold and sent StockX Size 10 Nike Air Zoom Menta and was supposed to get a payout of $105.87. I kept on asking about my payout and I kept getting a response of the whole due to Covid we are behind....fine, I get it. Fast forward to August 8th...I get an e-mail saying that your shoes are being verified..Yeah! August 11th...I get an e-mail saying I am getting a payout! FINALLY!!! August 13th..I get an e-mail saying Your old payout bank account information has been removed because you either deleted or changed your payout information and it was removed on the 13th...SAY WHAT? IT IS NOW AUGUST 20th....I SENT AN E_MAIL THE SAME DAY AND STILL HAVE NOT HEARD ANYTHING!!!! WHERE IS MY MONEY??? IF I DON'T HEAR FROM SOMEONE FROM THIS COMPANY, I WILL MAKE SURE THE NEWS MEDIA HEARS ABOUT THIS!”

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Posted 4 years ago

“TERRIBLE !!! I placed an order for $229 on July 11th, they told me my expected delivery date was July 28th. It is not August 15th & still no sneakers !!!!! I received an email saying delay in shipping 7-10 days due to covid & now 3 weeks after receiving that email STILL NO SNEAKERS! I have sent 2 emails no return , beyond unprofessional i definitely will never be ordering from them again seems like i just got beat out of my money & sneakers , total rip off !!!”

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Posted 4 years ago

“Ordered my shoes Sunday and received them Saturday. Brand new, excellent condition. No complaints. Two thumbs up!”

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Posted 4 years ago

“It's a scam. They sell you items with signs of wear and when you try to resell them, they flag the items for the exact signs of wear which they ignored the first time round. All the while making money of every transaction. Customer service completely ignores the fact that this is fradulent behaviour.”

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Posted 4 years ago

“They suck. Will never buy from them again. I got overcharged. The shoes I ordered went down $100 dollars online and in stores. First attempt to sell shoes, shoes didn't pass test, instead of asking me did I still want shoes after waiting 2 weeks I was then automatically matched with new seller with same $100 overpriced charge. Then it took another 2 weeks to receive shoes after several emails concerning the shoes and a refund. Wish my experience was better but I will never purchase nothing through StockX.”

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Posted 4 years ago

“StockX has been holding my payment for a month now. They are using the excuse of the pandemic to slow everything down but they just want to hold your payments and virtually inflate their treasury.”

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Posted 4 years ago

“HORRIBLE COMPANY AND A SCAM!!! This company does not have a customer service phone number and you can only send an email that usually gets a generic response. They have hundreds of bad reviews against them and multiple BBB complaints!! Russ Amidon is listed as the Director of Customer Service and is on LinkedIn, so I suggest everyone use this info to help resolve their issues with this company. I am still waiting for a pair of $200 shoes - and they have my money. Most likely will be disputing this with my bank and I will NEVER use this company again. I'm spreading the word to save everyone the hassle. I would have given zero stars if it let me...HORRIBLE COMPANY STOCKX!!!”

Helpful Report

Posted 4 years ago

StockX is rated 1.8 based on 340 reviews