StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unscrupulous and Blackhanded StockX.com is a reseller site that seems to be operating in the gray area of the law and taking advantage of the COVID-19 pandemic crisis. Their isn’t a clear answer as to if this company is dealing in stolen goods. StockX works with sellers in a shadowy deal to double or triple charge customers for items that have been obtained in what could be nefarious fashion. StockX is unwilling to offer paying customers original proof of purchase. StockX seems to pray of the vulnerability the minority community by offering installment loans and popular hard to obtain sneakers. StockX is attempting to mimic all that is bad about sites like eBay and none of the good like accountability, seller/buyer communication and trustworthiness. Many buyers have complained that StockX has shipped counterfeit shoes. It is also unknown if StockX is obtaining merchandise from outside of the United States. StockX also does not have an actual terms and conditions policy, they seem to make rules as problems come up. For many of the products that this company sells they are unauthorized dealers, which means that the customer will not be covered if the product is defective or stolen (PS5). This company is selling wolf tickets please stay away and stay awake.”

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Posted 4 years ago

“Terrible experience, because they ruined Christmas for my kids. I ordered their sneakers three weeks ago and now FakeX is now saying they're delayed and won't get here until after Christmas. From: Empty Handed Dad on Christmas”

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Posted 4 years ago

“almost 3 weeks still no product and keep telling me they are trying”

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Posted 4 years ago

“Do not buy from them. I ordered Adidas 4d this Thanksgiving 2020, they never ship it and have no update for months, no phone support, email to them got auto denied, basically, you can't even find a way to contact customer service.”

Helpful Report

Posted 4 years ago

“Placed order 9 days ago and it still has not shipped. Most every company out there has free shipping this time of year, yet I pay $20 for shipping and verification and get extremely slow turnaround. I'm sure they are using the latest excuse to be slow/lazy - "due to Covid".”

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Posted 4 years ago

“Only gave 1 star because I had TO, but as far as I am concerned they deserve ZERO. They have ZERO customer service, and when you do get an email from support each email received is all different people so it is as if you need to start from scratch. Ii have never in my life dealt with such incompetence. I have wasted hours upon hours trying to get an REAL answer to "WHERE ARE MY 2 ITEMS that BTW COST 1000'S OF $$$$$. BEWARE OF THIS SITE”

Helpful Report

Posted 4 years ago

“Extremely disappointed, this was my first experience with StockX and I had never heard great things prior but was desperate for the new console. Upon spending over $350 of retail price they also charged $100 for shipping and had, in a statement on their site, that their shipping “is fast and reliable a 5-7 day guarantee” which I had hoped was true seeing that they charged me $100 for it. However, weeks go by and I find out “oh sorry we didn’t notify you but the original seller didn’t send your console, we will get you another seller.” After doing that I am now almost 30 days from the day I purchased and have no information, not on “my account” on their site nor from emails on the whereabouts of my console. Just check reviews everyone. This is a scam. They claim they have “customer service” but I’m out close to a grand because I trusted a site that isn’t legit and doesn’t care as long as they have their money. Pandemic or not, other companies and businesses have notified their customers of shipping standards which I can empathize and be understanding of. However, There is no excuse for lying to your customers and over charging for services you cannot follow through on.”

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Posted 4 years ago

“DONT ever order from them it take toooooo long no matter how much money you spend they still take their time shipping like upgrade YALL business if Amazon sold sneakers they would be killing yall”

Helpful Report

Posted 4 years ago

“Shipped a pair of sneakers to StockX for them to broker to another buyer. Once my pair of sneakers arrived at StockX (Confirmed with UPS). It took them 10 days to "Receive" the order for processing.... 10 days after they arrived, another 7 days for them to determine that the pair of shoes had been worn... Even though they have been sitting on display at my shop since day 1. It's now been 5 days since StockX has said they would ship my product back and it has yet to be picked up by UPS. AVOID.”

Helpful Report

Posted 4 years ago

“My 16 year old son purchased some trainers from this site and after 2 weeks they deflated. They initially agreed to exchange and then emailed to say they were out of stock. They have now refused to refund. Shocking refund policy. They have taken advantage of a young person. I would avoid this site at all costs.”

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Posted 4 years ago

“Worst customer service , I was ignored about a damage product that I received , thanks StockX now I’m doing business with goat.”

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Posted 4 years ago

“Ordered foamposite "swoosh all over " paid asking price of $355+ tax+shipping+Processing fee=$406.00. Took 10 days for me to get shoes. Shoes are in new, excellent shape. Box was in average condition. Was very happy with my order. Thanks stockX and thanks to FedX.”

Helpful Report

Posted 4 years ago

“CURRENTLY IRRATE AT THE FACT THAT I PAID DOUBLE THE RETAIL PRICE TO GET AN INCOMPLETE PRODUCT AND THAT I HAVE TO DEAL WITH THIS DUE TO THE NEGLIGENCE OF STOCKX AS A COMPANY TO LIE ON THEIR PRODUCT PAGE AND TO NOT INSPECT THE ITEM FULLY BEFORE DELIVERING IT TO THE BUYER. FOR ANYONE THINKING OF BUYING FROM THIS, DON'T. YOUR HARD EARNED MONEY ISN'T WORTH THEIR SERVICES AND BEST USED FOR LOCAL SNEAKER TRANSACTIONS”

Helpful Report

Posted 4 years ago

“Zero stars!!!! UK end is complete and utter shambles... Not a clue how authenticate items...Iconsistency"s verifying identical items beggars belief..As a seller,, zero confidence in job these so called "experts" are doing.. So as a buyer I would run a mile.. Buy anywhere but here...The alternatives so much better.. Those green disks are completely worthless the way its currently.. From UK point of view.. Customer Service is NON EXISTANT.. Not understand why have,, all you get is an automated response..You been warned.. If in Europe stay well clear.. You no idea about what buying.. 50/50 AUTHENTIC... Not worth the risk”

Helpful Report

Posted 4 years ago

“I really wish I could give them 0 stars. I bought a pair of ‘Lebron what the’ for my very close friend as a gift. Not even within 2 days of wearing the shoes, the sole of the both the shoes came off. He called me and I was terribly embarrassed at this as I had paid about $500 cad for the shoes and $200 for shipping. Moreover, The shoes were verified authentic by some bunch of noobs at stock x. I was angry and upset but still I thought they should be ethical enough to understand the issue and refund me my hard earned money. So I wrote to them saying that this is the problem along with the pictures of the shoes to which they have the audacity to say that the tag was taken off and even if the sole came off,, it’s not their problem. How are we supposed to know whether a shoe Is original or fake without encountering any problems. Isn’t it your job to verify the authenticity of the shoe. And you people have the guts to say that since the tag was taken off, they won’t refund me anything... In spite of knowing that the shoes are fake and a huge rip-off, they are not refunding me my money. What am I suppose to do with a $700 shoe whose sole has come off in just 2 days?? Is there anything called as customer service?? It’s my hard earned money you losers. I feel so cheated and robbed. I lost my hard earned money to these scammers. I so wish that I could attach the pictures of the shoes and the thread of emails with stock x for you guys to know what a scam this company is. Please please please do not buy from them at all. They are not at all genuine. They have absolutely no corporate ethics, morals and they certainly do not value their customers. They are a bunch of fraudsters. Please take this review seriously as it is us who can bring these scammers down. I am hoping to put this review on as much sites as possible so that other people at least don’t lose their money.”

StockX 1 star review on 11th October 2020

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Posted 4 years ago

“I purchased a pair of Air 90's from StockX thinking that StockX would make sure I got a decent pair... More fool ME! I've attached the same pictures I sent to StockX on the 24/09/20, asking them why they have sent me such a poor quality pair of trainers and I'm still waiting for a response. I understand on the Covid BS, not you cannot tell me that someone actually checked these trainers. I paid over 25% more than the retail price for them and they look like a dogs dinner. THANKS STOCKX for not doing your job! I've never tried StockX's competitor GOAT, but now I'm going too.”

StockX 1 star review on 9th October 2020

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Posted 4 years ago

“AVOID STOCKX AT ALL COSTS. Over 4 weeks after the sale, and authentication, of my shoes i am yet to receive payout. No responses to my emails and facebook messages and no contact number to be able to call. This is tantamount to theft. AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

“SCAMX!!! I ordered a pair of $1500 shoes from stockx. I waited 38 days for my shoes to arrive with no word from stockx on the progress of my order. I had to reach out to them to see when my shoes would be arriving and they replied to me that "on further review of your order, we had to cancel it" they also told me that they could have linked me with a new seller at no additional cost to me if the order wasn't canceled (its been over a month since I ordered the shoes so they now cost $800 more than they did when I ordered them). I had specifically wrote that I didn't want to cancel the order, I was simply checking on the progress of my shoes. I have now sent several emails to their customer service email and they are refusing to help me and fix their mistake.”

Helpful Report

Posted 4 years ago

“What an absolute joke STOCK X are. I am waiting for £97 they owe me. It’s been nearly 7 days. No replies on email until I leave a review (which is the complete truth) on trust pilot and they reply (only so it looks good on other people who read my review to see the company reply) then when I reply with what they want - my name, order number and my phone number etc they ignore me again?!?! I will be taking this further trust me on that. I want my money and some guy from their department has properly stolen my trainers knowing that place / I don’t even know where they are apart from ‘at stock x for verification’ it’s been like that for nearly 7 days I Want my payout and I want it now it’s not fair you treating customers like this and blaming COVID for everything!!!!”

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Posted 4 years ago

“Order took a month to come in.”

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Posted 4 years ago

StockX is rated 1.9 based on 349 reviews