“Got runaround from customer service. Noticed that the tickets I needed to sell were hidden from potential buyers going to their site. A buyer would need to first know to go to the filters and deselect the default setting for recommended tickets. This despite my tickets having recommended status per my listing page. Service rep was unhelpful and issue was not resolved. Also, buyer beware, they are Not a primary seller site like ticket master they are a secondary market.”
“The process was very easy and the price was very reasonable. The seats we got were awesome. The entire experience was fantastic despite the rain. Toto, Men At Work, and Christopher Cross did a great job!”
“Good user interface when it comes to searching for tickets and seeing what the views would be like from the seats.
However, when I tried to buy the tickets from the desktop version of Stubhub numerous times, trying different forms of payment (Apple Pay and PayPal), the order did not go through. When I tried the Stubhub app that night, I saw different/higher pricing for the same tickets.
I waited until the next morning. The desktop experience was still not allowing me to complete the purchase, but I was finally able to see consistent pricing between the Stubhub app and the desktop experience. I was able to complete the purchase on the app (using Apple Pay).
However, this entire process took me several hours to complete over the course of two sittings. And the price of these US Open tix seemed to be going up the longer I had to wait to make the purchase. Time is critical when it comes to purchasing tix so there needs to be consistent, working experiences across mobile and desktop.”
“We live in Pennsylvania and drove to Cleveland the day of the concert. When the vendor did not release our tickets we were within an hour of the venue on a call with customer service trying to get replacement tickets. The situation was not ideal, but Sebastian in customer service handled everything and found/ ordered us new tickets which we quickly received.”
“Extremely Disappointed, NO Tickets, No Refund.
I bought my tickets from StubHub a month ago, but I still haven't received them, just hours before the event. Instead of being excited to attend, I'm stressed and anxious. I contacted their customer service, but it was the worst experience. No real help, only empty promises that the tickets would arrive within the hour, and it took more than an hour to wait while on the phone with them, and the tickets never arrived.
They refuse to issue a refund because they didn't own the tickets, claiming they are a final sale, despite failing to deliver what I paid for. This is unacceptable. StubHub ruined what should have been a fun experience. I would never use them again and strongly warn others to avoid buying from this company.”
“Absolutely horrible. I bought US open tickets only because Stubhub was the first link that came up and assumed this is the primary ticket vendor. Huge mistake. Even at 2 days prior to the event, they didnt release the tickets to ticketmaster (stating that there was a system glitch) and i was left with no solution. I ended up not being able to attend the event. Do NOT use Stubhub.”
“The ease of the whole process and the ability and luck lol to get the seats I want. 2nd time with Stub Hub in the last two months and the Yanks won both games!!”
“Never again! I missed half of a show i flew to Vegas for. Got to the venue 1 hr early and was not able to download my tickets that i had bought 5 months before. Customer service started my tickets had been sold to someone else. Only could offer other tickets (not garenteed as good or better)or refund. After missing half of the show. Never use them again.”
“THEY CHARGE YOUR ACCOUNT AND THEN SENDS AN EMAIL IMMEDIATELY AFTER THEY CHARGE YOU THAT YOUR ORDER WAS CANCELLED!!!!!!!! IN THEIR EMAIL THEY ALSO ADVISED YOU WILL NOT BE CHARGED BUT WHEN I CHECKED MY ACCOUNT IT WAS CHARGED AND THEY WILL NOT REFUND MY MONEY BACK DO NOT I REPEAT DO NOT ORDER FROM THIS FRAUDULENT COMPANY”
“THEY CHARGE YOUR ACCOUNT AND THEN SENDS AN EMAIL IMMEDIATELY AFTER THEY CHARGE YOU THAT YOUR ORDER WAS CANCELLED!!!!!!!! IN THEIR EMAIL THEY ALSO ADVISED YOU WILL NOT BE CHARGED BUT WHEN I CHECKED MY ACCOUNT IT WAS CHARGED AND THEY WILL NOT REFUND MY MONEY BACK DO NOT I REPEAT DO NOT ORDER FROM THIS FRAUDULENT COMPANY”
“THEY CHARGE YOUR ACCOUNT AND THEN SENDS AN EMAIL IMMEDIATELY AFTER THEY CHARGE YOU THAT YOUR ORDER WAS CANCELLED!!!!!!!! IN THEIR EMAIL THEY ALSO ADVISED YOU WILL NOT BE CHARGED BUT WHEN I CHECKED MY ACCOUNT IT WAS CHARGED AND THEY WILL NOT REFUND MY MONEY BACK DO NOT I REPEAT DO NOT ORDER FROM THIS FRAUDULENT COMPANY”
“Not very as my tickets did not pop up until 30 minutes before the game. Sure we got them in the email way before time but not able to access them until way late.”
“Bought tickets for a show. Did not know until later show was canceled. Instead of refunding to original payment , Stubhub put my money in a wallet. I called told them why would you not credit back to original payment. Now I am being told 5 to 8 days to credit my acct. I was speaking with someone who could hardly speak English making him hard to understand and he gets an attitude. A so called supervisor at that who was annoyed he had to get on the phone. Won't buy tickets from Stubhub again”
“Stub Hub was great to purchase MLB tickets from - the game was amazing -- even though our team lost! Would definitely recommend them and use them again -- I just would NOT purchase the parking pass along with the game as the QR code didnt work at all at the machines and so we basically paid twice for parking - and the actual price we paid was cheaper than the pass price (that didn't work). But the experience was still GREAT!”
