Sunmaster Holidays Reviews

Name: Sunmaster Holidays
Rating: 2.11

2.1 Rating 82 Reviews

28 %

of reviewers recommend Sunmaster Holidays

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2.1

Based on 82 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Sunmaster Holidays 1 star review on 7th September 2022

Anonymous

Sunmaster Holidays 1 star review on 13th June 2020

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Anonymous // 01/01/2019

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“I have had to chase and chase for my refund in which i still don't have.”

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Posted 4 years ago

“I couldn't have asked for better communication when it came to dealing with sunmaster. I got a refund due to the current covid circumstances and kept me up to date with all progress. Very reassuring in such a hard time. Will certainly book again with them in the future xx”

Helpful Report

Posted 4 years ago

“I have been trying to contact Sunmaster the last few days. I appreciate that they are extremely busy however I'm still waiting for a response. I called their booking lines as I was informed my hotel was now closed for my stay in September in Rhodes. I was offered an alternative which I accepted. To date though I have received no confirmation of documents with change of accomodation or transfer voucher to the new hotel. Today I've been on hold over 3 hours and still no response. It does not even say how far along the line I am. Seems it's automated with no one manning the phones. My hold at is 5 weeks away and all I have is flights. I can't go without documents and can't complete PLF prior to departure for the new travel regulations. I don't know what to do feel in limbo with no support. Can I get full refund under cicunstances as I only have the travel part and not the transfer or accomodation due to no fault of my own. I'm fed up holding. Do I wait as they suggest they are working in date order. ? I can't take a risk travelling without proper documents. Never booking with them again 😈”

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Posted 4 years ago

“I was told I could cancel our holiday up until 8th august before our final payment came out of my account with no charge and after the latest restrictions in Spain and not being able to get travel insurance I had no other choice but to cancel. Tried calling and emailing constantly for 3 weeks with no response to any of it at all. Eventually had to cancel my bank card with all the hassle attached to that so they couldn't take any more money out of my bank account which obviously they would of and then I would of had a battle on my hands to get it back or they quite likely would of gone bust anyway. Beware!!! A bad company with no customer service..”

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Posted 4 years ago

“Holiday to tenerife booked for 11/7. I got in touch with hotel who confirmed they would not reopen till November . So emailed sunmaster who said they had no knowledge of this and would investigate . Heard nothing until 9/7 when they got in touch to try and change hotel which I refused. I am not annoyed that holiday was cancelled it's the fact that I knew 6 weeks before departure. So I am getting a refund to be processed WC 23/8 which under the circumstances is ok if this happens but they are supposed to do it within 14 days. So let's see if they manage this or will I need to refund via credit card.”

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Posted 4 years ago

“Due to fly out to Sharm el sheikh 26 August. We have been trying to connect sunmaster for to weeks by phone and email. Why don't you just tell me our holiday is cancelled. Your just causing a lot of stress. We called tui and they confirmed that they informed you sunmaster that the flight was cancelled on the 4 July I want my money back as soon as possible rather then later . The stress you ar causing us is unbearable now please reply”

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Posted 4 years ago

“Was mis-sold a holiday last year for a two week holiday in a “newly renovated hotel” in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a £10 discretionary refund as compensation. Will NEVER use again. What’s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they’ve been closed! Avoid at all costs.”

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Posted 4 years ago

“I had a all inclusive holiday package for x4 passengers 30th March costing over £1800 psi in full holiday was cancelled by sunmaster cause of coronavirus, they said my money is fully protected and safe when booking, but when I tried to ask for a full refund the company tried forcing me to accept a voucher which I stated I do not accept even had the audacity to try process one which I refused numerous of times, anyway I have contacted the airline they said no issue in refunding the flight tickets but will have to be sunmaster who pays me but they are saying a load of rubbish that it will take time to get money from the flights, all In all I have contacted the travel insurance they say it’s the travel agents responsibility to refund and it’s been over 8weeks now waiting for a refund which I will now take further legal action and go through my credit card company Top tip you can claim through the claims from your credit card but this must be done within 120days of the payment taken Also they are trying to prolong your payment for 6months because they are waiting on abta to ask the government if they can refuse to pay us because of coronvirus so don’t wait on this and claim now”

Helpful Report

Posted 4 years ago

“We had an holiday booked for Jamaica on the 19th of April me and my partner the last payment was due on the 22nd of March we rang the company to see if we could extend the last payments due to the ongoing situation we rang and was told the 29th of March as an extension to the last payment after each not being displayed on manage booking we rang back again and was told the 27th of March after 24 hours and still seeing did not appear on manage booking we rang again to be told old it would only be to the 25th of March they are clearly doing this to suit their policies in order to try their best not to have to pay me back and to get the rest of the payment out of me on £1,400 down and they want £1,600 for holiday that probably won't go ahead and the manager clearly said pay the rest of the holiday and if you don't go we will give you a voucher so I'll give you money you give me a voucher not just that I have been promised all the way through this holiday with recorded footage of sunmasters clearly saying on numerous occasions that we would be refunded I'm not one to lie down and take it so let the war begin it's on”

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Posted 4 years ago

“all good easy to contact”

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Posted 4 years ago

“very impressed we booked our holiday while sunmasters offices were under water with the floods , we travelled on the first flight out of birmingham after the Calima sandstorm, and landed in tenerife to find the island had been hit with the corona virus... nothing phased us or spoilt the holiday . perfect service . thank you.”

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Posted 4 years ago

“Used Sunmaster four times been brilliant every time and beat everyone on price 😁”

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Posted 4 years ago

“Very efficient, reminders when balances are due , all documents available to print off, booked without this company twice would definitely recommend.”

Helpful Report

Posted 4 years ago

“Used Sunmastermany times before with no major complaints. This time instead of completing booking online, they lead you to believe that’s what you’re doing, but right at the end of the process they reveal that they have to phone you to confirm. This gives them the opportunity to completely change the price, not a good change at all and one that marks them down in my opinion.”

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Posted 4 years ago

“My partner booked this holiday and thinks the company were excellent to deal with and we had a great holiday and loved the hotel. Only let down would be the transfers that we had paid for. On arrival we were made to wait over an hour for the transfer to the hotel and the return transfer didnt even happen. No details given to reception for us so had to organise a taxi ourselves which is disappointing as we had already paid for the transfer.”

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Posted 4 years ago

“An excellent holiday experience with sunmaster, from booking , flights and accommodation throughly enjoyed every minute 👍”

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Posted 4 years ago

“This holiday company is awful the worst we have ever booked with. We booked an all inclusive holiday with Sunmaster to Bulgaria (Victoria palace, sunny beach) bearing in mind we have been travelling abroad for 30 years and have never complained before on this occasion we felt we had to. The holiday was a disaster. The hotel room was filthy, live wires where there should have been a plug, filthy bathrooms, no shower door, the maids did not clean the rooms only emptied the bins, the decor was shocking, the food was awful, the staff were rude, the bed looked like someone had been stabbed on it, the music they were playing by the pool and bars was gangster rap and highly offensive. We complained repeatedly but nothing happened. This holiday was sold as a 5 star holiday When we got home we complained to Sunmaster and were basically called liars and they wouldn’t do anything at all about it. There was so much more I could complain about. Shocking company. D Thomas”

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Posted 4 years ago

“Needs to change for better. I have previously travelled using Sunmaster and they use to have the live prices on their website but unfortunately they have now changed for worse service provisions. They have changed to increasing the prices advertised on their website which I found displeasing.”

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Posted 4 years ago

“Didnt have any problems with sunmasters and they where cheaper than any other tourist company.”

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Posted 4 years ago

“I got my all inclusive holiday from Sunmaster and they were cheaper than anywhere else. Everything went smoothly and I give them 5 stars - top class service! Will book with them again.”

Helpful Report

Posted 4 years ago

Sunmaster Holidays is rated 2.1 based on 82 reviews