Superior Fence & Rail, Inc. Reviews

Name: Superior Fence & Rail, Inc.
Address: 1705 Kennedy Point, Oviedo
Rating: 4.05

4.1 Rating 138 Reviews

75 %

of reviewers recommend Superior Fence & Rail, Inc.

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Superior Fence & Rail, Inc.:

Superior Fence & Rail, Inc. is Florida's #1 fence company, with 9 locations throughout Florida. The fence company reviews collected on this page is for the Seminole County Headquarters, located in Oviedo, FL, a suburb of Orlando. Superior Fence & Rail manufacturers and installs vinyl fence and ornamental aluminum fence, gates and railing. They also sell raw materials & finished fence products direct to consumers & wholesale to other fence contractors & businesses.

Visit Website

Phone:

(407) 971-7804

Email:

superiorfenceandrail@gmail.com

Location:

1705 Kennedy Point
Oviedo
32765

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Superior Fence & Rail, Inc. 3 star review on 5th October 2024

Phil Tuttobene

Superior Fence & Rail, Inc. 1 star review on 9th February 2024

Anonymous

Superior Fence & Rail, Inc. 5 star review on 25th April 2022

Anonymous

Superior Fence & Rail, Inc. 5 star review on 12th April 2017

Wilfredo Martinez

Anonymous

Anonymous // 01/01/2019

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“Jae and Tyler did an excellent job installing my fence. Sales rep David also did a great job. Fast, high quality, no problems at all, just what I wanted! Totally satisfied Fort Myers customer!!”

Helpful Report

Posted 4 years ago

“Team Estaban did a superb job on my new fence in Rocklin, CA. They were sociable, knowledgeable, and had a great work ethic. The fence went up smoothly and quickly with no problems whatsoever. A very good team.”

Helpful Report

Posted 5 years ago

“Let me start off by saying that our sales rep, Tom ,and the receptionist, Stephanie, were wonderful and tried to help us but it went beyond their control. This is a lot, but if you are considering to go with this company then I suggest you read. When the installers first arrived on Friday to our house, they couldn't read the survey left by the sales rep and couldn't figure out the measurements so my husband had to go out and spend a good amount of time out there figuring it out for them. Then, we noticed that there were no flags in the ground (to locate gas, electric pipes etc) and when asked they said they weren't sure but started anyways. Well they ended up hitting 2 of our sewer pipes & neglected to tell us about one of them until Saturday. This was because they installed WITHOUT having any of the locator flags down, which come to find out, they should have NEVER started installing without those flags and are supposed to document those flags before even breaking ground. Since the installers didn't tell us about one of the broken pipes until Saturday it was difficult to get in contact with anyone in the company since it was the weekend. Our sales rep was kind enough to answer our calls/texts and tried to get ahold of the owner, whom did not communicate with us at all. Meanwhile, we have guests at our home and we are not really able to use the restrooms because of the two broken sewage pipes. One of the installers comes to our door WITH A SAW saying that he was going to fix the broken sewer pipes(who was supposedly told to do so by the owner)....you can imagine our reaction. My husband had to go out & stop him and explain that he is clearly not qualified to fix the sewer pipes. When leaving, they for some reason decided to park in our front lawn (we live on a corner lot so there was plenty of room in the street which was actually closer) and when he left the weight of the truck wouldn't budge on our grass and he spun out his tires until they got out which completely damaged our front lawn (see pictures attached). Also, they were extremely negligent when leaving & left the water running on the hose on the side of our house with water pouring out of it, which I didn't see until 6+ hours later. We then had to call a plumber to come out who said one of the pipes are so close that they have to jackhammer the side of our house to fix it. However, he was astonished to learn that the fence company started to install without any flags down & that he isn't able to do any work without the flags because it is actually illegal. So we had to wait for the locators to come out and the plumber was able to fix it later that week . Even more of our lawn was destroyed because the plumbers (not their fault) had to dig bigger holes to be able to repair it. And again, had to live with broken sewer pipes for a week. The fencing people were able to come back and fix it over a week later than than the original time. We were extremely upset & wanted to get in touch with the owner about all of these issues. We were never able to get in touch with the owner. The sales rep was generous to inform us and communicate with us even though it was no longer part of his job description. He notified us that he had spoken to the owner and they agreed to pay the plumbing bill (as they should because THEY broke the pipes and it shouldn't have ever happened because they shouldn't have installed without any locator flags which according to the contract they are responsible for doing). He also notified us that the owner decided since they were losing money by paying the plumbing bill they weren't going to offer any discounts or reimbursement for any of the other issues we encountered. This made it very clear to my husband and I that this company and the owner do not care about their customers or doing things the right way and that they ONLY care about money. The fact that the owner wouldn't even reach out to us & communicate with us about all of our issues after multiple attempts is so unacceptable. I DO NOT recommend this company!”

Helpful Report

Posted 5 years ago

“Superior Fence & Rail of Polk County, Inc not only erased my comment, they also blocked me from commenting again on their page. Apparently they are not keen on criticism, although they deserve every bit of it. It took them over 2 months to finish a wooden fence halfway (it was never finished) that was slated for 2 days worth of work. Amongst other issues, the gates don’t close, the posts are crooked, and when I brought it to their attention, their answer was “nothing is perfect in life”. They are not cheap, but they definitively do not live up to their prices.”

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Posted 5 years ago

“Very Impressed with the Nashville group. Very informative, prompt and professional.”

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Posted 5 years ago

“The Nashville team was very professional, answered all my questions, and did a great job. I highly recommend them!”

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Posted 5 years ago

“Superior Fence installer Juan and his helper arrived at our house yesterday at 8:30am they stayed on the job until it was complete well after dark. They were knowledgeable,professional and kind. I would recommend Superior Fence Company.”

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Posted 5 years ago

“Josh - Sales Manager shows up at my property (late) after cancelling the first appointment. When he knocks at the door he forgets to say any pleasantries. First thing Josh says.. where's your site survey? Well didn't know I was suppose to have. Josh went ahead and started measuring but wanted to know "why" I wanted a fence. The reason I want a fence seemed to be a big deal to him. Josh completed his measurements then came back to the house. Josh said we would be responsible for removing landscaping. My wife asked about a tree, and Josh said "YES ALL TREES" we can put a fence where a tree is. That wasn't the question, we only wanted to know which tress he was referring to. Josh only wanted to sell us a tree on price. I asked about putting columns and Josh said we couldn't do that because it would cost us to much money. I was confused because I wasn't aware that Josh had that much knowledge of our finances. Josh was rude, and acted like he was doing us a favor.”

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Posted 5 years ago

“Great company to work with. Timely with install, professional and pricing is very fair. I would recommend this company to anyone in need of fencing.”

Helpful Report

Posted 5 years ago

“Josh and his two assistants Justin and (I forgot the other guy name) came out to my home on 1/2/2019 and started the installation of my 6ft board on board fence and did an excellent job in constructing my fence. On 1/3/2019 Justin and Antonio came out to finish the job by installing my two gates. I had some minor adjustments that needed to be made to my fence and Justin went out of his way to make the necessary adjustments to satisfy me as a customer. I really appreciate the extra time that Justin made to accommodate me to ensure I was happy with my fence installation. Justin is a man of few words, but, is very skilled, precise in measurements and focused on detail when installing a fence. ...Thank you Justin for a job well done. I am very happy with my fence and highly recommend Superior Fence & Rail, Inc. for fence installation.”

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Posted 5 years ago

“The vinyl fence was installed Fri. Nov. 2 2018. Just after the installers left, we experienced a storm that blew the fence out of alignment. It has been reported but as of now no action has been taken to realign it.”

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Posted 6 years ago

“Amazing company. Friendly, reliable and professional company. Would definitely recommend them to everyone.”

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Posted 6 years ago

“09/05/2018 My vinyl fence was installed today. Freddy and his crew did an outstanding job. Exceptional warranty on the fence that I selected. The fence looks great compared to the old wood fence that I had. It made the wife very happy. The quality and the looks of the fence makes it look so nice.”

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Posted 6 years ago

“Friendly, professional, and superb communication from start to finish. Estimator John was thorough in educating us on materials, helping us select a fence, and educating us on the company. Renee's communication throughout HOA approval and scheduling was also superb. Installation team was also fantastic. The team lead, Brendan, called ahead of scheduled time to give ETA and called again when on his way. He informed me of what to expect throughout the day and encouraged me to monitor and come inspect throughout the process. He communicated very well throughout the day and asked questions regarding my wishes versus assuming. Kevin, Tyler & Mike were also very friendly and professional. They all arrived in clean uniforms and smiles on their faces, which didn't change after working all day long in the hot sun. One pole was scratched from manufacturer and upon final inspection, Brendan agreed to have it replaced (he would have done it on the spot if he had one with him). The fence looks great and our fur baby and toddler are super happy to have a beautiful fenced in backyard. Thank you!”

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Posted 6 years ago

“Came, installed new fence, removed old fencing and picked up small debris afterwards. Very polite, pleasant, friendly and knowledgable.”

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Posted 6 years ago

“Superior Fence & Rail in Melbourne FL installed by Nico & Austin. Out standing job. Very happy with our new fence.”

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Posted 6 years ago

“Hi my name is Jim and I just had a fence installed by Nico and John here at my home in Sebastian. It was a pleasure meeting Nico, what a great job they did, very professional and the look now just improves my home, thank you again Nico and I would ask him him anytime Thanks Jim”

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Posted 6 years ago

“You are a company with at least one rude salesperson. This salesperson spoke bad about the previous salesperson who quoted me, this salesperson told me why the other guy was fired from your company. This current salesperson doesn't show for an appointment, very late for appointment, changes the quote in route to my appointment, and he is extremely rude. Bob Longman”

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Posted 6 years ago

“We got our fence installed today. The two gentlemen did a fantastic job despite the terrible weather we were having all day. Fence looks awesome. Thank you!”

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Posted 6 years ago

“Very efficient, attractive and sturdy. Jason, Daron, Cortland and Leroy did a great job.”

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Posted 6 years ago

Superior Fence & Rail, Inc. is rated 4.1 based on 138 reviews