“Had lovely lady Carol... I'm not well but she sorted the problem straight away. 2nd time ordered no issues so guess the bad reviews are from the same people”
“This place is an absolute joke had to wait a week before they would allow collection and then received an email telling me that they were going to charge me for storage if I didn’t collect my goods. Spent over two hours and 150 miles to get there and then they say sorry we don’t have the goods we were going to charge you storage on!!! Sorry about that we will tell you when we have them and you can come and collect them then. Never again will I use this company as their customer service is terrible and surprisingly nobody in the office will come down to speak to you. Avoid at all costs”
“Avoid! Listings lack detail of condition as they aim to cover all lots by their disclaimer. Pictures used are stock photos rather that picts of actual item.
I won & paid for a lot traveled over 100miles to collect only to be advised on arrival the item wasn’t available. Went to my car then returned to collection point hoping speak to someone in customer service but the warehouse guy offered me an alternative with some great sales pitch, upon returning home discovers all contained corroded batteries and didn’t work. Upon checking their site discovered they had 3 identical listings to which i had won and was collecting. Make what you wish of this but i would personally be cautious.
PS 3 members of staff advised they had suggested to management that listings should state condition which tells me they have had a lot of customers making comments.”
“As many others have added here this auction house is fraudulent in there approach to business in my opinion. Delivery costs are not show and give no indication before purchase but I judged by other auction houses I've used such as John Pye, Vernon Fox etc whom are either free or charge approx £10. This company wanted £36 to deliver a 6.5kg Shredder that should not have cost more than £10 to deliver, so just a rip off revenue stream. Item was supposedly new but who knows what would have turned up if I hadn't told them to stick it up there backside!”
“We brought 3 pallets of "end of line supermarket stock,large amount of new items, some damaged packaging, high re sell value"
What I received was 3 pallets of completely damaged and used items. Items were actually labelled as returns or illegal stock. It all had to be disposed of. I tried to resolve the issue with supreme auctions and was given the usual "terms and conditions" response. I was then blocked by them swiftly.
I was left with no option other than to file a County Court claim. Supreme auctions did respond to the claim but left everything until the last minute in terms of response time and didn't actually turn up to the hearing. They asked the judge to attend via video as they had got their dates wrong. This was granted. In court they attempted to use terms and conditions to get out of their liability. However, the law supercedes terms and conditions and your terms and conditions need to be fair despite what you write on your website.
The judge found in my favour and awarded the price of the pallets, my van hire, labour costs, disposal costs and all court costs. Supreme auctions have finally paid this amount today after 6 weeks. By reading most of the other reviews, I am not the first and I will not be the last. This is quite clearly a company that has been able to get away with scamming people by hiding behind their terms and conditions. I urge all of you with the same experience to take this further as they need to be stopped. Please also bare in mind they are in the middle of waste transfer sites and this is most likely where their items are coming from. If you need any help or advice with this I am more than happy to help. My email is kellybennett238 at Gmail com
I was unable to put my full email but it is written in words”
“Terrible customer service, I thought its just me but i see it happened with many people. They will rob you in daylight and being rude and disrespectful then”
“Disgusting customer service! Scammers! Avoid at all cost! They will go out if they’re way to scam you if your money and cause you inconvenience and the manage is extremely rude and sounds like an angry 15 year old with zero customer service knowledge and will just scream down the phone and blurt out lies as and when she pleases, especially if you sound foreign please be prepared to be discriminated against”
“BEWARE..... Very nice pictures of items of which they do say that they should not be connected with the item for sale, but what you end up with is a totally unusable piece of junk . Rude customer services, if you complain they will just ban you. Not even worthy of one star, look at satisfaction reviews .....”
“Seem very doggy saying am blocked by ibidder which I checked and am not then say they want 250 up front b4 bidding them item I wanted I wouldn't go higher than 100 so makes no sense”
“First things first Supreme Auctions is an absolute cash cow, the mark up proffits to be made on their stock is staggering.
Most of the complaints here are from people who couldn't be bothered to read the terms and conditions, if you can't collect your own items then expect to pay courier fees. They do not allow third party courier's to pick up your goods, you need to prove ownership. This isn't hard to get round just give the courier a copy of the downloadable PDF doccument from your eMail, job sorted.
They openly offer to appraise any item you want to bid on, just ring them up and ask for somebody to check the item for missing parts or damage.
I only gave them 5 stars because I can't give them 10”
“Bad company, stay away from them. Delivery charges are more than the item itself, I have bought a £22 item and delivery quote was £24, they don’t accept you to arrange for own delivery or give any other option, they will give you a delivery quote only you’ve made the payment so you don’t have a choice just to pay them or lose your money.
Please Close Down This Company is a Fraudulent one”
“Supreme auctions promised to send the goods and obtain a quote for the delivery charges. But I took one item in March and one item in April. they gave a quote for the March item by that time I won the second time. I requested the combined delivery quote. They didn't quote and finally kept both items. The amount is £500+ one is an expensive bike and door litigations are on their way. Please we need to group the litigation and shut this company down. I am planning to take them to the court. Unfair trading terms.”
“I bought a hot tub advertised as a hydro jet. This is why I bid on the item, paid way over The odds for shipping and reading reviews this seems a scam to get more money. Anyway when I received the item firstly the pump and heater is missing. The hot tub is not a hydro jet just a normal air jet. I rang them today
And what a bad customer service. On the defensive from the first minute. As I was trying to explain. The lady said if you
Keep on
Swearing I will put the phone down. I
Asked when did she hear me swear. She
Replied sorry i
Thought you did. I do not swear even when I am in male company. So
I would never swear on the phone
And definitely not to a lady. Her attitude was very poor and just talked in a very defensive way. No customer service skills very very poor service
Stay clear of this company”
“My second review for this company
I’ll repeat what I said in my previous review that they are a pleasure to deal with, not perfect but considering the amount of businesses and individual buyers that they deal with on a daily basis they do an amazing job
I’ve been at the warehouse when some customers have been downright rude but they keep their composure and deal with the situation politely and professionally which is a huge credit to them
Any issues are dealt with immediately”
“Dealt with Jess today. What a star great info great service. And you could feel the smile down the phone. Made my day . Thanks once again jess
Regards
Mark”
“AWFUL, WRETCHED CROOKS who will seemingly stop at nothing to rip off a customer for as much as possible.
We paid them more than £5,000 for electric bikes, and couldn't collect immediately, due to an unexpected and life-threatening illness. When we tried to arrange collection, they advised that:
(1) They were keeping our payment for storage charges;
(2) They have re-auctioned the inventory.
Even if their approach had been acceptable, they would need to deduct the contractually agreed storage charges from the total of our payment and the re-auction proceeds. They had no intention of this, and simply kept the money.
On looking at their terms and conditions, we found that the contractually agreed storage charges were £1 per day per item which, for the 17 items that were now missing, would have amounted to around £1,000 (not the estimated £11,000 that they received from us and the re-auction).
Litigation is underway, and reports compiled for all relevant authorities. We're also very interested to hear from anyone with similarly serious experiences of these crooks.”
“4 months ago
I bought about 10 items from these Cowboys. After paying over the odds for shipping they contacted me days later to say that half of the items bought are missing from the order and they will issue the refund. I took me almost a week to …More
5
helena lilly
Local Guide·178 reviews·47 photos
2 months ago
I bid on some lots online and went to collect the items. I was collected an incorrect item. I phoned the office and the lady who answered said it was no problem and this was absolutely true. I returned the lot and a guy called Chris was very helpful when searching for and replacing my items. Thanks
Darren Coward
3 reviews
3 months ago
Awesome products at great auction prices. So far we have bought weighted barbell sets, to exercise step boxes for our gym. Plus even bought drones for kids for Christmas. …More
Oliver Hooley
14 reviews
a week ago
NEW
Scammers and bullyboys avoid like the plague, zero customer service and a disgusting attitude. Stay away if you don’t want problems…… just read the rest of the reviews about them.
1
Laurentiu Tiron (Laurentiu)
16 reviews
4 months ago
I wish I would've checked their reputation before bidding. Saying all bids are legally binding and failure to pay any invoice will result in legal action being taken to recover the full value of the invoice along with any court and storage …More
8
JAMIE R
2 reviews
2 months ago
I use Supreme regularly to find different and unusual stock. Jess in the office is always quick to get me a collection slot and Chris and his warehouse team are always helpful and provide top service.
Kevin Algar
2 reviews·2 photos
7 months ago
absolute cowboys , miss representation of products , i bid on items and won but when collected were completley different to the advert , there reply was they look similar !!! i can accept they are probably returns and marked which they …More
Photo 1 in review by Kevin Algar Photo 2 in review by Kevin Algar
13
Martin Ivil
1 review
6 months ago
** AVOID **
I would avoid this business like the plague, received auction items with almost half of the items missing and received cheap replica items to what was listed …More
8
SUPREME AUCTIONS LIMITED (owner)
5 months ago
Hi Martin,
As discussed with yourself you have had refund for such items and still have an outstanding balance that needs to be settled.
Thanks Mark
Mark Fisher
2 reviews
2 months ago
Once again totally disappointed with this company. Poor quality description on items and the main photo shows an item which is listed on the manifest but is not there. When I complained I was fobbed off with "read the small print".
I will never buy from these ever again
Pauline Huggins
9 reviews
5 months ago
I’ve dealt with supreme for about 4 years now and I wouldn’t say they’re perfect but I buy every single week and on the rare occasion they have given an incorrect item they have rectified the problem immediately, Chris and Mark are friendly …More
1
Mohammed Anwar
2 reviews
4 months ago
Use supreme auctions regularly, managed to win some absolute bargains.
Chris the manager has always looked after us re posting goods out etc and always try to do whats beat for customer.
Highly recommended.
Sal Nath
15 reviews
3 months ago
If I could give a zero i would. I rang for a quotation for shipping charges and nobody would answer the telephone or emails therefore reluctantly I bidded on the item which looking back in hindsight I shouldn't have! However in my defence …More
10
SUPREME AUCTIONS LIMITED (owner)
9 months ago
Hi,
As discussed in your previous review you broke the agreed terms and conditions of the sale on several occasions, yet despite that you was treated more than fairly in relation to the situation.
Please also note it is against Googles terms and conditions to leave multiple reviews about the same transaction.
Kind Regards,
w Flip
9 reviews
3 weeks ago
NEW
Jess you absulute legend. Thanks for having so much patience and helping with our orders. Also big Larry at shop.thank you both
Rebecca Aj
3 reviews
3 months ago
I won an auction and had the pleasure to deal with Chris Petch, one of the employees there. He is a very reliable man with excellent and trustworthy customer service he is very friendly and always available to help. I would 100% recommend.
Mark Ingber
2 reviews
4 weeks ago
Bought a few pallets, hired a van, booked day off work. Turned up to pick up the pallets and the operatives nonchalantly told me that they only have 1 pallet and the others I'd bought have been sold to someone else. Waste of time.
1
Terry
Local Guide·40 reviews·5 photos
4 months ago
Once reg to bid, its easy to bid on lot you want. Invoice is easy to pay.
Contact messager page is helpful if you have questions. Must read auction page regarding delivery.
Muddy Wellies
2 reviews
5 months ago
I would stay away from supreme auctions, in my job we buy from auctions all the time. I found the customer services rude, sarcastic and don't try to rectify there mistake the whole experience was very unprofessional by them, your not …More
2
chris harris
Local Guide·11 reviews
3 weeks ago
NEW
Fight with the customers a lot as shown in these reviews, it makes it very difficult to get them to understand your point so you all end up losing out.i got my problem resolved but not without much upset
1
Craig Duffy
8 reviews
just now
NEW
Firstly let me say I have frequently used online auctions through i-bidder.com for over 4 years completely hassle free until now! This week I purchased a hedge trimmer from these scammers, when it arrived it was an old, used, broken item that completely doesn't work! On contacting the auction house I was initially told I should have read the description properly before bidding, all items are sold as seen and no refund will be issued. I informed them I had read the the description and nowhere did it say it was a piece of junk. I was told it doesn't say that it is new and all items are customer returns or graded. On asking where this is stated I was informed that its on the T&Cs tab, sure enough hidden away at the bottom of a long list of terms is a sentence that states this. There is an auction title, auction description and an item description, none of which state this. This is deliberately misleading followed by an image of a brand new item. This hidden sentence is how they justify selling junk. I have just this evening found another auction from them and they state everywhere the items are brand new. My item was relatively low priced, I feel genuinely sorry for the people that have lost a lot of money with these scammers.
Please take heed to the mass number of negative reviews, the positive ones are more likely fake.”
