“1 star is too generous. Bought 6 items from them. Every single one of them is broken and/or incorrect and one item is the wrong item, doesn’t work and is incomplete. It says this on the outside of the boxes and they claim they are unchecked.
They denial all knowledge of defects. Do not buy from these people. They are total cowboys.
Actually, that’s not fair, cowboys have fun hats at least. These guys aren’t even fun.”
“Branch of criminals frauds on their new customers or anyone buy something from them. Frauds on the invoices and delivery. This company needs to be closed down immediately because harm the buyers. Police reports needed from anyone’s side. Auctionfraud police available for reports online. Is easy and take 5 minutes to fill up the form to report them. Together we can close down this scammers”
“i purchased an electric saw, they actually sent me a box with junk in it £85 .
they stated it was sold as a return and would not repay the money.
CON MEN, DO NOT BUY FROM THIS COMPANY, YOU WILL LOSE YOUR MONEY”
“Had lovely lady Carol... I'm not well but she sorted the problem straight away. 2nd time ordered no issues so guess the bad reviews are from the same people”
“This place is an absolute joke had to wait a week before they would allow collection and then received an email telling me that they were going to charge me for storage if I didn’t collect my goods. Spent over two hours and 150 miles to get there and then they say sorry we don’t have the goods we were going to charge you storage on!!! Sorry about that we will tell you when we have them and you can come and collect them then. Never again will I use this company as their customer service is terrible and surprisingly nobody in the office will come down to speak to you. Avoid at all costs”
“Avoid! Listings lack detail of condition as they aim to cover all lots by their disclaimer. Pictures used are stock photos rather that picts of actual item.
I won & paid for a lot traveled over 100miles to collect only to be advised on arrival the item wasn’t available. Went to my car then returned to collection point hoping speak to someone in customer service but the warehouse guy offered me an alternative with some great sales pitch, upon returning home discovers all contained corroded batteries and didn’t work. Upon checking their site discovered they had 3 identical listings to which i had won and was collecting. Make what you wish of this but i would personally be cautious.
PS 3 members of staff advised they had suggested to management that listings should state condition which tells me they have had a lot of customers making comments.”
“As many others have added here this auction house is fraudulent in there approach to business in my opinion. Delivery costs are not show and give no indication before purchase but I judged by other auction houses I've used such as John Pye, Vernon Fox etc whom are either free or charge approx £10. This company wanted £36 to deliver a 6.5kg Shredder that should not have cost more than £10 to deliver, so just a rip off revenue stream. Item was supposedly new but who knows what would have turned up if I hadn't told them to stick it up there backside!”
“We brought 3 pallets of "end of line supermarket stock,large amount of new items, some damaged packaging, high re sell value"
What I received was 3 pallets of completely damaged and used items. Items were actually labelled as returns or illegal stock. It all had to be disposed of. I tried to resolve the issue with supreme auctions and was given the usual "terms and conditions" response. I was then blocked by them swiftly.
I was left with no option other than to file a County Court claim. Supreme auctions did respond to the claim but left everything until the last minute in terms of response time and didn't actually turn up to the hearing. They asked the judge to attend via video as they had got their dates wrong. This was granted. In court they attempted to use terms and conditions to get out of their liability. However, the law supercedes terms and conditions and your terms and conditions need to be fair despite what you write on your website.
The judge found in my favour and awarded the price of the pallets, my van hire, labour costs, disposal costs and all court costs. Supreme auctions have finally paid this amount today after 6 weeks. By reading most of the other reviews, I am not the first and I will not be the last. This is quite clearly a company that has been able to get away with scamming people by hiding behind their terms and conditions. I urge all of you with the same experience to take this further as they need to be stopped. Please also bare in mind they are in the middle of waste transfer sites and this is most likely where their items are coming from. If you need any help or advice with this I am more than happy to help. My email is kellybennett238 at Gmail com
I was unable to put my full email but it is written in words”
“Terrible customer service, I thought its just me but i see it happened with many people. They will rob you in daylight and being rude and disrespectful then”
“Disgusting customer service! Scammers! Avoid at all cost! They will go out if they’re way to scam you if your money and cause you inconvenience and the manage is extremely rude and sounds like an angry 15 year old with zero customer service knowledge and will just scream down the phone and blurt out lies as and when she pleases, especially if you sound foreign please be prepared to be discriminated against”
“BEWARE..... Very nice pictures of items of which they do say that they should not be connected with the item for sale, but what you end up with is a totally unusable piece of junk . Rude customer services, if you complain they will just ban you. Not even worthy of one star, look at satisfaction reviews .....”
“Seem very doggy saying am blocked by ibidder which I checked and am not then say they want 250 up front b4 bidding them item I wanted I wouldn't go higher than 100 so makes no sense”
“First things first Supreme Auctions is an absolute cash cow, the mark up proffits to be made on their stock is staggering.
Most of the complaints here are from people who couldn't be bothered to read the terms and conditions, if you can't collect your own items then expect to pay courier fees. They do not allow third party courier's to pick up your goods, you need to prove ownership. This isn't hard to get round just give the courier a copy of the downloadable PDF doccument from your eMail, job sorted.
They openly offer to appraise any item you want to bid on, just ring them up and ask for somebody to check the item for missing parts or damage.
I only gave them 5 stars because I can't give them 10”
“Bad company, stay away from them. Delivery charges are more than the item itself, I have bought a £22 item and delivery quote was £24, they don’t accept you to arrange for own delivery or give any other option, they will give you a delivery quote only you’ve made the payment so you don’t have a choice just to pay them or lose your money.
Please Close Down This Company is a Fraudulent one”
“Supreme auctions promised to send the goods and obtain a quote for the delivery charges. But I took one item in March and one item in April. they gave a quote for the March item by that time I won the second time. I requested the combined delivery quote. They didn't quote and finally kept both items. The amount is £500+ one is an expensive bike and door litigations are on their way. Please we need to group the litigation and shut this company down. I am planning to take them to the court. Unfair trading terms.”
“I bought a hot tub advertised as a hydro jet. This is why I bid on the item, paid way over The odds for shipping and reading reviews this seems a scam to get more money. Anyway when I received the item firstly the pump and heater is missing. The hot tub is not a hydro jet just a normal air jet. I rang them today
And what a bad customer service. On the defensive from the first minute. As I was trying to explain. The lady said if you
Keep on
Swearing I will put the phone down. I
Asked when did she hear me swear. She
Replied sorry i
Thought you did. I do not swear even when I am in male company. So
I would never swear on the phone
And definitely not to a lady. Her attitude was very poor and just talked in a very defensive way. No customer service skills very very poor service
Stay clear of this company”
“My second review for this company
I’ll repeat what I said in my previous review that they are a pleasure to deal with, not perfect but considering the amount of businesses and individual buyers that they deal with on a daily basis they do an amazing job
I’ve been at the warehouse when some customers have been downright rude but they keep their composure and deal with the situation politely and professionally which is a huge credit to them
Any issues are dealt with immediately”
