"I rented a car from Cluj location . They gave me a car with 210000 km with a lot of scratches , bumps and dents . At the inspection , when I took the car , they put notes and I took many pictures . Also they blocked on my card a deposit of 1800 euros . They asked me to wash the car before I return it , what I did . They came with a flash lite and checked the car and they showed me a mark under the rear bumper and something on one of the mirror , very hard to see, almost not visible . I\u2019m sure that the car was like this and already had tens of big scratches , bumps and dents, chips on the windshield and wheel covers and was almost impossible to count and record all of these . They charged me almost 500 euros for that . The whole process of renting this car was a joke . I was waiting for them when I took and when gave them back the car . I took an insurance from a third party company but they insisted to take there insurance ( 180 euro for 5 days ) and I refused . The marks I was charged were very minor , almost not visible. I\u2019m sure that I\u2019m not the first victim of this company . This is really a theft and is hard to refuse to pay when you have a deposit charged on your credit card of 1800 euros. Shame to Surprice Cluj Rom\u00e2nia and I\u2019ll try to inform and prevent people renting from this company how much is possible ."
"I rented a car from Cluj location . They gave me a car with 210000 km with a lot of scratches , bumps and dents . At the inspection , when I took the car , they put notes and I took many pictures . Also they blocked on my card a deposit of 1800 euros . They asked me to wash the car before I return it , what I did . They came with a flash lite and checked the car and they showed me a mark under the rear bumper and something on one of the mirror , very hard to see, almost not visible . I\u2019m sure that the car was like this and already had tens of big scratches , bumps and dents, chips on the windshield and wheel covers and was almost impossible to count and record all of these . They charged me almost 500 euros for that . The whole process of renting this car was a joke . I was waiting for them when I took and when gave them back the car . I took an insurance from a third party company but they insisted to take there insurance ( 180 euro for 5 days ) and I refused . The marks I was charged were very minor , almost not visible. I\u2019m sure that I\u2019m not the first victim of this company . This is really a theft and is hard to refuse to pay when you have a deposit charged on your credit card of 1800 euros. Shame to Surprice Cluj Rom\u00e2nia and I\u2019ll try to inform and prevent people renting from this company how much is possible ."
"I had to give a star\r\nFRAUD COMPANY, ADVERTISING cheap rentals on carjet and other platforms then claim damages that doesn't exist. DON'T GO AHEAD, IS CHEAP BUT YOU WILL BATTLE TO TAKE YOUR MONEY BACK AS THEY WILL WITHDRAW YOUR CREDIT CARD, FALSIFY DOCUMENTS AND CLAIM DAMAGES. I BRING THE CAR BACK WITH NO DAMAGES, PICTURES BEFORE AND AFTER WITH DATES TO BE CLEAR are NO DAMAGES AND THEY the WITHDRAW MONEY ANYWAY. AND BECAUSE we ACT IN GOOD FAITH AND GIVE our CREDIT CARD AS A WARRANTY IN Case we DAMAGE THE RENTAL CAR, or have an accident, THEY WILL USE THE DOCUMENT TO WITHDRAW YOUR MONEY, WITH NO PROOF OR JUSTIFICATIONS OR DOCUMENTs TO ATEST, PROOF THEIR CLAIM. YOU WILL SPEND SO MUCH TIME DEALING WITH THIS SCAM COMPANY THAT IS NO WORTH IT. ARE GOOD COMPANIES ON CARJET, GREECE WAS A GREAT EXPERIENCE, ROMANIA TOO, BUT NOT SURPRICE RENTAL. STAY AWAY ARE COMITING FRAUD. ITS A SCAM COMPANY WITH NO ETICS, WHO CAN'T DO PROPER BUSINESS, HAVE BAD REPUTATION AND EXTORT PEOPLE. SUCH SCAMS SHOULDN'T HAVE ACCESS TO OUR CREDIT CARDS. ALLOW TO OPERATE ON THE MARKET. MY EXPERIENCE WAS IN ROMANIA. WE RENT FROM OTHER GENUINE COMPANIES, WAS ALL GOOD EXPERIENCES BUT SURPRICE CAR RENTAL ITS A SCAM, COMMIT FRAUD AND WE HAVE TO BE AWARE. DON'T RENT FROM THEM. HAVE CHEAP RENTAL BUT YOU WILL PAY THOUSANDS AFTER IN FALSE CLAIM DAMAGES"
"I would like to share an extremely frustrating and upsetting experience I had when renting a car at the Surprice car rental in Lisbon, managed by the branch manager Marco Marujo.\r\n\r\nI booked a vehicle through the CarJet platform, with insurance included for a week-long rental. Upon arriving at the Surprice office, I faced a wait of over two hours to be assisted, something that seemed to be a common occurrence as several other customers were equally dissatisfied with the long wait times and the poor service.\r\n\r\nWhen I was finally attended by Marco Marujo, he requested my documents and a credit card to cover a \u20ac2,460 deposit, which was supposed to be a reservation in case of any incidents with the car. However, the problem arose when he refused to accept my credit card, claiming that because it didn\u2019t have embossed numbers, he couldn\u2019t process the payment. I explained that I had used this same card at other car rental companies in Portugal without any issue, but he insisted that, according to the company's policy, the card was not acceptable.\r\n\r\nI offered to pay the deposit via bank transfer or using my debit card, but he stated that this wasn\u2019t possible. Absurdly, he then mentioned that if I wanted to make a full deposit, the amount would be \u20ac24,000, which is completely disproportionate and illogical, as that amount is almost the value of the car itself.\r\n\r\nWith no other option, I was forced to pay an additional \u20ac311 for insurance imposed by the rental company, even though I had already contracted insurance through CarJet. Upon checking the itemized bill, I discovered that this amount included services that I explicitly stated I didn\u2019t need, such as the Via Verde service, along with other completely unnecessary charges for my case. Below is the breakdown of the charged items:\r\n\r\n1x Rental Rate: \u20ac0,00\r\n1x Cross Border: \u20ac45,00 (I have no idea what this is, as I don\u2019t plan to cross any borders)\r\n1x Easy Swap Spain: \u20ac56,00 (again, I don\u2019t plan to travel to Spain)\r\n1x PAI: \u20ac24,50 (I don\u2019t know what this is)\r\n1x Top Cover, up to 30 days: \u20ac185,50\r\nVAT: \u20ac58,15\r\nAdditionally, it became clear that Marco Marujo was acting unfairly and discriminatorily. When I questioned why my card wasn\u2019t accepted, he made comments implying that cards \"from Brazilians\" wouldn\u2019t be accepted, referring to cards like mine, which don\u2019t have embossed numbers. The way he framed the issue suggested that, for some reason, Brazilians were less trustworthy or even suspected of fraud, and he outright stated that he didn\u2019t trust me, which was deeply offensive. When I offered to show him my banking app to prove the card was legitimate, he refused to even consider it and went as far as suggesting that I could be showing him a fake video, implying that I was trying to deceive him.\r\n\r\nFaced with this situation, I had no choice but to pay the \u20ac311 to be able to leave with the car, but this charge was clearly abusive, combined with discriminatory and xenophobic behavior from the employee.\r\n\r\nThis experience not only reflects the terrible customer service but also the dishonest and abusive business practices of Surprice. They force customers to pay for additional services that were not requested, creating a situation where, at the last minute, the only option is to accept or lose the reservation. I wasn\u2019t the only one facing issues, as other customers at the location were dealing with similar problems, which suggests that these practices are recurrent, as can be seen in the numerous online complaints.\r\n\r\nI am pursuing my rights with the relevant authorities to recover the amounts charged unjustly and to report the discriminatory behavior. For those considering renting a car in Lisbon, I strongly advise avoiding Surprice to avoid the same abuses that I faced."
