Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Ordered some perennial plug plants in April, original delivery was 7th May. Then they changed to 11th June, this came and went and heard nothing and after emailing them and waiting 5 days for a reply they now say 12th July!”

Helpful Report

Posted 3 years ago

“All plug plants or missing or dead waited over 1 month for plants sold as ready for dispatch. The company has let me down twice, I should have learned my lesson on first order. Never again”

Helpful Report

Posted 3 years ago

“Total disaster I will never place an order with this company again I placed order on 9/05/2021 and arrived on 11/6/2021 plants all dead some didn’t even have plants in the seed plugs I paid £8.49 for and I never got the rest of my order either so waiting on a full refund. If not I will take this up with PayPal and send them all the pics and let them deal with it. In future I will go back to Farmer Gracie they are the best should have stuck with what I know,”

Helpful Report

Posted 3 years ago

“Tiny Tim tomato grew to 3 inches and stagnated so produced no trusses. Wild blueberry costing £3-99 failed to germinate. Description stated 50 seeds but the pack contained what looked like specks of black dust so its hardly surprising the seeds failed. Atal leeks sowed the entire pack and 7 seeds germinated. All in all a veryunsatisfactory experience so I won't be ordering from Sottons again.”

Helpful Report

Posted 3 years ago

“Ordered plants for Mother's day, still not arrived. Terrible customer service. Avoid!”

Helpful Report

Posted 3 years ago

“Suttons have been slower than usual delivering this summer. However goods are in good healthy condition when delivered. I had one order which was not up to par. I wrote to Suttons explaining what had happened. They apologised and gave me a full refund. Thankyou”

Helpful Report

Posted 3 years ago

“Suttons are an absolute disaster every day I receive an email with offers that they don't seem able to fulfil and after having an account with them for a number of years I now can't access the account. Hardy geranium sanguineum ordered in February dispatch date kept being put back until I cancelled last week. Lobelia ordered in May supposed to be 48 hour dispatch was told being 'picked' when I called last week have now received new order email for a different lobelia. Rang customer services today and eventually found out what I'd guessed they have changed the order because they have sold out of the plants I ordered. Have cancelled order and hope to get my money back. Can't blame the virus as other companys are still providing a good service, avoid this company as there are plenty of other much more reliable suppliers.”

Helpful Report

Posted 3 years ago

“Order placed 30th April. 15th June now and still no sign of despatch. When I email I get an automatic reply saying they will respond in 10 days. I asked for a cancellation and got a quick reply saying I would have the plants by the end of the week. That was two weeks ago... Again have asked to cancel. Also I am receiving an absurd number of emails offering various deals. Why on earth would I order again when they can't complete this one order.”

Helpful Report

Posted 3 years ago

“Placed order 31st may for 2 pack of seeds and a small potted plant, taking advantage of their ' free delivery ' offer. Despite repeated attempts at contact ,to find out why my order hasn't materialised , I've neither heard from them , nor received my order . Too late to germinate the seeds now . Absolutely appalling customer service . I shall now attempt to cancel and ask for a refund . Given the lousy reviews , all over the internet , I won't be holding my breath.”

Helpful Report

Posted 3 years ago

“Awful awful company and service. Taken 3 lots of payments for the same order. Called and mailed them 5/6 times now with all details in the last 2 weeks. In the last call spoke to Kristy who promised a full refund. Have yet to see this. Avoid!”

Helpful Report

Posted 3 years ago

“I bought a packet of Runner bean trio mixed packet code 19 97 57, it produced out of twenty seeds, three useful plants, the rest rotted. This was in pots in a greenhouse. I agree Sutton's never again.”

Helpful Report

Posted 3 years ago

“Plants ordered May 11th. Despatched June 2nd. Arrived June 7th. dead or dying no chance of saving. No response to emails. Claimed refund through PayPal thank you PayPal. Never again Sutton's.”

Helpful Report

Posted 3 years ago

“Awful company , avoid avoid avoid!! You will be better off going to your garden centre 100% of the time.”

Helpful Report

Posted 3 years ago

“Plants took 14 days after despatch to arrive by which stage they were dead. I have contacted customer service three times but have not received a response. Will not use again.”

Helpful Report

Posted 3 years ago

“I had 4 lots of plugs, the first 3 arrived “okay” few dead but to expected coming by Hermes. I then waited nearly 4 weeks for a lucky dip that arrived dead, broken and to be honest looked like a very unlucky dip. Sent 2 emails, it’s only been 9 days since the first one, maybe it’s my turn tomorrow?”

Helpful Report

Posted 3 years ago

“My last purchase was during early covid lock-down - there was a delay in despatch and this was understandable. On Friday I placed an order for two items with despatch listed as within 72 hrs. During the early hours today I received a notice saying despatch would be delayed by a week but this couldn't be guaranteed. I called to cancel my order as the plants were for summer hanging baskets! The customer service rep was fine as was call waiting time. However a 14 day waiting time for refund is unacceptable when you have not yet processed the order. Your processes are flawed as I now recall that delivery times has always been an issue with you... however previous orders were not time critical so I didn't question or complain. You have removed order tracking from your website and I don't even have an account number after buying from you for several years now. Stop over promising! Products that arrive where there is no urgency are great, however you've failed to meet your delivery times too many times now for this to be a glitch or a pandemic issue!”

Helpful Report

Posted 3 years ago

“Ordered bedding plants early May they have arrived today mouldy and dead fuming as didn’t buy locally thought I’d try Sutton’s. First n last time I’ll get anything from Sutton’s”

Helpful Report

Posted 3 years ago

“Ordered 10 Geranium from catalogue which looked good if expensive at £10 for delivery mid Apr to mid May. 2 email s to say delays which were unacceptable so e mail to cancel order and refund. Auto reply but no contact since. Then advised plants despatched rang Mr Senior Person who stated I should return plants to courier on arrival. Did he expect me to stay at home for 5 days. Package arrived after 7 days in transit with plants dried and wilting. Now in compost and unlikely to hear anything more. Luckily earlier passed Sainsbury Local and purchased 9 excellent plants for £3. What a shame I did not read these reviews.”

Helpful Report

Posted 3 years ago

“Deliver was a month late and the plants were dry, dead and broken on arrival. Two separate deliveries, so not a one off. Have emailed, no response or even acknowledgement of receipt.”

Helpful Report

Posted 3 years ago

“Plants arrived brown and dead sent 2 emails and they don’t reply. Bad experience for a well known company.”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 335 reviews