Swale Heating Reviews

Name: Swale Heating
Rating: 1.56

1.6 Rating 163 Reviews

13 %

of reviewers recommend Swale Heating

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Metrics

1.6

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

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“Appointment was arranged for a pm call between 12 and 5pm. Engineer turned up at 10am. Arranged another appointment for a morning call. Yet again they did not arrive. When I called them to complain they said they had sent me email to tell me that they had changed it from am to pm. There was no email. What this company doesn't seem to understand that when these appointments are arranged some people have to use holiday time from work. I wouldn't recommend this company to anyone unless you like wasting your time.”

Helpful Report

Posted 1 year ago

“A Gas and Boiler service appointment was made by them which they cancelled the week before the appointment time. They rebooked the appointment, which I only found out about, by a text they sent me, saying their service engineer would be attending the following week. I sent them back texts and emails saying it was not convenient, I wouldn't be in and "The earliest I will be available is from 19 July 2023.", but they said they had to do it on this day. Even though I had contacted them to say I would not be home, the engineer turned up and left a card saying that I was not in for the agreed appointment, AGREED BY WHOM, CERTAINLY NOT ME. The card has a new appointment date of 29/06/2023, which I told them I couldn't do. Tried to rebook on their so call portal, but said no dates were available, even before I put in a date. What is it with this company, is this their way of making money by turning up for appointments which they know the person is not going to be in and then charging? SWALE APPOINTMENTS TIME SHOULD BE MADE WHEN IT'S CONVENIENT FOR THE CUSTOMER. Some of us do actually work and can't just take a day off because you've decided it's OK for you. P.S. I did write a good review about you sorting out my boiler after nearly a year but will be amending/deleting that.”

Helpful Report

Posted 1 year ago

“Swale Heating is completely unreliable. They claim to keep their customers safe and warm - but this could hardly be further from the truth. I have waited months for gas boiler service due in Autumn 2022. It was arranged for today. But they've just phoned to cancel and offered a new appointment in 6 weeks time.”

Helpful Report

Posted 1 year ago

“Blocking private parking with their van...company is a shame, reported to council as well .”

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Posted 1 year ago

“Awful customer service . Had new boiler fitted and left me without heating, and hot water taking hours to warm up. been told I now need to pay more money for parts if I want the system to work… discussing after I was given price that I agreed to at the beginning. Keep well clear of this company”

Helpful Report

Posted 1 year ago

“Awful experience with Swale! Our heating and hot water failed. I have a health problem and I must keep warm. An engineer came to us promptly but couldn't or wouldn't fix the problem. Its almost impossible to speak to anyone. But after hanging on for what seemed like hours on the phone I was offered a date 2 months away! Awful service, do not use Swale Heating.”

Helpful Report

Posted 1 year ago

“Waited 1 hour & 20 mins to get through to someone, was told engineer is attending but still waiting. I ask can they contact the engineer, was told they cant at the moment. I Rung back again on hold again for now 30 Minutes, They give you an option to speak to someone on Whats app but there off line. They are an apoorling service and I would not even give them 1 star.”

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Posted 1 year ago

“Know body answers”

Helpful Report

Posted 1 year ago

“boiler reported broken on the 24/12/2022 was told no engineers is available by law they are required to attend with in 24 hours. The appointment was given for 28/12/2022 and they didn't find the fault and wasn't fixed .They came few more time and still didn't fix it .Another date was given for 28/01/2023 which was too late so I called a private engineer who fixed it on 22/01/2023.They are going to pay the bill for that engineer As I am 71 years and my wife 66 years and the freezing weather December & January we had enough.There engineers are worst than cowboys engineer.The case is stiil going on.”

Helpful Report

Posted 1 year ago

“Would give zero stars if I could! The programmer to the water tank burnt out on Sunday morning, I called Swale heating and no one turned up till 8pm! Got told it couldn’t be fixed and they would order a new one. Monday morning I got a phone call to say the new one had been ordered and it will be fitted on Friday between 8am-12pm. I got a phone call on Friday the day of the fitting to say the programmer that was order is no longer available so they’ve had to order a new one! So it took them nearly a whole week to find out that out! Now iv been told about 5-7 days without hot water! With having 2 kids this isn’t acceptable! The service they give is disgusting and they defiantly don’t keep to their appointments! I don’t believe the programmer had even been ordered and they are just using it as an excuse. Shocking service! Absolutely disgusted & angry.”

Helpful Report

Posted 1 year ago

“Very happy”

Helpful Report

Posted 1 year ago

“Yet another waste if a days annual leave !!?”

Helpful Report

Posted 1 year ago

“We have been with them for 4years the Christmas before last they finally turned up to servise the boiler on Christmas Eve an in doi so broke a nut off on in the meter box causing us to call British Gas out otherwise we would not have any gas over Christmas.this year they turned up supposedly serviced the boiler when he had gone I found it wasn’t working at all called him back to fix it a very rude man not very confident that it was done properly.customer service is no existent they never answer the phone.”

Helpful Report

Posted 1 year ago

“Make appointments and don't keep to them - don't answer the phone, the automated phone system says to contact via web chat, that's not available either! Utterly pointless service! Nice to know they do not value anyone's time, since I've wasted a whole afternoon waiting for an engineer that clearly never was going to attend! Shocking! :(”

Helpful Report

Posted 1 year ago

“If heating goes down you can never get to speak to anybody with out waiting at lease 30 minutes if you are lucky, appointment is made then thay cancel you have to go all though again book then they cancel again this will go on and on. Thay take your direct debit monthly but do not respond when there is trouble with heating bad company”

Helpful Report

Posted 1 year ago

“Disastrous. New boiler installed november 2021. Never worked properly, central heating intermittant at best. 29 Engineers later still not working in spite of flushes (x2) replacement pumps (x2) numerous leaks as a result of work attempted so bought 2 new oil filled electric radiators as emergency heating after 2 winters without any central heating. Latest engineer came 2 days ago after witnessing boiler cutting out constantly. Now waiting for "someone" to come and mend it. No reponse from SH about WHEN so maybe they are hoping us OAP's will just fade away from hypothermia.”

Helpful Report

Posted 1 year ago

“They dont answer the phones even in an emergency, they dont listen to you particularly as a female, they lie, they make you feel as if you are stupid, they are horrendous beyond belief!!!!!”

Helpful Report

Posted 1 year ago

“Called Swale Heating via Housing Association to advise them that we had no hot water or heating. We are a vunerable household of one frail 91 year old lady with dementia. A 60 year old with severe breathing problems and her husband who is 62 and partially disabled. After holding for nearly an hour I told the person what was happening and the error code on the boiler. This boiler was serviced in November 2022. I stated we are a very vunerable household and my 91 year mum who lives with us may have pneumonia. All of this was completely ignored by Swale. I rang back around 3pm same day (today 18th Jan 2023). The person who "finally" answered the phone said they had NOT been told that we were vunerable and were we aware that we had an appointment for the following day (19th Jan 2023!) No time given BUT the engineer would call us on the day. We are all frozen. I have recently been in hospital with severe chest issues and do Swale care? NO. My elderly mother is cold and her chest is getting worse. I hope she is not admitted as I will hold Swale responsible. Sort out and prioritise your vunerable customers first. I want this sorted by early morning on Thursday 19th Jan 2023. Your Head Office will be called first thing. NOT IMPRESSED”

Helpful Report

Posted 1 year ago

“Disgusted with the service. It is currently-2.2 degrees outside and my heating is not working. I have paid for a service plan for 7 years and they say they can not come out for another 14 days. Diabolical. Absolutely disgusted with their service. If I could have scored a minus for the review I would have. Do not use this company!! Even when booking my annual service they never turn up on time or even the day that the appointment is booked for.”

Helpful Report

Posted 1 year ago

“Customer services is awful. Takes ages to get through. Been trying to get through all day, currently been waiting 33 minutes.”

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Posted 1 year ago

Swale Heating is rated 1.6 based on 163 reviews