Swale Heating Reviews

Name: Swale Heating
Rating: 1.45

1.5 Rating 205 Reviews

10 %

of reviewers recommend Swale Heating

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1.5

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

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“Three months ago, I had two engineers out to repair my boiler, they had no idea what was the problem as they were calling their service manager for advice, eventually they left two hours later and said they have to order a part. Very laughable.... today is 21/01/2025, I've got a afternoon appointment today and the time is 5:15 pm and quess what??? No sign of any engineer has bothered to show up... the company is an absolute disgracefull company that will mess up your time, day and boiler... I've been on the phone to them an hour now and I've only moved up the waiting list by 5 users... disgusting service and company”

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Posted 3 months ago

“Absolutely shocking! DO NOT USE THIS COMPANY you can never speak to them & their online system does not work ever”

Helpful Report

Posted 3 months ago

“No chance of ever getting an appt. If you do,they change it or cancel it. Nothing works...they are a shambles”

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Posted 3 months ago

“Used to be excellent, but over the past year have gone down hill. Hard to find a phone number and when you do call 50th in the queue!! No response to emails or WhatsApp and online chat never available. Still good at taking the the monthly direct debit though”

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Posted 3 months ago

“Terrible company”

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Posted 3 months ago

“Unresponsive even to elderly people. Incompetent too. 50th in the queue on the phone then cut off two hours later. Still waiting for an outcome on WhatsApp having messaged 5hours ago. No email response from their complaints dept. Avoid.”

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Posted 3 months ago

“EVERY THING WENT WRONG, from taking over 6 months to complete installation through total incompetence. Servicing that was beyond poor. Lack of accountability and communication, people just not turning up without notice, turning up then saying they forgot to charge up their equipment and then left. Impossible to communicate with anyone, via phone “minimum of 30 minutes each call with no response except you are 27/26 or even 7 in a queue but the number doesn’t change. No response from their text or WhatsApp except “thanks for contacting us , we will respond as quickly as possible!!!!! That was 3 days ago, leaving a message each day. STILL THEY DO NOT RESPOND”

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Posted 3 months ago

“Very poor ...they do not answer the phone ...shocking service”

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Posted 3 months ago

“Yes again not turned up for a boiler service not even a phone call yet again sat in all day absolutely atrocious service”

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Posted 3 months ago

“Been on the phone most of the day to try and get hold of this company, i have no heating my thermostat has broken and i have two children at home under 2 one being a cardiac baby and still on phone now after being cut off twice. unfortunately can't not use them as im a council tenant but they are horrific.”

Helpful Report

Posted 3 months ago

“If you are looking for a reliable company, look elsewhere. Swale Heating is incompetent, impossible to communicate with, and unreliable when a service is booked.”

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Posted 3 months ago

“No response from enquiries on WhatsApp or online after 4 days although promise of 24 hour service Took 2 days to get through on phone to report a repair. A part needed but not carried so no heating until replaced... no confetmation of when replacement part will be installed.”

Helpful Report

Posted 3 months ago

“Had a boiler service in December which showed a fault, gas engineer rebooked appointment with me for 03/01/2025 to fit replacement broken item. He did not turn up and no call from company with any reason for non attendance, unfortunately I don’t have a choice of gas boiler service as I live in housing association property. I would not not recommend this company to anybody as unreliable.”

Helpful Report

Posted 3 months ago

“Do not accept a survey by zoom. I did, then got stitched up for an extra £800 for a cost that is hidden in their small print for zoom surveys, even though the part in question was clear to see on the video. The salesman even took photos through the video call of the pipework in question.”

Helpful Report

Posted 3 months ago

“I have been waiting for over a month now for my boiler to be fixed a man turned up a month ago had a look and said it needs a part ill be back that was a month ago”

Helpful Report

Posted 3 months ago

“Appointments made no one turned up we have no heating since 14Dec24”

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Posted 4 months ago

“I have been let down so many times now, with no contact to say why the engineers haven’t turned up, I’ve waited for so long on the phone to them trying to get an answer, but no response,I’ve been paying monthly for nothing now, what a terrible way to treat customers,they couldn’t care a less,I think it’s taking our hard earned money for a service that doesn’t exist ,I wouldn’t even give them 1 star😡”

Helpful Report

Posted 4 months ago

“Sent emails to Swale Heating about bad experience with them...was told my complaint was passed to manager. I hadn't heard anything for whole month, so I persued second time, was told same thing...my complaint was passed to manager. Again hadn't heard anything back bout three weeks. So I persued third time, oh what a surprise, was told same bloody thing...my complaint will be passed to the manager...and guess what, 7 days later still ain't heard bugger all!!!....cowards that's what you are can't be bothered to face your customers and sort out problems YOU caused!”

Helpful Report

Posted 4 months ago

“I will be honest, it was a pig of a job to get my boiler fixed and back working, however, it is now working. Furthermore, it wasn't the ability of the engineers (they were top lads under immense pressure to deliver the amount of jobs they needed to complete everyday), it wasn't the admin lot (they were a pleasant team that were also under pressure to give the level of service they needed to deliver that they would expect themselves), it wasn't even the director (Derek, a top lad under pressure to keep his company afloat in ridiculous circumstances, and his employees working, which is caused by the car-crash of governments we all have to deal with). I too wanted to shout at someone to get the job done - BUT... it wasn't Swale Heating - they get 5 starts - this muppet show in Westminster get minus 5 stars for so many reasons... So please shout at the correct people!!! I mean it when I say thank you and well done Swales Heating!!!”

Helpful Report

Posted 4 months ago

“I’ve had no heating for a month got a baby and 2 disabled girls it’s freezing in here keep sending people out and they just don’t seem to care this is so poor and they don’t care about there customers”

Helpful Report

Posted 4 months ago

Swale Heating is rated 1.5 based on 205 reviews