“Quoted price for product in writing, then ordered products….received sales receipt and price was $100 more…..cancelled order…..customer for over 20 years”
“As musicians, we ask sales reps lots and lots, and sometimes wacky questions. Sweetwater reps are pretty much above average in this area. My guy, Josh Hart is one of the best when it comes to listening and talking the time. Never pushing a sale is one of the best things about him. If you need an answer and if he’s not completely sure of the right answer, he’ll find it and get back to you quickly so you can make the decision.”
“I have complete faith with every drum gear purchase I make with Sweetwater! My rep Austin Childress is VERY knowledgeable, professional with a solution to every aspect of navigating the drum journey! He provides a follow up call with EVERY purchase no matter how big or small the order is. He truly appreciates my business!
The shipping is prompt, with communication on the tracking status.”
“I have had absolutely no issues dealing with Sweetwater. Fast shipping, great pricing and product (7 new heads for my Vintage 1965 Slingerland drum set I will be selling).”
“Bought a harmonica from Sweetwater, and I received a phone call the next day thanking me for my purchase, and asking if there was anything else I needed. The harmonica arrived in a well-packed box complete with a 'thank you' brochure. They also enclosed candy/gum ❤️. I thought that was a sweet-friendly gesture. So now I'm enjoying both my harmonica and candy/gum. Thanks Sweetwater!!!!”
“Aaron wiped my you know what and bent over backwards to help me score a brand new synthesizer. I ordered one through a scam company in NY and should have been more careful, BBB reports were horrible. Anyway after ordering my synth at a much lower price than most stores I was told that the order was back ordered and would be filled 2 to 3 months after my purchase. The other music equipment stores had this in stock for a slightly higher price. I contacted Sweetwater and asked if they could price match and they wanted my information on the product how far the shipping was and the price I was quoted. I told them the truth and they matched the other less than GREAT companies price and were extremely kind and hooked me the f..k up. I will always remember them treating me like a king and giving me a huge break on price and shipping so my old ass can play with a wonderful new toy.
Thank you Aaron and Sweetwater and I will ONLY buy my gear and accessories here until the day I am no longer on the planet.”
“Sales people and really don't know what they make out to know.
Also they try to be your buddy which is really annoying
I just want to order something and get it in reasonable time
remember there are other places even local to buy equipment!!!
I have enough friends already and I don't need a follow upon an order especially if its less than 25 dollars.......thats just wasting my time and company time!!
Ill have to think twice before ordering from Sweetwater again!!!!!”
“I have my sales representative Max rice always takes very good care of me if there's ever a problem he always takes care of it I think he really deserves a raise and you need more people like him very knowledgeable and what he's doing always prompt always calls back if I leave a message very very reliable employee and I would have nobody but him anyway I think he needs a raise so maybe you can give him one”
“Good quality products, ordered a ukulele from there and the quality was very good. Lasted me a long time.
But, I ordered a guitar from there 3 weeks ago. I placed the order then and was told it would take about 2 weeks to get here.
I call Sweetwater to find out why it wasn’t here yet.
Guy on the phone tells me that the order was never looked at and hasn’t even been shipped.
Work on your customer service!”
“I have spent thousands of dollars over the years with Sweetwater. Recently they recommended an interface that turned out to have extremely complicated software. They offered about 30minutes of time after which the technician could only partially fix the issue. Now, they refuse to offer any more support for the product. They just lost me as a customer.”
“Not exactly sending a good review like I would in the past. I'm not going to put up with my sales engineer pulling the attitude with me because I'm sending the third item in a row back! Everything was warped, or just sucked, and last night my 3 day old new Peavey amp blew up. I've had to send several guitars back because of warpage. I'm getting a little suspicious why they're equipment is always dropped in price 100.00 bucks off of the already low price, I think my returns are starting to explain it. Beware when buying from them now days. And some of the attitudes need some adjustments, or I'll shop somewhere else.”
“Price was very reasonable. Shipping was free.... idk if it was free bc I was a first-timer.... either way, my first order was free shipping. But what I liked most was their sales engineer, Bryan Spencer reached out to me the day I ordered and let me know he was there for any questions or concerns. He returns calls promptly. Sweetwater is at the top of my list for future orders.”
“Do not use this company as they make promise after promise only to drop the ball so many times and then blame shipping however and when you can't get a hold of the original sales engineer their assistants always mess up and then make excuse after excuse and they don't care because as long as they make their commission they are okay with that . The customer service department is about the only ones who actually care but even at that their hands are tied as they have no control over your items you order .”
“Ordering was easy. The transaction went well. Received what I ordered and even got some sweet treats! One of the team called and thanked me for my order and asked if they could do anything for me. Very nice and would definitely recommend this store!!”
“Ordered $1,600 worth of equipment from them just to have some items on back order . They claim they sold out so fast they had to get more items in stocks however I could have just went to the manufacturer myself and already had my items in hand by now but because it's my sweetwater credit card I had to wait so moving forward I will no longer order from Sweetwater just because their customer service is very poor and some sales reps are very rude .”
“I was a drummer in my earlier day with 2 kits total.. life got a hold of me and I sold my last kit in my 20’s. Then 44 years later got tired of drumming on my steering wheel and my desk and decided I was going to by a new kit. I bought a 5 piece birch kit with white birch wrap and the set is beautiful. I’m back to drumming again and 3 months into returning to something I love brown glue starts leaching out of the wrap seam on my 10 inch Tom. I called Sweetwater who told me not to worry, that they would call D Drum and forward pics of the discrepancy. I was told Sweetwaters offers 1 yr warranty and so does DDrum.
Few days later I get an email from Sweetwater stating D Drum does not warranty the glue job and neither does Sweetwater. Sweetwater said they would send the Tom to a repair shop
At my cost for labor and shipping.
I was so happy with the engineers at Sweetwater and their Sales Davy but as far as helping with a true problem in a matter of the first few months they are very disappointing. So bottom line… everyone I bragged to about Sweetwater will now be told not to deal with them at all.”
