“I got a guitar by sweetwater and the tip of my cord got stuck in the output jack and this AMAZING costumer service got me a new one shipt out the next day! Even before I sent back the old one!!
I recommend EVREY one to shop at sweetwater!
THANK YOU SWEETWATER!”
“I generally like to purchase goods from small retailers, but Sweetwater has always been very good to me and I’m very happy with them. They usual have everything I need and ship out quickly. Shout out to Chris Moseley, my personal sales rep., I appreciate you always providing excellent customer service and support. Thank you Chris!”
“I have no idea why this has only 3.3. I have bought 4 guitars and quite a few accessories from them. Nick, has always been wonderful and extremely patient. Everything I have bought from them has been perfect.They take great care in packaging and shipping as well. Always ready to answer questions. I would not buy a precious guitar from anyone else!”
“One of the best purchase experiences I ever had. Quick delivery, quality product, first-class customer service, communication about shipping, follow-up about my satisfaction by Jake, and when the guitar went on sale a couple of weeks later for $290 less I called to see about a partial refund, no questions were asked. I spent literally about 1 minute on the phone with Kevin who sent me an invoice with a minute from our conversation for the $290 sale price and taxes. $315 refund. 5 STAR customer service that is beyond rare, especially these days. Thank you Jake and Kevin. Keep up the excellent service!!”
“I recently purchased my first PRS guitar, a DGT Semi-hollow body. This review is not about the guitar; it's about my Sales Engineer. Adam recently became my Sales Engineer after his predecessor advanced on to another position at Sweetwater. I was admittedly reluctant at first because Dan had been just absolutely stellar. Never had I experienced such passionate customer service before, so when Dan told me he was moving on, I was very apprehensive. I did not expect the sales engineer who replaced him to be nearly as attentive and responsive as Dan had been. However, my first interaction with Adam made me realize that Sweetwater values customer service as much as do. Adam sold me that PRS guitar, and because he owned one, he was able to speak informatively and provide a professional opinion. Adam worked hard for this sale. I wanted it yesterday and the shop was a bit backed up with pleck'ing guitars, so I had to wait my turn. I was not happy about that, but Adam really handled that very professionally. I wasn't testing him, but he exceeded every expectation. When a company hires good people, you get good results. Adam, you would make Dan proud. Thank you for your professionalism and your passion for music. I look forward to more business down the road.”
“I could not love my Martin guitar more! Thanks to Nick, who listened to everything I wanted and was so patient with my questions. The setup is amazing! I have been playing nonstop since I waited a day and opened the box! I have bought three guitars there. Will not go anywhere else!”
“First off I'd like to say that I'm new to playing the guitar and I have to say Sweetwaters customer service is top notch they definitely go above and beyond. Being I'm new to this I recently upgraded my amp to the Marshall code 50 and I couldn't be happier. Just the amp alone up my playing skill it actually sounds like it's supposed even surprise myself lol. Today I just ordered the ESP LTD vulture. Talk about being stoked! Looking forward to jamming on that . Again I just want to give a shout out to the Sweetwater staff . It wasn't long after I placed my order that I received a call congratulating me on new purchases and assured me that if I have any questions they would be there to help in any way. These guys are first class thank you for that .”
“The most knowledgeable staff I have encountered and the best customer service I have ever experienced. I highly recommend them to any musician, beginner to rockstar!”
“Rahmonn reached out shortly after I placed my order to let me know that one of my items was on back order. He gave me an update the following week and offered to ship my items separately to insure my son has something to open on Christmas morning. He was super friendly and helpful! I will shop here again simply because of how he treated us!”
“Thier sales engineers are very helpful and go the extra mile to make sure you get the instrument you want. In my case I wanted a red Les Paul Standard but had specific preferences on the grain and weight. Payton helped dial that in for me.”
“I'm an ex-pro drummer from the '60s and '70s now living out where Jesus lost his shoes, and I'm nowhere near a drum shop. Sweetwater has been tops in all categories. Pricing is competitive, ordering is easy, their stock is huge, and it's easy to get someone on the phone for support. (Try getting ANY support from Roland, for example.) My contact there is Aaron Regenold, and he's been very helpful and accessible. Just today he called to confirm my latest order of drum stuff had shipped. I've used Sweetwater for 12 years and I've never been let down. I don't understand most of the negative reviews. This outfit is the best.”
“As musicians, we ask sales reps lots and lots, and sometimes wacky questions. Sweetwater reps are pretty much above average in this area. My guy, Josh Hart is one of the best when it comes to listening and talking the time. Never pushing a sale is one of the best things about him. If you need an answer and if he’s not completely sure of the right answer, he’ll find it and get back to you quickly so you can make the decision.”
“I have complete faith with every drum gear purchase I make with Sweetwater! My rep Austin Childress is VERY knowledgeable, professional with a solution to every aspect of navigating the drum journey! He provides a follow up call with EVERY purchase no matter how big or small the order is. He truly appreciates my business!
The shipping is prompt, with communication on the tracking status.”
“I have had absolutely no issues dealing with Sweetwater. Fast shipping, great pricing and product (7 new heads for my Vintage 1965 Slingerland drum set I will be selling).”
“Bought a harmonica from Sweetwater, and I received a phone call the next day thanking me for my purchase, and asking if there was anything else I needed. The harmonica arrived in a well-packed box complete with a 'thank you' brochure. They also enclosed candy/gum ❤️. I thought that was a sweet-friendly gesture. So now I'm enjoying both my harmonica and candy/gum. Thanks Sweetwater!!!!”
