“Travelled all the way to sheffield from London, to find the so-called "shop"was closed, very disappointed 11 year old, also we soon found out it wasnt a shop just a very small unit with 3 boards on a wall.
very misleading, have gone elsewhere!!!”
Hi Joanne,
I would first of all like to thank you for your review all feedback is helpful and helps the company grow so we appreciate this.
In regards to your review, our boxes don't have any specific branding on them and in regards to the safety concerns you may have, we have a packaging team in our warehouses who test all the boards to make sure that they are in working condition and safe to use, if any board presents itself to be dangerous or faulty we simply would not send this out to a customer, so there is really no need for any safety concerns
Thanks again for your review.
Many Thanks
TEAMSWEGWAYS
“We can't actually review the product:
We have just opened up the box to give as a gift to my son for his 9th birthday tomorrow and the plug part of the charger is missing. I would like to think you could get a charger to us early tomorrow by what ever means so he can use it tomorrow evening after 12 hours of charging before I put reviews on line!”
Hi Lindsay,
I would first like to apologise for the experience you have received we always aim to please our customers and we are sorry that this hasn't happened in your case.
We are shipping out a Plug for the charger for you and we will make sure that this gets to you as quick as possible and apologies again for what has happened. Many thanks for your review all feedback is helpful for the company to grow and we appreciate this review.
Many Thanks
TEAMSWEGWAYS
“My swegway came it didn't work I sent for this for my sons birthday who has wanted one for a year ! I'm still trying to sort the return of it and a refund
So unhelpful it's a disgrace”
“Not delivered on time had to phone up to be told u had not sent it out on time had to take another day off work not a good start
Rang up to take advantage of 50% off offer, however item that I wanted wasn't included in offer very convenient!”
“VERY BAD AND CUNNING COMPANY. I purchased a hoverboard for my nephew's birthday. Unfortunately the charger stoped working on the very first time, so he wasn't even able to use it for more than a couple of hours. The 'company' are now trying to force me to pay £100 to get it repaired!! I'm taking the legal route now.”
“Appalling customer Service
Spent 300 POUNDS on a classic swegway
Within 3 days of owning, the front LED light completely came away from the housing and was hanging out. The board had not been hit or crashed in any way
Charged me 20 POUNDS to ship the board back to them for a 5 minute repair because the glue hadnt been applied properly
Within 2 weeks the same light had come away again. They tried to charge me another 20 pounds for shipping to which i refused
Dont go near them. The warranty is worthless and they will blame everything on the fact that the board must have been crashed
Go to Blue Fin. Much better quality and better service”
“My swegway doesn't work properly. When riding it for around 10 seconds (sometimes longer and sometimes shorter) the left side cuts out and doesn't work. When trying to contact them there is no reply despite them claiming they "typically replies instantly". Not happy.”
“Still waiting for parcel. It was supposed to be a birthday gift for my niece on the 15th April, had email saying it would be here on on 13th..nothing.”
Hi Lisa,
First of all i would like to thank you for your review, all feedback is passed on and is helpful for the company to grow. I can see on our tracking system that this item was sent out on the 12th April but UK Mail held the parcel for 2 days and then the delivery was changed by yourself. We apologise for what happened with your order however we did send the item out in time for the delivery however our courier service held the package which caused the delay so of course we apologise for this.
Thanks again fr your review.
Many Thanks
TEAMSWEGWAYS
“I ordered a Bluetooth Segway but they send me the normal one when I call them they say the system is down and they can't check my order so disappointed”
Hi Victoria,
I am sorry to hear that this happened.
We would be willing to refund the cost of the missed delivery in difference.
Please let us know if this maybe an option?
Best Regards,
Christobel
Posted 7 years ago
Hi Victoria, I am sorry to hear that this happened. We would be willing to refund the cost of the missed delivery in difference. Please let us know if this maybe an option?
Best Regards, Team SWEGWAY
“Well wrong order came did not know till my daughter was playing on it and her friend told her it does not have bluetooth called up was advised as used can not replace with the correct one then was promissed a bag on monday for the hoverboard still no bag not very happy first time buying from this company :(”
Hi James,
I can see on our systems that you ordered the regular black classic, this is why you haven't received the Bluetooth option. In regards to the bag this was sent out to yourself 7th April. We will contact our courier company and see what has happened with the bag. Thank you for your review it is much appreciated.
Many Thanks
TEAMSWEGWAYS
“Very disappointed came without charger! And Bluetooth doesn't work!!
This was a present for my daughters birthday and was told a charger would be delivered next day it's now Monday and no charger try telling a 9yr old you can't go on it when that's all she wants to do!”
Hi Paula,
I am very sorry to hear that you are so unhappy with the SWEGWAY you got. We are making every effort to get your charger to you and rectify the issues with your charger. We have sent you an email in regards to this. Please don't hesitate to call us so we can put right what went wrong.
Kind Regards,
TEAM SWEGWAYS
“Ordered this board but it came without the Bluetooth upgrade and no bag. I queried this and was told to take the board out the box and send pics of the wheels and the underside and top of the board! I felt that I was treated as if I was lying I had only just got the board 10 mins before I emailed them. The story goes on but eventually got the bag but gave up on the Bluetooth upgrade and felt the hassle with this company was not worth it. Please bear in mind that this situation was as I got the board heaven forbid if it needs a warranty repair! would advise to seek a more reputable company.”
Hi Royston,
We are so sorry for the various issues caused with your SWEGWAY and that you are not happy with the service you received. We wanted to take the time to let you know that your feedback is dully noted and that we will make every effort to make sure your next encounter with us is better than the first one. If you do want to discuss your complaint further lease don't hesitate to contact us.
Kind Regards,
TEAM SWEGWAYS
Posted 7 years ago
Hi Royston,
First of all we would like to thank you for your review, all feedback is passed on and is helpful for the company to grow so we appreciate this review.
In regards to your review we asked for the images just so that we could see the condition of the product before we could organise a exchange to be sent. This would be the same with any company and unfortunately is the policy we understand your frustration and appreciate your review.
Many Thanks
TEAMSWEGWAYS
“It's a shame there isn't a 0 ☆ rating for this company. I purchased a swegway for my son at Christmas, he hasn't had a great deal of use out of it with it being winter. A few weeks ago the charger light was constantly charging on green although the swegway was flat. I contacted the company to be told that I needed to send the charger back + £20 to cover shipping charges, however I refused to pay that and sent it off at my own cost (£4). Low and behold I was told that after inspection it was a fault of mine... Suprise suprise. I rang customer services and spoke to a guy who clearly didn't give 2 hoots, all he was interested in was sending me a link to proceed with the £40 payment for a new charger! All I'll say is buy from elsewhere and stay clear of this place!”
Hi Donna,
I am so sorry to hear that you are so disatisfied with the outcome of your charge.
It is never happy news to hear that you have to pay more money for a damaged item replacement, however when we received your charger is was extensively used and was not working. Your parcel was purchased in October, bearing in mind chargers are not covered under warranty, you would have had to pay for a new charger after having it and using it.
We must treat all our customers fairly, and abide by Consumer Rights. If you feel there is anything further we can do with regards to your complaint, or turn around your disatisfaction, please ring us or email us and we will be more than happy to help further in anyway we can.
Best wishes,
Team SWEGWAYS
“See the below :-
I was promised that the recon Segway for £180 had no scratches and wouldn't see any visible faults ( please look at the black one you was going to send me).
I explained I needed product for next day my Sons Birthday so paid extra money for this service it didn't turn up the next day.
When seeing the board it was very disappointing the condition it was in so asked for my money back
I am now still waiting for my £200 to be back in my account and a son who missed out on an Birthday present.
10 days later still no sign of getting my money back apparently problem in the accounts department.
DO NOT USE THIS COMPANY !!”
“Board failed so we returned it and they are now claiming U.K. Mail have lost it, there are hundreds of people ripped off by this company stay away. I am going to the get directors into court and get them shut down.”
We sincerely apologise for the experience you have had with ourselves. We always try to make sure that our customers are pleased with the service we provide and we apologise that this isn't the case with your order.
If you would like to discuss any issues you have had with the company and discuss this further then please don't hesitate to call us on 01142816240 or email us at customerservice@ukswegways.com
TEAMSWEGWAYS
“I was happy with the very quick delivery but was disappointed that I thought the one that I ordered was with blue tooth and a bag it is for my daughters birthday on Monday 13th she won't be very happy 😔”
“I'm happy with the Segway but I ordered one with Bluetooth and a bag but it doesn't have either it's to much hassle to send back and my son wanted to play with it so will just keep it. Still looks good but will keep the box so I can take it places.”
