Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are thieves. Holiday cottage was cancelled due to covid 19. They kept most of my deposit. Customer services doesn't exist . Email after email with no communication. Unable to phone them.Do not dream about using them. It will be your worst experience.”

Helpful Report

Posted 4 years ago

“A thoroughly disreputable company. They have just taken £1500 out of my account, without prior notification, in full knowledge that they cannot honour the contract as travel to holiday cottages in Wales is currently banned.”

Helpful Report

Posted 4 years ago

“Absolutely zero customer services - deceitful & dishonest company who ignores your requests to amend a booking & deliberately blocks you from transferring your booking dates. No response to emails or telephone calls. Appalling that you have effectively stolen money from so many people. Will never use Sykes or any associated companies again. Are they really that stupid to not realise customers won’t return & potential customers will read the terrible reviews & avoid?”

Helpful Report

Posted 4 years ago

“I am struggling to give this company even 1 star. Very poor service in light of difficult times (due to corona virus). As a returning customer I was shocked to see that in unprecedented times this was a company prepared to take final payment without any security of a holiday or allowing us to change holiday dates to the following year. When I eventually manged to speak to someone they told me possible dates I wanted next year were available. However, it would mean an increase in holiday price and a £30 charge to change dates. The website would not allow me to manually change the holiday dates as I could only do that within 30 days of the original date. However, the final balance payment of almost £500 was due 6 weeks before the original date. This appeared to me grossly unfair. I did not even get a reference number which was compatible with the 'covid 19' email address system the company had put in place to try and contact someone, until a reminder came through about the final payment. I was so frustrated and upset that I cancelled in the end. I was chasing for responses. I am aware how pushed companies are during this difficult time. However, when seeking assistance with another separate matter the company in question were apologetic that their customer service hours had been reduced to 7am - 10pm 7 days a week. In comparison Sykes Cottages customer helplines were running 10am till 4pm 5 days a week.... Mmmmm customer care at the forefront? I think not.”

Helpful Report

Posted 4 years ago

“Sadly our experience is exactly the same as everyone else here. Holiday booked for mid July. Full payment due by next week. Have been emailing and emailing but just getting stock responses. Half of our group were due to come from poland but obviously now can’t. Sykes won’t even entertain letting us move the booking as our departure date is outside the government advised travel exclusion window. I’ve asked the question ‘seeing as current advice is no overnight stays away from normal place of residence and we cannot possibly know whether we will be allowed to travel by July can we not pay the deposit and defer the remaining payment until nearer the time’ no response to any of my four emails this week. Phone just stays on hold permanently. I don’t want to weaken the economy any further but this company does not deserve to survive the coming recession when hundreds of other businesses, all hugely struggling to survive are bending over backwards to try to do their best for their customers. DO NOT BOOK A SYKES HOLIDAY IF YOU DONT WANT TO EXPERIENCE THE SAME AS WE ALL HAVE.”

Helpful Report

Posted 4 years ago

“So bad - never book with them. I. Any take my holiday as banned from flying from Australia. Have called them, emailed them, twittered them, facebooked them etc etc. No response & wont give me a refund (I paid in full £2700). Now they’ve resorted to churlish behaviour & blocked me on Facebook - Well Sykes take note - I AM NOT GOING AWAY -”

Helpful Report

Posted 4 years ago

“Still no response not even one word - DO NOT BOOK WITH THESE CROOKS EVER - I may be in another country but that does not give you the right to ignore me - 2 telephone calls & 3 emails & all I get is the same old we’re busy but will get back to you. Not good enough - awaiting full refund of £2700. I will not rest until you pay up. 1 Star is too good for you - I’d put nil if I could”

Helpful Report

Posted 4 years ago

“Vile company, stay well well away from them they are stealing people’s money and don’t care less what you do about it, I will never use them again and advise people out there to do the same.”

Helpful Report

Posted 4 years ago

“Booked two holiday let’s in December 2019 on the low deposit scheme. Balance to be paid 18/4 and 25/4. However my 86 year old father received the letter from his GP informing him that due to his medical issues he should shield for 12 weeks this would nit end until after we were due to return home. My father was going to stay at the Blind Veterans Centre in Llandudno (Wales) so my husband and I could go away. When Corona came the centre closed and dad was unable to visit so even if he wasn’t shielding his respite accommodation was no longer open. I contacted Sykes and was informed that I wasn’t able to cancel but that I could move my holiday to next year. I checked the two holiday let’s the first had increased in price from £876 to £1156 and the second property wasn’t available on line to book. Sykes do not allow you to choose different accommodation. As a family we decided to cancel rather than spend £1450 ( outstanding balance) for a holiday we couldn’t take, Sykes said I had booked on a low deposit scheme and was there for Liable to pay the difference between the actual deposit and the £40 I paid. As a family we decided to cancel and I did this via the Sykes website, within 6 minutes they had taken £522 from my bank account as the remaining deposit. I should have been in holiday from Saturday 30th May and we still aren’t able to travel to holiday homes. Wales is still not open to visitors and my father is still shielding and I am £562 down on a holiday I have nit been able to take.”

Sykes Cottages 1 star review on 5th June 2020

Helpful Report

Posted 4 years ago

“We booked a holiday with Sykes for early June 2020 and had to cancel because of the Government Covid-19 restrictions. Sykes took our £442 deposit and despite many requests for a refund, which we are apparently entitled to in full, they have refused. We could go down the legal route but in light of the current social distancing rules etc, don’t feel that’s something we currently want to pursue. However like many other frustrated Sykes customers we have reported them to the CMA and have certainly learnt from our experience to never deal with them again.”

Helpful Report

Posted 4 years ago

“I said previously we would never use Sykes again after the sickening way they have treated everyone through this. Finally got an email last night where they're refunding about 68% of the money and giving the rest (their markup!) as a store credit. It's been 2 months to this space, and I'm too tired to argue any more, so we'll be giving all our friends their money back and using the credit for a mini break, but after that there is no way I'm using this terrible company again. I seriously hope they go out of business as a result of this and those responsible never work in the holiday business again.”

Helpful Report

Posted 4 years ago

“AWFUL AWFUL AWFUL AWFUL Very poor customer service. Originally booked with Sykes for an Easter break, unable to go due to travel restrictions. From 18th March it took me 32 Emails to get a response regarding a refund or rebooking. During this time Sykes turned off their phones and made it impossible for customers to get in touch. It has taken over two months of fighting to get even a partial refund and even now Sykes deem it acceptable to keep nearly 30% of my money for a service they have been unable to provide and are refusing to give the FULL CASH refund of which they are legally obliged. Think very carefully before you book with Sykes. Do you really want to give your hard earned money to a company who try to profiteer during a global pandemic and make it almost impossible to contact their "customer service department"”

Helpful Report

Posted 4 years ago

“I have cancelled our booking. Two households going to the venue. I and my husband are bith seniors. No chance of any deposit refund at present. Can't get through to them and Not replying to emails. Just hoping they don't take the remainder of the cost of the holiday. Very disappointing!”

Helpful Report

Posted 4 years ago

“No response at all in last 3 months to multiple emails about a refund enquiry (covid 19 situation). They did however take the full deposit money. Vile company, probably best avoided. I`ll never use them or recommend them ever again.”

Helpful Report

Posted 4 years ago

“Awful service during a pandemic - refused refund and keeping 30% of total holiday costs, forcing customers to lose their cash or rebook a new date (usually at higher costs). AVOID”

Helpful Report

Posted 4 years ago

“Absolutely disgusting business practices by Sykes. Had a cottage booked for mid July and recently received an automated email saying £990 would be taken from my bank as final payment. No option given to re book on line and wasted an hour holding on the phone to them before receiving a voicemail message to say call back. In then end had to cancel the holiday and instantly £346.40 has been taken from my bank. So not holiday, wasted money and no contact with Sykes. Surely this is highly illegal. Will book for next year though Heart if the Lakes”

Helpful Report

Posted 4 years ago

“company thinks it can keep our money bad choice we wil be getting it back see you soon”

Helpful Report

Posted 4 years ago

“I have had an awful experience with Sykes’ subsidiary company Dream Cottages of Weymouth. Like Sykes they give only generic responses to emails, don’t answer the phone and don’t contact when they say they will. I lost my £300 deposit as Dream Cottages refused monetary refunds. Their irresponsible actions have indirectly contributed to scenarios that we saw at Dorset beach Durdle Door at bank holiday weekend. Please be aware of this awful company and their trading practices and then book with someone else!”

Helpful Report

Posted 4 years ago

“Completely unable to have any direct communication regarding upcoming holiday that it is no longer appropriate to take. No option on line to change date and nothing but generic response to numerous emails. Balance of holiday due to be automatically taken and credit card company although lovely couldn’t guarantee blocking the payment. Only option left was to cancel booking on line and lose over £300 deposit. Worst service ever - will never use this company again.”

Helpful Report

Posted 4 years ago

“Profiteering of the very worst kind. It is difficult for me to put into words just how disappointed I have been with this company (Sykes Holiday Cottages) not once have they answered the telephone despite me calling on over 17 occasions and waiting up to one hour at times. We had a holiday cottage booked in Wales which we were not allowed to visit under the governments rules and I was also required to shield for 12 weeks due to a medical condition as instructed by my doctor. Both these regulations made it impossible for us to have our holiday. Despite these issues Sykes cottages took £265 from our bank and refused us a refund. We have only received standard generic emails and the company has refused to enter into any meaningful dialogue with us at all. These are difficult times and most companies seem to be playing fair, this company is however profiteering from the situation. I have contacted the ombudsman.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews