Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund for a cottage booked for a holiday in May. Deposit lost despite the current situation. Had to cancel or they would have automatically have taken the full payment even though they could not provide the holiday. I was offered the same date for next year at a70% price increase. Shameful company. No morals. They are now manipulating their reviews on trustpilot ( both companies have same owners,)”

Helpful Report

Posted 4 years ago

“Disreputable gang of thieves. Not returning customers monies for holidays which they are unable to travel on due to lockdown. Offering ‘free’ transfers yet all future dates cost more. I booked a holiday for a specific date, you’re now unable to meet my requirements, you should be refunding. Terrible customer service, treating customers with contempt. I would advise that you never ever book a holiday with this company, as if something was to go wrong with your booking, they will look after their own interests and not yours as the customer. Plus they’re writing numerous fake 5* Trustpilot reviews.”

Helpful Report

Posted 4 years ago

“Like all the other reviews they have effectively stolen £640 from me, I took there “any reason insurance” and was told by operator because I was cancelling for no real reason!!! I would lose all my money. The company are truly taking advantage in a time when everyone needs help and to work together. They could have taken this opportunity to show they were an honest company that cares about its customers and come out of this with a shining reputation, instead they took the path of greed and deception and hopefully will come out of this ruined.”

Helpful Report

Posted 4 years ago

“Very unhappy customers and owners. Shown its true colours in its despicable handling of rental bookings in the current corna outbreak, misleading comments to customers, misleading comments to property owners, only allowing rebooking at highly inflated prices, no refunds even though they themselves tell you not to travel. Even fabricating positive reviews from who knows who, so wrong. Also have a look here ‘Sykes Cottages Unhappy Customers Page’ on Facebook for further comments.”

Helpful Report

Posted 4 years ago

“I really wish I could give zero stars for the terrible company that Sykes is - apparently seeing the Covid-19 crisis as an opportunity for profit. I had a long weekend booked through Sykes for early May. It became clear that the health advice and lock-down regulations made the booking impossible, not least as a member of our party is 98 years old. Sykes offered zero assistance in re-booking for a later date and refused any refund of the £245 deposit. Interestingly a friend of mine owns a small holiday let in Wales and has had bookings cancelled by Sykes - but he doesn't see any money from them. If Sykes is retaining all the lost deposits and booking fees then it really is beneath contempt - I can't recommend strongly enough to avoid using it. And to property owners, I would caution against the reputational risk of being associated with such an apparently disreputable company!”

Helpful Report

Posted 4 years ago

“Taking the money for a holiday I can't go on, customer services are incredibly evasive, strikes me as a firm about to go into administration. Avoid like a touch of the covids!”

Helpful Report

Posted 4 years ago

“Had a family holiday booked for 22/5/2020 cancelled jointly by Sykes cottages and the property owner, Sykes rang me refusing a refund but said the owner had my deposit of £1154-70 and gave me his number I duly rang him he was not interested whatsoever he denied having my money and insinuated that if he had it I would not get it back, avoid both above cottage is Ty Newydd Llangadfan sy21 Sykes ref 930466 AVOID.AVOID.”

Helpful Report

Posted 4 years ago

“Would give one Star if an option,poor all round.”

Helpful Report

Posted 4 years ago

“Was told twice our money would be returned to our bank.they gave us a credit note after cancelling 12 hrs before our holiday do not use this company they are liars and dodgey would never use again”

Helpful Report

Posted 4 years ago

“I’m taking these to the papers!!! Noway will they get away with this. They will get shut down and I will make sure of that!!! ROBBERS!”

Helpful Report

Posted 4 years ago

“No Holiday No More Money, we wont change booking till whenever at a bumped up price, we dont know what's around the corner never mind next year or more, I'm not clicking Cancel as the government have Cancelled not me so I shouldnt be charged fees,Your a disgrace,Robbing off everyone at this sad time you should be ashamed,this wasnt a holiday for me my hubby and my mum its was a get away as we have recently just buried my dad 23rd december so we was going on his birthday in memory of him thanks for all the trouble we really need it 😡”

Helpful Report

Posted 4 years ago

“I paid over £1,000 for a week starting 18th April. I was told I couldn't have a refund and should rebook. From their calendar, the next available week is Jan 2022!! That's no good!! How do they justify keeping my money for 21 months? Outrageous and immoral!!”

Helpful Report

Posted 4 years ago

“NEVER USE THIS COMPANY. Still not had a phone call from Sykes- yet I contacted them a fortnight ago. Holiday due beginning of March - clearly not going to happen but helped themselves to to remaining balance. Even sent me an email on where and when to get the cottage key! . Disgusting!”

Helpful Report

Posted 4 years ago

“I am an NHS worker. A key worker. This Company should not be allowed to trade !! They are refusing to give our money back !! We were due to travel on the 10th April. They have cancelled not us !! Give us our money back. They are refusing to answer calls !!! Horrible Horrible Company. Shame on you !!”

Helpful Report

Posted 4 years ago

“They certainly haven't made me happy . No refund at this crucial time owners happy to refund but sykes keeping money in our accounts allowing g us to re book within 2yr. 3 emails no reply . No one answering phones. Shocking do not book with this company.”

Helpful Report

Posted 4 years ago

“No refunds even in a national crisis Booked a holiday to depart 28/3/20. 23/3/20 government locks down country due to COVID-19. All holiday accommodation ordered to shut down. Full refund no brainier right? Wrong not in the Sykes world. In the Sykes world it’s all my fault because I can’t travel. Want to speak to someone about it? like to see you try, they have closed all the phone lines! This position is nothing short of dangerous since it is inciting people to travel against advice to avoid losing cash. The right thing to do is refund. Most other companies are stepping up, even going the extra mile helping out but not Sykes. Will never deal with these cowboys again. Do yourself a favour stay away.”

Helpful Report

Posted 4 years ago

“We had a house booked for a hen party in May and due to coronavirus we had to cancel. The fines back on the the customer for having to cancel through no fault of our own is disgusting. This is a completely heartless company and the owners should be ashamed of themselves profiting from this. I will never book a holiday through Sykes again. Anyone thinking of booking with this company should be aware of what shocking and impersonal customer service they provided.”

Helpful Report

Posted 4 years ago

“My booking was made before the 17 March Coronavirus national lock-down. Cottage booked for mid May, 7 weeks away from today - yet in 3 days time Skyes want the remaining balance which will be taken automatically from my account. To save further loss of money I cancelled the booking - loosing my deposit. The fact that Skyes are withholding money for Goods & Services which they simply cannot provide due to the National lock-down is both criminal and immoral. Therefore decided to file a claim for my deposit through the Small Claims Court on the grounds of a 'Frustrated Contract'. To be honest I'd rather these sharks went out of business with the loss of all their jobs than go through the Courts - let's hope. I contacted the HMRC to deny them any application for Government Coronavirus grants or funding, since they are sourcing their revenue and income from withheld refunds. I've also given Simon Calder and thier Local & Nation Press the links to these Trust Pilot reviews and Skye FaceBook page which are both overwhelmed with negative comments and reviews and ALL sharing the same subject of refunds. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“Going to Small Claims Court My booking was made before the 17 March Coronavirus national lock-down. Cottage booked for mid May, 7 weeks away from today - yet in 3 days time Skyes want the remaining balance which will be taken automatically from my account. To save further loss of money I cancelled the booking - loosing my deposit. The fact that Skyes are withholding money for Goods & Services which they simply cannot provide due to the National lock-down is both criminal and immoral. Therefore decided to file a claim for my deposit through the Small Claims Court on the grounds of a 'Frustrated Contract'. To be honest I'd rather these sharks went out of business with the loss of all their jobs than go through the Courts - let's hope. I contacted the HMRC to deny them any application for Government Coronavirus grants or funding, since they are sourcing their revenue and income from withheld refunds. I've also given Simon Calder and thier Local & Nation Press the links to these Trust Pilot reviews and Skye FaceBook page which are both overwhelmed with negative comments and reviews and ALL sharing the same subject of refunds. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“This company is disgusting, it is making money from customers unable to go on holiday due to the corona virus pandemic by cancelling their holidays and not refunding them .”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews