Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,489 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,489 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

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Anonymous

Anonymous // 01/01/2019

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“Little Perry Worcestershire, awful Little cottage owners run really loud business from 6am weekdays, no privacy from any of the windows. Hated it .”

Helpful Report

Posted 2 years ago

“Booked one of their properties under a "non-refundable" property via booking.com. Received all the expected confirmation Emails, yet a call from the company that the property isn't available and told that the owner of the property needed it that day. Sykes Holiday Cottages, you are wasting my time, it's painful enough picking the right location, to then have to spend a day working through suggested alternatives, refunds policies and complaints, just to get back to square one. If you are advertising the property, it is your responsibility to make sure it is available, don't pass the buck on the property owner. And to offer it as a non-refundable booking, yet decide you have the freedom to cancel it yourself when you don't have control of your inventory.”

Helpful Report

Posted 2 years ago

“Destroyed holiday for us, customer service completely ignored my evidence of the problem, even after the owner admitted in writing! Only false promises and no customer protection or assistance. Loss of money and time. Never would use them again.”

Helpful Report

Posted 2 years ago

“We wooked 9 Pen y Ghent - Tosside near Long Preston, Yorkshire Dales for a 5 night stay in July. On arrival we noticed that the accommodation was dirty, dead flower in a glass on the window sill, vet medication which was over 6 months old left in the kitchen cupboard, broken ornaments on the fire place, all pots, very very old and well used pans, cooking utensils etc dirty and all needs to be cleaned. The welcome pack left contained out of date and muldy bread, the decking didn't have furniture as advertised, and what was there was rusty and old and decking was filthy. There was nothing in the accommodation to enable us to use in the oven so no means of cooking an evening meal. Tried to contact owner on number given by Sykes, tried several times, no answer. Following day called Sykes to be told owner lives in Canada so struggling to get hold of him. Shower in ensuite couldnt be used as door was off the rails, no toilet roll not bath mat. All magazines left were ripped and over a year old. We reported all of the issues, which there are many more than I have listed, to Sykes and stated we wanted compensation. Owner finally got someone to call to fix shower, and we asked ofr some oven pots so we could cook food which he brought 1 x baking tracy, 1 x bowl and 1 x lid from a pyrex bowl. The shower door came off runner as soon as we tried ot use it so it wasn't fixed. Sykes contacted owner and owner doens't think that anything is wrong and is not prepared to offer compensation, how does he know if everything is ok when he lives in Canada. Sykes have backed the owner and basically said the complaint is closed so nothing can be done and that is that. It seems that although we are Sykes customer and paid htem good money for this holiday they don't actually care about our experience and only interested in the owner of the accommodation. They took our money for a substandard accommodation and now basically we can't do anything about this and we have to shut up and go away as they do seem to only care about their client the accommodation owner and getting their money from good honest people who save hard to have holidays. Sykes, remember you are there to help not only the accommodation owner but also to help and ensure that hte holiday maker who pays good money also has a good time and the accommodation and holiday experience is a good one and if it isn't then support the holiday maker as well and as good as the owner of the accommodation as it does seem you don't care about the holiday maker.”

Helpful Report

Posted 2 years ago

“With having a dreadful holiday sykes holiday cottages are only interested in taking your money won't handle any complaints and ignore your all correspondence .”

Helpful Report

Posted 2 years ago

“DO NOT RENT FROM THIS COMPANY!!! THEY GAVE THE INCORRECT INFORMATION FOR THE LOCATION OF THE COTTAGE WHICH MY FAMILY AND I WERE SUPPOSED TO STAY AT AND ARE REFUSING TO GIVE OUR MONEY BACK. WE WERE STRANDED ON DARK COUNTRY ROADS AT 10PM AS A SINGLE MUM WITH 3 CHILDREN. AND £1700 OF OUR MONEY HAS BEEN LOST. THEY HAVE PATHETIC CUSTOMER SERVICE AND LACK OF SYMPATHY FOR THEIR CUSTOMERS AS WELL AS BEING COMPULSIVE LIARS.”

Helpful Report

Posted 2 years ago

“Faulty WiFi and Sewage smells in main bedroom. We booked an apartment in Cornwall Camborne (Teylu) through Sykes and Cornish Cottages . It was rated as a 4 tick . It’s advertised as modern , fabulous , a blissful stay with a touch of luxury . The apartment looked lovely when we arrived. And yet one of the main bedrooms stank of a mix of damp and sewage . They had tried to deliberately mask the smell with a ridiculous amount of air fresheners . Despite making several complaints while we were at the property nobody came to investigate this issue despite promising they would do so. Also we had to do without wi-fi for 48 hours during our stay - some sort of fault that took them that period of time to resolve . Hence we had to use our own data/4G on 5 different devices and we had no access to the Netflicks and other streaming services during this time despite that being one of the main reasons we chose this property in the first place. Despite initially promising they are now refusing to compensate for the cost of the mobile data we had to use while they wi-fi wasn’t working and refusing any compensation for the awful smell we had to tolerate for the whole week. There customer service is awful and they are only interested in your money and are full of false promises. They ignore your complaint despite them clearly being at fault and just hope you will go away. I would never stay with them again and will make sure everyone knows that too.”

Helpful Report

Posted 2 years ago

“Lovely modern cottage very close to all bars, restaurants, shops and historical sites. Favourite places to eat... boathouse and nusara Thai restaurant. Lovely hour spent on the motorboat from the Quay”

Sykes Cottages 5 star review on 21st July 2022

Helpful Report

Posted 2 years ago

“Twice now I have had bad experiences with sykes cottages. I have just been charged with damage that was there when we arrived.Barn cottage near penzance. Sykes was unwilling to help,a very poor company who give no support to their clients. The time before we rented a hottub lodge.Power was cut from 4 till 10 at night and we were offered no refund. What kind of people do business like this.”

Helpful Report

Posted 2 years ago

“Booked a large (8 person) cottage for 4 people but then needed to cancel due to change of plans by the other couple. No problem, I'd got insurance so figured I'd have to pay some admin charge. Also willing to change to something of the same cost but smaller size (just for 2) but nope, nothing doing. Paid the "low deposit" option as it was incentivised at the time but cancelling with 8+ weeks notice meant I had to pay the balance of the normal 30% deposit (a total of just over £500). Literally zero options. Cancel it and pay the £500 or pay the full amount and rattle around in an inappropriate cottage. Nothing but robot iteration from the support team quoting policy this and policy that. No option to get refunded if the cottage is re-booked by someone else, either. What a con! Sykes pocket the difference and the insurance literally covers nothing at all. Very misleading from the POV of the "low deposit" option along with insurance. Neither is what it seems. Am I bothered about the £500? Sure, but I'm more bothered about never booking with this company ever again. Avoid. Book with someone else. I shall not be using them ever again.”

Helpful Report

Posted 2 years ago

“Whatever you do, do not and I repeat DO NOT book anything with Sykes Holiday Cottages, they advertised a property that was still under construction and when we raised concerns about this we were fobbed off with "We wouldnt advertise somewhere if we thought there would be any issues", guess what 4 weeks from the date of our stay and they cancel it as there was a problem on site even. Bunch of clowns, avoid like the plague.”

Helpful Report

Posted 2 years ago

“Please DONT use this company. Customer service are unhelpful and extremely unpleasant. Computer says no….. Or not in the t’s & c’s are the stock answers given by Sykes.”

Helpful Report

Posted 2 years ago

“We had a bad experience with sykes cottages when covid started we had paid in full for a self catering apartment but when flights got cancelled sykes cottages weren't available to discuss anything about refunds or part refunds so we lost our money but fair play to ryanair who offered us a refund or a voucher we took the vouchers and they kept us updated and reissuing the voucher till we used it and got a refund on what wasn't used in 14 days but this time sykes cottages cancelled our booking of two weeks even though the deposit was to the value of one week they let the cottage to someone for the first week we lost our deposit and lost the first week of our holiday but we have now paid in full for the second week and have paid in full for the first week some where else they are just charlatans don't have anything to do with them im surprised a solicitor dose not read reviews they could do a no win no fee P.S I'M not finished with this”

Helpful Report

Posted 2 years ago

“Booked to go to The Bungalow nr Ipswich ref 8768. Had to ring to cancell as after an operation my husband could no longer walk and unlike other tour operators would not refund the £167.00 deposit. Having already spoken to the owner she said she had not received any deposit for my booking and only gets paid in full after the holiday is over, so Sykes are making a fortune from someone elses misfortune. Certainly will not use this company again, very poor customer service”

Helpful Report

Posted 2 years ago

“Booked with sykes to stay at Busk cottage Ambleside. Cottage cosy but decoration was shabby and much in need of some TLC. Having said this, the bedding was spotless, alas same couldn't be said for carpets/lounge rug.”

Helpful Report

Posted 2 years ago

“Dont use the app. Bookings got lost and when I rebooked was charged for cancelling the originals. Even after complaining the bookings are still not on the app. Cuystomer services were VERY VERY unhelpful. Lost over £250 due to this. Very disappionted in the lack of response from Sykes.”

Helpful Report

Posted 2 years ago

“Booked and paid in full yesterday! To get a call today to say I can’t stay in the cottage unless I stay for an extra night!!! I refused so I now have to wait a week for a refund!! I have just spent £200 on tickets to Alton towers with now no accommodation thanks to them!”

Helpful Report

Posted 2 years ago

“Absolutely awful company who accept no responsibility for slum properties they rent out as holiday accommodation. The property I stayed in Property ID:1093465 had a completely smashed front window, damp walls, broken cupboards and a door which we could not lock and the owner could access out property whenever he wanted. Which I think he did as we were woken at 3am by someone in the kitchen! Sykes Cottages accep no responsibility for any of the properties they rent and do not get involved in disputes. I have reported them to Trading Standards.”

Sykes Cottages 1 star review on 5th July 2022

Helpful Report

Posted 2 years ago

“I am completely unhappy with the service I received from Sykes cottages. Had a partner bereavement. Very little empathy and very slow to solve my problem. Advice is to get insurance to cover death at short notice!! Will never use them again. Managed to get a friend to take the cottage, but a very stressful experience with Sykes.”

Helpful Report

Posted 2 years ago

“June 2021 we booked a cottage in the Yorkshire dales for 7 adults and a baby. Sykes said we could only have 2 households in the house so had to reduce our party. We did that but then we were told we could only have half the cottage??? Half for full price?? We were also told that if our party was more than 6 we had to reduce it. I asked what do I do if my household is more than 6 and was told we would have to reduce it. Also we would have to sleep on the sofa as only half the house was available. In the end we reduced our party and were able to use the whole cottage. I’m not leaving half my household behind!! I know it was covid rules but not fair if you have a large household. I have booked with them again this June but I’ve lost my faith in them”

Helpful Report

Posted 2 years ago

Sykes Cottages is rated 1.2 based on 1,489 reviews