Tackleuk Reviews

Name: Tackleuk
Rating: 3.23

3.2 Rating 126 Reviews

56 %

of reviewers recommend Tackleuk

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Metrics

3.2

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Tackleuk 1 star review on 8th January 2022

Anonymous

Tackleuk 1 star review on 13th July 2016

Robbie

Anonymous

Anonymous // 01/01/2019

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“They have a great range of items, I ordered a Christmas present and it arrived within 48 hours - just 2 days before Christmas! They were a life saver”

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Posted 6 years ago

“Very happy, thank you.”

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Posted 6 years ago

“Great service and fast delivery, always happy to give me advice on the phone too!”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Totally unacceptable service from this supplier, multiple pone calls to the delivery hotline only to be told a bunch if nonsense regarding despatch and delivery times. Not recommended and will not use again”

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Posted 6 years ago

“I have been shopping with Tackleuk for years, I just received my new monster pole from them and yet again, they have delivered on time without any issues - the price is fantastic, too! I recommended them to other members of the local club and they have been using them without issue so keep up the good works guys :)”

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Posted 7 years ago

“Terrible customer service. Constantly lied and put off delivery. Will never use again”

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Posted 7 years ago

“Placed order and paid for order as listed as in stock not in stock at all was lied to and told one section was damaged so couldn't post ?? Total rubbish as contacted Preston who said spare sections are always available. Then constantly told will be available this week over and over again. When I found a number for the and called was constantly talk over by a rude member of staff. When asked to speak to a manager I was sent a e ticket telling me I was in the wrong. Eventually the item arrived (a new pole) was told all items checked by shop however was still sealed in plastic from suppliers. The customer service from this store is terrible will never order from here again and will tell everyone on the circuit which I fish to stay a million miles from the site I can not express how bad they are. Also after several complaints the item was still on the site as in stock. I called Preston innovations who told me that the pole was not being sent to any shop for at least 20 days after I ordered yet Tackleuk said they where telling them they would have it the end of the week. Never ever again. Order from here at your own peril. Terrible site”

Helpful Report

Posted 7 years ago

“Order accepted only to receive an automated email stating it is on HOLD for 7 - 10 days due to product unavailability. It has now been two weeks with no further advice. They need a ticket to be opened for any queries. There is no reference number for the ticket or email giving details. It is not possible to add to an existing ticket as they demand the ref number that has not been provided so a new ticket needs to be raised. They do not respond to the tickets. They have no chat facility only a UK number that requires and expensive overseas call to contact. I still have no news on my order and have requested for it to be cancelled and my money returned. This is leading to a complaint to the credit card provider of possible inappropriate behavior. An altogether unfortunate experience that shall not be repeated.”

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Posted 7 years ago

“Very helpful staff. Well stocked with all sides of fishing covered.”

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Posted 7 years ago

“A1 Excellent!!”

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Posted 7 years ago

“Speedy efficient service. Top marks”

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Posted 7 years ago

“Advertises items that they don't have in stock . Tell lies that they have sent said item out. when they haven't to discover the truth they still don't have item in stock . Poor service”

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Posted 7 years ago

“Item arrived quickly, however, the item wasn't suitable and the company had no facility for me to return it. I had to luh a large, heavy box to the local post office and pay £16.40 to send by Parcel Force.”

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Posted 7 years ago

“always brilliant as described, very very good”

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Posted 7 years ago

“Great speedy service thank you much appreciated”

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Posted 7 years ago

“Great service could not fault them.”

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Posted 7 years ago

“In-shop Ive found ignorant, disinterested staff. Poor quailty casters and maggots that really shouldnt be sold. Cluttered floorspace with too much carp equipment stacked up everywhere. Very little knowledge of coarse fishing. Premium prices for awful service. Employees do not engage and communicate very well. Ive not used the online side of it, which is what seems to be based on, but instore Id avoid it if you can.”

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Posted 7 years ago

“This shop was once customer dedicated in the physical sense. The service, knowledge and approachability of the original owner was what made me spend money there gladly. He was in business 20 years. Now it seems run for the online warehousing side of things and the angler coming in for supplies expecting customer service will leave disappointed in my experience. The quality of the coarse bait is poor, and is often unavailable. Trying to get a staff member to help you locate / understand coarse tackle is difficult as they only seem interested in the carp side of it. The prices are as high as I've paid in any other shop and there are no discounts for big spends like it used to be. The owners of this place know nothing about Somerset and local angling and so Yeovil is effectively without a shop anglers can spend time in and get some good advice, the human touch and treated with value. The problem lies with the young staff and their lack of approachability. They're always somewhere else, off-hand or dealing with packing tackle for internet orders. It is carp, carp, carp and you feel alienated if into other branches of the sport. Avoid it if you can.”

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Posted 7 years ago

“Recently purchased a Korum deluxe X25 chair (not cheap). Chair arrived but unfortunately did not contain any assembly instructions. Managed to put chair together but I now have four black plastic tubes which do not appear to fit anywhere. I suspect they may be protectors for fitting athe star grip system as it is not obvious from all the pictures I have reviewed online where these should fit. My concern is that they are some sort of spacer for the leg assembly and I may be doing some damage without realising it.”

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Posted 7 years ago

Tackleuk is rated 3.2 based on 126 reviews