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TalkTalk Reviews

1.2 Rating 1,513 Reviews
4 %
of reviewers recommend TalkTalk
Company Reviews Questions Metrics
1.2
Based on 1,513 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Dr Malik Saoudi
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 9 years ago
Ram N Natarajan
Verified Reviewer
“My trouble with Talk Talk started again in 2015 (yes again, it was a nightmare dealing with them in 2014) when I moved home. I called Talk Talk customer service and requested for a home move. The talk talk customer service agent (read professional liar) said I need to sign a new 18 month contract and then agreed for a 12 month contract when I told them I was not happy to sign for 18 months. Talk talk said I need to return my current Youview TV box and will receive a new one in return free of charge and if I dont return my old box I will have to pay them 50 pounds. I returned the old TV box mid-october and waited for a month and did not receive a new one and thats when my nightmares with talk talk started again. I called Talk Talk and they first said they already sent me a TV box in 2014 and won't send me another box. I reminded them its talk talk to asked me to return the old box, they said they will escalate this issue and I will receive a call in 2 days which I never received, I called again and I was told "youview" box is not part of my contract when I asserted that I was promised one talk talk said they will escalate the issue and since then it has been escalated thrice and I have spent over 15 hours talking to them and they keep on escalating. Talk Talk lied to me saying they will provide me with a "Youview" TV box and cheated me by not providing me one, their customer service team lie to me about escalating the issue as they have no record of my previous complaints/conversations when ever I call them. Today December 21st I spent another 90 MINUTES with Talk talk on phone (I spoke to some one for 5 mins and then put on hold for 85 minutes, later the call got disconnected) I then received a call from talk talk to conform my address so they can send the TV box. This is the third time i've been called to confirm my address in the past 2 months for a box to be despatched, I have called talk talk several times in the last 2 months and confirm my address every time I call them. I don't believe they are going to send me a TV Box. TALK TALK headed by CEO "DIDO 'incompetent' HARDING" ARE A BUNCH OF FRAUDS THEY CHEATED ME THEY WILL CHEAT YOU TOO. STAY AWAY FROM THEM. THIS COMPANY AND ITS EMPLOYEES ARE A DISGRACE AND SHOULD BE BANNED FROM DOING BUSINESS Yes their service is cheap compared to other better rated providers, but remember "If you pay peanuts, you get Talk Talk and their rubbish service".”
Helpful Report
Posted 9 years ago
Jaco Robinson
Unverified Reviewer
“WebGoogle+GmailCalendarmore ? All Mail8479 17:23 yourbill, me 2 Your Latest TalkTalk Bill Has Arrived Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 16:43 Xbox BaseErmine27, start your 30-day Gold trial on us today Inbox There's even more to explore online with a Gold trial. Read this email online if it doesn't 16:22 Emma Ruby-Sachs - Avaaz Paradise saved Inbox 30 vulnerable countries -- including amazing island paradises on the verge of drowning -- are calling 16:04 BT Complete your order with BT Inbox Ready to complete your BT.com order? --- View in Your Browser BT.com Complete my order Broadband TV + 15:48 Virgin Media Jaco, Come back! There's £50 credit waiting for you Inbox Hi Jaco, What happened? One minute you're happily adding our fabulous products to your basket, 14:52 PNP Santa jaco, Santa has a message just for you Inbox PNP - Portable North Pole PNP The FREE Portable North Pole video message is back Hi jaco, It's 13:36 Jaco Robinson (no subject) Inbox Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 13:22 reed.co.uk See who's recruiting in Sales right now... Inbox Find the job to make you Love Mondays reed.co.uk View online | Sign in follow us on twitter follow us 12:51 Motoring.co.uk Motorists 'Blackmailed' Over Speed Courses - Autumn Statement: What It Means For You - ... Inbox View Online Version Motoring.co.uk Like us on facebook Tweet us on Twitter Hot Deals New Cars Quizzes 10:33 reed.co.uk Enrol today: courses available in IT, Accountancy, Teaching and more Inbox Take your career further with a professional qualification. reed.co.uk/courses View online | Sign in 09:39 Secret Escapes Team The Secret Escapes advent calendar has arrived Inbox The affordable base for the savvy traveller | View email online Secret Escapes VIEW ALL SALES 09:16 Liverpool Freecycle Group [LiverpoolfreecycleNetwork] Recent Posts on Liverpool Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to 09:05 Imagine Spa Hazlewood Ca. Merry Christmas Offers from Imagine Spa Inbox Read this email online if you can't see the images properly. Visit the Imagine Spa Hazlewood 05:59 York Press Flamingo Land describes possible fracking sites as "massive concern" and more news Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest News 05:57 York Press UK Championship: World number one Mark Selby scrapes through in final frame thriller wi... Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest Sport Yesterday York Freecycle Group [YorkUK] Recent Posts on York Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to Yesterday York Press Jackie McNamara promises a "different" York City side after two-week break and more sport Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday York Press UPDATED - 3 men hunted by police after attempting to snatch dog in York attack - e-fit ... Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday Emma Ruby-Sachs - Avaaz This is the movement our world has been waiting for Inbox Dear extraordinary Avaazers, We did it! Despite losing our flagship Paris event, this weekend's Yesterday Xbox BaseErmine27, can you keep up with Lara Croft? Inbox Experience Rise of the Tomb Raider. Get the Xbox One exclusive now. Read this email online if it jacorobinson1234@gmail.com Move to Inbox Your Latest TalkTalk Bill Has Arrived Inbox Y yourbill@talktalk.co.uk [image] Your online bill is ready to view Dear Mr J Robinson, Your latest TalkTalk bill for November 2015 is now available. Log in to My Account or My TalkTalk App to check the details. Remember, by receiving your bills online,... J jaco robinson to your-replyto-email@talktalk.com 0 minutes agoDetails Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk Talk Talk Talk North bank House Siemons Rd North bank Industrial Park Irlam Manchester M44 5AH 15 June 2013 Account number: 01513065893 Reference number: CAB nr: 13215137 Dear Managing Director, Re: Complaint against Talk Talk I have been having difficulty with my line that has been dropping in and out since I signed up with talk talk. An engineer has been called out to my property and I have been informed that the fault was a wire that has been wrapped around a screw in the wall socked when it was installed by bt. Since the 22nd of October 2015 till the 16th November I have made 28 phone calls to talk talk. On each occasion someone was supposed to call me back but failed to do so. I have told talk talk I only have a mobile to ring. As they have not rang me as promised I had to ring them to resolve my internet issue ( this has now been resolved). I also asked talk talk at the time, what can be done about my mobile bill and they said that they will resolve the broadband issue first and then will speak to me about the phone bill once it has been resolved. I received my mobile bill and have been charged in excess of £62 for my phone calls to talk talk, which I had to do as they did not ring me as promised. When I spoke to talk talk they told me that they can not compensate me for my mobile as the issue has been resolved. I understand now why they said they have to sort the broadband issue before they speak to me about the phonebill.”
Helpful Report
Posted 9 years ago
Lee
Verified Reviewer
“I signed up to TalkTalk in October 2015 (phone, broadband & tv package). On connection we found our broadband speeds were very low (1.5mb) so I called TalkTalk (overseas call centre) on two occasions to upgrade to fibre broadband. I was assured that I could get fibre broadband and was promised on both occasions that someone would call me back to complete the upgrade but no one did. On my third call I was told that I could not get fibre in my location. I informed them that I was not happy and that I wanted to cancel as I was still within their cancellation period. Their advisor suggested I speak to their engineering team to see if they could improve the broadband speed and foolishly I agreed to give them the opportunity to put things right. I was promised a call back but yet again it never materialised. I called again the following day to cancel, only to be told that I was now out of their cancellation period and so there would be a charge. I was then transferred between several advisors and continually put on hold. Eventually I was put through to someone in their UK centre who was generally rude and arrogant. In total I was kept on the phone for over 1 hour, after which I was left feeling extremely angry and frustrated with my whole TalkTalk experience. I then signed up to BT but to make matters worse, TalkTalk then disconnected my services a week early leaving me with no phone and broadband and they even refused my transfer saying that I had given them my wrong post code! Fortunately BT sorted things out for me. I would not use TalkTalk if they offered to provide their services free of charge and would strongly recommend avoiding them at all costs!”
Helpful Report
Posted 9 years ago
Robert
Unverified Reviewer
“Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again!”
Helpful Report
Posted 9 years ago
Charles Owen
Verified Reviewer
“I have been executor for my father's estate. He was with TalkTalk for several years and I kept on the account for about a year after he died, until his house was sold. It was when I tried to close the account I realised how utterly ghastly this company is. Rang on 1 September to say house was changing ownership on 18 September and needed to close account. Impossible. You have to give 30 days notice whatever the circumstances. I asked whether they could stop new owners from using the phone after we sold the property. Yes, they would put a bar on it after 3 days. Actually they did it within 2 hours, cutting me off without warning. Needless to say, they then swiped their regular monthly DD payment (approx £45) from my bank account 18 days after they disabled the account. This happened also to be the day of change of ownership, so TalkTalk cheerfully took money for providing no service at all. After 35 days, I rang to ask where my final bill was. Insisted on putting me through to "bereavement unit", where a person trained in sympathetic murmurings finally told me a charge had been generated on 4 October, well after the 30 days notice, and well after it was possible to use the account. I still do not understand how this is possible, but apparently I am due a refund of £2.36! This looks like a well-organised plan for relieving people of their cash without providing any service at all. But in the end, I am so relieved not to be talking to them ever again, I think it cheap at the price. Never, ever go near these scoundrels.”
Helpful Report
Posted 9 years ago
Rachel
Unverified Reviewer
“Absolutely awful. I wouldn't even give this company one star. I was with the company for two years in a contract and have never experienced such a terrible wireless internet connection in my life. If more than one device was connected to the network at one time then it was virtually impossible for anyone else to get a connection. I rang up numerous times to complain but didn't get anywhere as the customer service advisors could hardly speak English and I couldn't understand what they were telling me half the time. Eventually they sent me a new 'improved' router which was EXACTLY the same as the old one, which subsequently did NOT provide me with a faster connection. I couldn't have been happier when my contract finished and am now with Virgin Media who have given me a much better service”
Helpful Report
Posted 9 years ago
James Young
Unverified Reviewer
“A week ago i try ed to cancel my Mobil sim contract as the price had gone up, i spent seventeen minuets on the phone, put on hold twice. then ended the call. today i try ed again and could not under stand a word the person was saying, again put on hold for a long time, twenty minuets on the phone and still not sure if the contract is finished. cant wait to get away from them, and wont be going back.”
Helpful Report
Posted 9 years ago
Minou Hammam
Unverified Reviewer
“Worst company I have ever dealt with. Run”
Helpful Report
Posted 9 years ago
Daniel
Unverified Reviewer
“Cancelled my contract without telling me. Made no attempt to return any money taken, cancel the direct debit or tell me that taking a day off work would be a waste. Very poor.”
Helpful Report
Posted 9 years ago
Jacqueline Sherlock
Unverified Reviewer
“Completely rubbish. Service drops out continuously, and when I called them to find out about their mobile services I was told I could have a new router with more connections on the back, which would be much better than my existing router ..... IF I took their TV services too, and also signed up with them for another year! I was sent the YouView Box, and a new router ...... which was EXACTLY THE SAME AS MY EXISTING ROUTER! Total misrepresentation by their customer services rep. When speaking to their customer service team about my service dropping out, I was told to do all sorts of things basically laying the blame with me, not them or their poor equipment. Off I went and bought a brand new router and HEY PRESTO no more dropping out. Consequently, I sent all of their equipment back, went elsewhere for my mobile (dialaphone are great!), and will not be renewing my contract with TalkTalk for love nor money! Can't wait to get away from them. Oh, and I can't understand a word their customer service reps say!!!!!!!”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Talktalk what can one say just keep away all the reviews on here are spot on”
Helpful Report
Posted 11 years ago
Anonymous
Verified Buyer
“One of the worst Broadband company in the UK, they should be Banned immediately before they get more worst they are basically Robber, what they say they never mean it, charged me £48.00 first instalment & said here after next one will be £30.00+, reason was crap like company. The agreed amount was £21.00. Please if you thinking of switching over give a second thought its not that one to trust for.”
Helpful Report
Posted 11 years ago
Anonymous
Verified Buyer
“Terrible.”
Helpful Report
Posted 11 years ago
Mohammad Ahmad
Unverified Reviewer
“TALKTALK has the worst customer service ever. Their Indian call centers are useless, they have no concept of customer service.”
Helpful Report
Posted 11 years ago
Definately agree, sometimes thought I was talking some strange language they have messed us around from day one and still doing so
Posted 11 years ago
Andy Scott
Unverified Reviewer
“Where is customer service talktalk ? 2 days and no response!!”
Helpful Report
Posted 11 years ago
Mark Quire
Unverified Reviewer
“Just had an excruciating half hour trying to get a MAC code from TalkTalk. Very rude customer service. Eventually got hung up on.”
Helpful Report
Posted 11 years ago
Mark Quire
Unverified Reviewer
“I'm leaving TalkTalk precisely because of terrible customer service like this.”
Helpful Report
Posted 11 years ago
Katz Kiely
Unverified Reviewer
“The most frustrating customer service call ever. 1 hr 20 minutes & still have no line/ no wifi. TalkTalk appear to have unplugged us”
Helpful Report
Posted 11 years ago
Neil J King
Unverified Reviewer
“yes ME! Been waiting 8 weeks for YOU to get an engineer to me! TALKTALK are all talk no action! Rubbish customer service!”
Helpful Report
Posted 11 years ago
TalkTalk is rated 1.2 based on 1,513 reviews
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