TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,513 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After talk talk to over broadband the Internet has became much much worser I am play ps4 downstairs next to it and some how I still lag very much honestly don't invest in this unless ur not to fuss about internet connection expecially if u have console in your house”

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Posted 1 month ago

“Literally stealing money from my account without my knowledge. Their written contract said something and they charge something else. They reduced the broadband speed and increased the monthly rate without informing me. Terrible terrible experience. There is no “zero star” here because the don’t deserve even the one star. Absolute Con Artists.”

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Posted 1 month ago

“My Ongoing Struggle with TalkTalk Fibre Installation: Repeated Delays and Broken Promises Hello everyone, I wanted to share my frustrating experience with TalkTalk in hopes it might help others who are dealing with similar issues. I signed a contract with TalkTalk on 16 October 2024 for their Fibre 500 service, expecting installation within 14 days as promised. But here I am, almost a month later, with no service, endless delays, and a mountain of excuses. The Timeline of Missed Promises 30 October: The initial 14-day deadline for installation came and went with no technician. 13 November: After countless follow-ups, I was told OpenReach would come for the civil work, confirmed by a text. Yet, no one arrived, and TalkTalk didn’t provide any update on the missed appointment. 19 November: I’ve now been given this date as the next possible installation date. At this point, I have zero confidence it will actually happen. Useless Customer Service To add to the frustration, every time I call TalkTalk’s customer service, they give me generic, copy-paste responses that completely sidestep the actual issue. On top of that, they’ve directed me to contact OpenReach and CityFibre myself—essentially asking me to chase down their infrastructure partners and do their job for them. To make matters worse, the systems that TalkTalk customer service uses to access accounts and updates seem to conveniently go down quite often. This from a company that’s supposed to provide broadband service! It’s beyond me how a broadband company can’t even keep its own systems running reliably. Why This is So Frustrating I don’t live in a remote area—I’m in a centrally located apartment block, where my neighbors on both sides already have fibre. Just recently, I watched OpenReach do work for another neighbor, while I’m left waiting with no internet and no real answers. What I’ve Asked for But Haven’t Received 1. A firm installation date without further delays. 2. Proactive communication on any changes to the schedule, so I don’t have to keep chasing them. 3. A temporary Wi-Fi solution at no cost until my broadband is finally set up. 4. Compensation for the delays and additional mobile data costs I’ve incurred. 5. The right to terminate my contract without penalty if they can’t meet this new deadline. I trusted TalkTalk to deliver what they promised, but this experience has been ridiculous. It’s honestly the most poorly run company I’ve ever dealt with. If any of you have managed to get through a similar situation, I’d appreciate any advice! Thanks for reading, and here’s hoping TalkTalk finally steps up.”

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Posted 1 month ago

“Useless service, they can't hear me, their own Internet is broken, how they going to supply good service to us ??? I was repeating my account number 50 times and postcode 55 times they have issue to reach my account because they can't hear, I swear they are not local their customer service is in poor country where they don't have a proper Internet to deal with us!! Fedup of this!!problem still exist,day 6 :(”

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Posted 2 months ago

“Worse internet company I have ever used”

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Posted 2 months ago

“So bad, my mums wheelchair bound and is having a new chairlift fitted so the electrician turned off all power in the house for 20 mins, once it was back on the Internet wouldn't connect so after speaking for nearly an hour I was told I needed a new ethernet cable, even though it worked perfectly 20 mins before, so I asked if they could send someone round as my mums only pleasure is watching television and they would obviously have a spare cable and if that was the problem it's a 2 minute fix but if not they are there to fix it.....instead I was told they will post out a cable which can take 3 days to arrive and if it still doesn't work to ring back, so my mums without Internet for a minimum of 3 days and then if its not the cable its more time, surely they have engineers in the area who can call round with a cable if that's what they think it is, surely a wheelchair bound pensioner should be high on the list of priorities for these companies, I'm totally disgusted by companies attitudes towards more vulnerable customers”

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Posted 2 months ago

“Honestly I would give them less than 0 if I could. The broadband service is absolutely terrible, you can't even stream Netflix on one device without it buffering and of course, when you flag the issue they always say it's all good. Customer service is utterly useless and rude, I had to call them for an entire week, got hang up on my face twice and when I managed to talk to someone, this person would just talk on top on me and not listen. They made a mistake not registering a cancellation that I gave one month notice for and just decided on their own to extend my service for an extra week after my contract expiration date so I have now been forced to pay for an extra month in advance at an increased rate that they say I am gonna be refunded for (minus the extra week I didn't want in the first place because of their issue). Just choose anyone else over them.”

Helpful Report

Posted 2 months ago

“TLDR Please go with another company. You will be disconnected if you don't learn how to navigate the intro bot. You will spend hours on the phone with any department and never accomplish anything. You will be asked to go through security checks with every person you speak to. You will be with a department for an average of 48 mins, then be passed over to another and start the process again. You will be told your concerns have been noted and are being looked in to, only to learn that is not true. When you have had enough and ask to speak to a manager or head of department, you will be put on hold then disconnected after 15 mins. Honestly and seriously, I could keep going. I was left without internet for 3 weeks and then they wanted me to wait another 2 and a half because "the engineer needs to check everything." Thank the Lord I was able to cancel because I hadn't even STARTED my contract yet!!!”

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Posted 2 months ago

“spent hours (in total around 4hrs) between phone and chats with customer service first,specialist after, then cancellation team and then back to customer service to only obtain a phone number that didn’t work for a while. long story short i left my home and requested to cancel the service from that day, return the router following talktalk return policies but still got charged for the whole mo th of service and asked to proof myself i have sent back the device and had co versations about ending my service when at the beginning of of every conversation, both written or spoken, taltalk state that all conversations are monitored and recorded. not to mention that the price of monthly service kept increasing…definitely not recommended to anyone to have to deal with talktalk. they are very available when they have to receive payments but make it very complicated and difficult to help sorting problems orrefounding money.”

Helpful Report

Posted 2 months ago

“Please stay clear of this truly awful company. I spent over 30 hours commuting with them ( phone, chat bot, e-mail, what's app), but to be honest it's all a waste if time, as nobody at Talk Talk has a clue. I moved house and wanted to transfer my landline / broadband, but because of all sorts of communication problems on their side, it never materialised. I think one of their problems is they have to many staff who (A Don't speak good English and (B There is to.many departments that don't communicate, hence the reason when you get transferred from dept to dept you basically are back to square 1. Seriously when your looking for a broadband deal look at reviews, and if it means paying a couple if pound more per month, then it's probably worth it, if it means avoiding Talk Talk.”

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Posted 2 months ago

“My mother got moved to talk talk from shell energy/ octopus. After the first bill I called talk talk customer service and questioned why my mother was charged £90 for telephone line rental to be told that is the charge. Even though she hasn't made any calls and is not on broadband, they're charging for fresh air! I was told it would cost less for broadband and calls so we agreed to set that up and pay monthly. The person took a phone number then went silent for 5 minutes, then took a line of address and went silent for 6 minutes. This happened several times. They said they would transfer me then cut me off. They rang back and took my email, 5 mins silence then said it was not right give me another. The same happened so they said they would use the first, which their system now magically did accept! All through this they kept insisting my infirm 86 year old mother keep coming back to the phone to confirm everything, having assured me I was set up to deal with it and that this would "definitely be the last time". I can't write everything that was awful in one review. All through it was as if the person was seeing how badly they could treat us, how long they could leave us in silence before we refused to take it any more. After 1 hour 20mins (on the last call) of this appalling behaviour I told her to forget it all as they were the worst company I have ever dealt with. We have now moved to BT, are saving £18 a month and don't get appalling treatment by their customer service. With this disgusting "service" there's no wonder talk talk are more than £1 billion in debt and their customers are leaving.”

Helpful Report

Posted 2 months ago

“This relates to a Shell contract transfer and at the end of that contract term. As TT stated that the next month's charge would be higher but did not quantify I put a stop on the direct debit which resulted in non payment when they tried to get money from my account They tried to impose a penalty charge ( called it an admin fee ) for late payment of monthly charge. As their monthly demands are for payment in advance , penalty charges should not be applied before the services have been supplied. They could try breach of contract but the original contract was with Shell and payment were in arrears. After protest and telephone calls and emails they deleted the penalty/admin charge. But it's all hassle and a wind up.”

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Posted 2 months ago

“They have ineffective customer service. They surcharge the customer and after can't explain why.”

Helpful Report

Posted 2 months ago

“A vile company with absolutely no customer service. Forget emailing them because they never answer you. I have suffered a lost of broadband at least 3 times a day for the last 2 years or more. I can't wait to dump them when my contract expires (very soon)”

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Posted 2 months ago

“Absolutely bad customer service. What should I do now? I work from home and no idea how to work on Monday. This is a joke”

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Posted 2 months ago

“Such an awful operator - poor quality including customer services”

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Posted 2 months ago

“The worst company I have ever dealt with by an absolute mile. Engineer never arrived as planned, had no broadband for weeks, all the meanwhile recieving bills I should never have got. Cancelled my contract but they still keep trying to charge me. Every single thing absolutely awful.”

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Posted 2 months ago

“- Too frequent internet connection disruptions - Too frequent disruptions even in chat talking with TalkTalk agents. Replies from them a few minutes after my sending messages. How can I trust their service when they are suffering internal internet connection problems as an internet service provider?”

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Posted 3 months ago

“I'm not sure it is possible for a company to be worse than TalkTalk. Spent 3 hours on the phone to correct the problem they created when the cancelled my new service by accident. Called a liar by a member of the order management team.”

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Posted 3 months ago

“DO NOT GET TALK TALK!!!!! I never leave reviews honestly but this has been the most terrible experience of my life. They sent the wrong router but I had to move shortly after. I tried to make a transfer to a new tenant because I was moving home and they didn't make it happen for 4 months! Then I cancelled the contract because the new tenant needed internet ... now they are charging me 100 pounds for cancelling the contract. They do not care about people or customers. Talk talk if you want to make this better or please maybe don't charge me for a fee here is my number: 07872915899”

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Posted 3 months ago

TalkTalk is rated 1.2 based on 1,513 reviews