TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“What a RIP OFF company, trying to charge me for a whole year contract cost for a phone line that doesn't even exist, Openreach engineer confirmed that there's no phone line installed in the premises, but talktalk still wants to charge me for it, extremely nonsense and super rude/poor skills customer service, just wondering what qualifications or skills dose talktalk requires to get a customer service job?!”

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Posted 2 years ago

“Absolutely disgusting ridiculous customer service experience ended up cancelling the contract. Router never arrived 3 Days attempting to sort it out finally got to speak to someone who understood after telling them we were cancelling the contract....Unbelievable phoning on behalf of an elderly relative, poor thing had to verify that she was the account holder 5 times,she could barely breathe bless her. 4hrs on the phone achieved nothing. Good bye Talk Talk and good riddance...”

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Posted 2 years ago

“Great selection and communication.”

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Posted 2 years ago

“Absolutely useless service WiFi doesn’t work they paid me more money in refunds, then charge me to leave , not helpful in any way avoid like the corona virus not sure which one is worse gordon paterson”

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Posted 2 years ago

“Agreed contract at £20/month, 18 months. It's all in writing. Currently six months into being overcharged at £36.95/month. After six months and £118+ of over billings, the best they seem to be able to do is offer a more expensive contract at £21/month with another 18 month time limit. Clearly in breach of contract and I'll never use them again.”

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Posted 2 years ago

“I am waiting on an engineer coming to fix my internet after being told to be home from 8am to 1pm, no one showed up, this is not the first time this has happened. This company don't care about their customers, don't use them you will end up very frustrated, when I call they say they are too busy, call back later and hang up.”

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Posted 2 years ago

“Absolutely awful. Repeatedly not having engineers show up when we’ve stayed in all day. No one on the phone understands or know answers to questions. Takes 45 mins to get through then you get cut off. No one calls back. I currently have no internet 12 days after moving house, no indication of whether we will ever get it, no one with any answers on the phone and a bunch of exposed wires in my hallway. So frustrated they brought me to tears as so much of our work this week is being jeopardised.”

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Posted 2 years ago

“No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed”

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Posted 2 years ago

“Awful customer service, completely useless. Cancelled my broadband since they refused to send an engineer to set it up. I was waiting more than a month and my partner lost her job because she couldn't work online. Frauds.”

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Posted 2 years ago

“Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed. Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract. I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service. He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get". When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone! The advisor REFUSED to terminate my contract and hung up the phone on my face. Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes. Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.”

Helpful Report

Posted 2 years ago

“Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband). Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk. Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives. I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support. Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.”

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Posted 2 years ago

“great experience and easy to renegotiate new contact.”

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Posted 2 years ago

“I got the Acc. Number: 1013113079 in March 2020 for 18mon... but I want to cancel since I LIVE abroad since March 2020 lockdown. I spent too much time ... trying phoning, cannot reach you, the live chat is useless, no email communication (all no-reply), even cannot access my online account from abroad accounts are blocked. After months of searching, I found a TalkTalk complaint email on google, but your reply redirected me to my blocked account. There is no way to cancel from abroad. I had to stop direct debit .. But even NO cancellation for no pay!!! Please CANCEL, do not renew.”

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Posted 2 years ago

“Everything. Slow broadband. Zero customer service. No compensation. Competitors cheaper. You can't cancel even if you want to.”

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Posted 2 years ago

“Awful, awful, awful customer service. Called up for a response to a very VERY basic question. Still on the phone now over an hour later after they messed up and have overcomplicated our entire issue. We are on hold to speak to the 10th person so far... I would have gotten just as far asking my toaster!!”

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Posted 2 years ago

“I will stay away from this firm once my contract is over. They are the biggest scam ever. Horrible internet connection. Horrible service all round. I still try and figure out how they still tuning with so many unhappy customers. Shocking.”

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Posted 2 years ago

“The worst for customer care & service! Applied for switch to another provider. Talktalk blocked them taking over the line… twice!!! New provider had to install a new line & that forced me to do 30 days notice instead of switch. Customer service don’t understand or care & I’ve still got the damn talk talk account. So now I’m paying 2 providers and talktalk have proven to be useless liars when it comes to trying to leave them. Ombudsman next!”

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Posted 2 years ago

“Talk Talk send all important information by another server which ends up in your spam email so any emails like price rise etc that you need to know is sent purposely this way so by the 0time you find out it is to late to cancel. But your bill will always reach you.”

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Posted 2 years ago

“Two weeks of intermittent broadband and no worthwhile support. Promises of an engineer visit who didn't turn up. Pretty poor quality broadband since day 1 really, but just kept getting worse and worse. Go to BT, they'll send you a 4g backup next day.”

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Posted 2 years ago

“PLEASE DONT USE TALKTALK! My broadband provider has switched. Customer services say they have received no notification from the new provider. This is contrary to industry practice. I have called to cancel my contract. I have been passed around the customer services phone system 9 times over 90 mins. I have been passed across teams on the online chat facility 3 times. The service is absolutely appalling. I just wish to cancel my contract. I am now having to raise a formal written complaint and escalate the service standards with the regulator.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,506 reviews