TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,509 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to put one star as 0 stars was not an option! Internet utterly unreliable, drops out during online meetings, when streaming tv programmes - endlessly buffers & won’t reconnect. They have charged me for films that I haven’t purchased! Not a one-off but 3 times! Trying to get the money back for these took hours, only to be charged again! Customer service is woeful - rude, ignorant, insulting and unhelpful. After several months of trying to resolve this I am trying to leave but they want to charge a breakage fee! Disgraceful service both technically and customer service,wish I’d read these reviews first! Do not touch them with a barge pole!”

Helpful Report

Posted 4 years ago

“I wish i could give 0 stars, Here's a story for you. We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles. After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live. Turns out this was complete b*llocks, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up. Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway.. I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement. He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received. Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attemting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.”

Helpful Report

Posted 4 years ago

“Dear All I would like to share my experience with TalkTalk . After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company). I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing . After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ). Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry ! In conclusion the customer service is beneath zero , help support poor and Management team absent !”

Helpful Report

Posted 4 years ago

“I would prefer to cut my wrists than use this useless company. A complete waste if time and the worst customer service possible! Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The customer service is the worse in the UK Without a doubt. Prices are higher than any other provider! Internet connection is just fine but not as good as other providers.”

Helpful Report

Posted 4 years ago

“Well, I can’t complain at all. Been reading the reviews, wondering if we are in the same Company, I have had nothing but courtesy from them. Agree it does take a long time troubleshooting etc. But solution is found. Thanks TalkTalk.”

Helpful Report

Posted 4 years ago

“Signed up online. After that, just a time consuming catalogue of errors. I have lost count of the number of people I have talked to or messages I have sent. They gave me a date when I was supposed to go live but with 4 days to go, nothing. Now we are without a service for 16 days and still no response. The people I have spoken to promise to get back but either need to refer to another Manager, or do not get back at all. Complained through Resolver and getting close to taking matters further. On the first call I had to repeat my details about 8 times. The worst service in all my years. Shocking.”

Helpful Report

Posted 4 years ago

“Very bad customer service tried to talk to manager for past five weeks but never had received a call from any of the manager West more than nine hours on the phone over 4 session.”

Helpful Report

Posted 4 years ago

“Disgraceful business practices, not complying with their contracts or trying to correct matters.”

Helpful Report

Posted 4 years ago

“Sad to think but at one time I have had multiple phone accounts with talktalk which I used in all my rental properties, I am presently down to my last account which is at my home, which expires this Aug 5th 2020 when I will be running for the door. Boy this Company that started out so well has progressively gone downhill fast in the last 5yrs, I remember when it used to offer a 24hr 7/7 Service, they have sinced dropped that ball and I remember when they used to answer via a GB Call Centre' then they decided to rent a voice from Asia. Walk away, there are lots of providers all baying for your Business. Why am I convinced this Review is worth only 1 star, well for months I have put up with either no internet or a 3Mb download speed with more drop outs than you could count, they would do better with 2 tin cans and some string, time for change. Mr Spence Eng”

Helpful Report

Posted 4 years ago

“Cea mai slaba companie,cand ai nevoie nu exista internet si nu este acoperire nici macar in 10m patrati”

Helpful Report

Posted 4 years ago

“These people are unbelievably incompetent and arrogant. After we cancelled our contract with them, within the cooling-off period, they put a "cease" on the line they hadn't even connected to us for the next three weeks, preventing our new provider from taking it over. They refused to remove this and when I complained they told me to contact our previous provider, which we do not have as we just moved into this flat. I am disgusted with the appalling level of service provided by this company and wouldn't recommend them to anyone, even if they paid me. it looks like I am going to have to pay to have a new line installed and then make a claim against them for their unreasonable behaviour through CISAS. They are a nightmare.”

Helpful Report

Posted 4 years ago

“Talk Talk was supposed to take over our line on the 6th of July. It went horribly wrong from the start. An engineer came and set up the router but our phone line isn't working. So, basically, we have been without a working phone line since Monday. We are a Pharmacy business and it's important that our Patients and Doctors should be able to get in touch with us. But in spite of repeated calls to their call centre, we are getting only empty promises and no solution. It's Thursday evening now.”

Helpful Report

Posted 4 years ago

“Have been a talktalk customer for over 10 years. Have been happy with the m being our ISP but just got to watch them raising bills when contract is over. This time they nearly doubled in price to over £50 a month so I want to change to sky for half they price. Talktalk won't let you go very easily. Wasted 5hrs trying to change but TT won't help. Long queues to talk to someone. Sky really helpful but TT not letting me become a sky customer. Don't let TT get the hooks into you.”

Helpful Report

Posted 4 years ago

“It is nothing but a scam company. Lowest of the low Terrible service and really low quality. They are trying to fix my new connection/new contract for 3 weeks and it was suppose to go live on the 01/07/20 and after 7 days when it’s not fixed, every time you call the helpline or customer service, they cut your call down. There’s no help from them, and TalkTalk doing everything they possibly can to avoid the call or to fix their problem. Feels just like scam.”

Helpful Report

Posted 4 years ago

“they are lucky to get 1 star - couldn't leave this blank! so: wanted cheaper provider and set up with Talk Talk at the beginning of May for 'go ive date of 23.05.20. Engineer did not turn up and following what seemed like endless calls to call centre that could not give any explanation and constantly dropping my calls because of this, I spoke to someone who advised it was because the fibre optic was not actually available in my area. it was agreed that I would settle for the faster fibre and was advised the new router would be sent in the post for new live date of 23 June ... this did not happen either!! (I even got advised on line by a TalkTalk advisor that they had no info on my account and that I was not the only customer to be making this kind of complaint!) - another round of emails and calls ended yesterday (02.07.20) advising this was because there are limited slots for fast fibre and none were available for me. I raised a complaint and did get an apology from the manager who called me who also advised lessons would be learned (ie that customers should be informed at the outset if there is not a service to deliver - they should not ignore customers chasing up a failed set up because they are (I think) hanging on to them waiting for a 'slot' to become available. I asked constantly to be advised so that I knew what to do going forward. My previous provider was notified and as a result was charging premium price for broadband service and tv part of package dropped, while waiting for TalkTalk to take it over). I purchased a Echo Dot as part of the package deal was 1 year free Amazon Prime and a tv pause/record box in anticipation of starting new account with TalkTalk. It has been x2 months of frustrated inconvenience and a costly one at that. I now have the aggravation of starting all over again ... or go back to my current provider to try to make a deal and get my package deal back at a better price and better speed for the wifi (as previously was). I WOULD DEFINITELY NOT RECOMMEND TALKTALK TO ANYONE CONSIDERING CUTTING COSTS ON THEIR BROADBAND SERVICE ... THEY HAVE MUCH TO LEARN ABOUT CUSTOMER CARE AND PROVIDING A PROFESSIONAL, QUALITY SERVICE.”

Helpful Report

Posted 4 years ago

“I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. To add insult I have just been cut off from speaking to the team who I was passed to, to offer me compenstation.”

Helpful Report

Posted 4 years ago

“A V O I D - A V O I D - A V O I D at all cost avoid to contract TalkTalk > > > Absolutely impossible to solve a problem with TalkTalk, they are not listening to a loyal customer for 11 years, they have admitted their mistakeS after talking to various agents in 4 different countries and even after I have reached the CEO's Office but still not getting the answers or wave the charges I was promised or anywhere what I'm looking for. My bill was doubled in 2018 because of my contract has expired with no warning from TalkTalk that, I have to renew the contract with a new tariff rather than warning us, they have doubled the amount they charging us. After several phone calls in March 2020 to finally we have had someone (very professional and helpful) listening to our complaints, but we were not happy with the outcome from the final conversation we had, the agent has agreed that, we should get further in our complaint, and advised that her supervisor will get in touch with us within 3 working days. We have heard nothing for a few days, then we have tried to call TalkTalk several times but the Covid19 shut down any kind of communication as were no one on the other end even to answer the calls. We have received a letter at the 1st June, that I need to get in touch with TalkTalk otherwise they will consider the complaint closed, they have provided us with a phone number for the complaint's and we have made several attempts to get an answer from someone at the complaint department, finally we had to call someone from the customer service in India and they have provided us with the CEO office's phone number... Still after suffering to get through, they have assigned someone to our case, then they have advised us that person on annual leave but they didn't relies at the time, then they have called us back to say that, hey need to look at the complaint and detailed notes, then they have decided to cancel what they have promised us in March... If I could give them zero I would, avoid like the plague. they make it as hard as possible to cancel your agreement, can never get hold of them, but they soon get hold of you when they want some money, cancelled my agreement in January, and they are still sending double monthly bills in June. Angry does not come close to it. Very sad, frustrated and unhappy customer.”

Helpful Report

Posted 4 years ago

“Have been with TalkTalk many years despite constant issues which I have (stupidly) put up with. My loyalty has not been rewarded however and I have recently realised I have been paying nearly twice as much as the advertised price for the same package. Not only that, but the internet has been intermittent for days so I am now essentially paying £40 per month for 0mbps increasing to old broadband speed at best. Switching ASAP - should have done it years ago. Please reconsider if thinking about switching to TalkTalk - no ISP is perfect but TalkTalk are one of the worst”

Helpful Report

Posted 4 years ago

“I changed ISP provider to Virgin Media on 16-01-2020 but I was told I had to have a new number. I therefore phoned TalkTalk and was subsequently told by their operator that this was due to Virgin media failing to cancel my account with them despite being unable to use it because of the change in number and change of router. I tried unsuccessfully to cancel my TalkTalk account. I continued receiving bills, so again I phoned and cancelled and asked for email confirmation. Neither happened but I did receive a verbal apology for the first (or second) cancellation not going through. I have emailed once, used their chat line and written twice but still getting monthly bills with additions for non-payment. I might be tempted to pay for six months non-use if only they would stop the contract.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,509 reviews