The Smartshop Reviews

3.3 Rating 98 Reviews

55 %

of reviewers recommend The Smartshop

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on the 12th of October (39 days ago) and its still not arrived. After enquiring I have been notified that its out of stock but that's pretty poor availability in my opinion and surely the website should tell you the lead time \ availability.”

Helpful Report

Posted 9 years ago

Hi Robert - Many thanks for your comments. Apologies you have had to wait for an item to return to stock. The Smartshop don't handle the distribution or production of LightwaveRF goods so are dependant on the UK distributer having stock. The website runs a 24 hour stock system currently and we hope to have a better supply moving forward. Apologies again. Smartshop Team

Posted 9 years ago

“An initial move into automation I find the smartshop very accommodating in terms of products and price. Their mailing is first class with trackable delivery. I had misfortune to order wrong product item but they immediately agreed to replace the said item. I have since bought more items and now The Smartshop is my preferred supplier of Lightwaverf products”

Helpful Report

Posted 9 years ago

HI Peter - Thanks so much for your lovely comments! We will pass these forward to the team. We are pleased to have you as a loyal customer and look forward to hearing from you again. All the best, Smartshop Team.

Posted 9 years ago

“Excellent service. Sent me put a spare cover plate which they had in the office for the price of shipping. It wouldnt be a big trouble to them, but it's amazing that most retailers wouldn't have bothered going to this hassle. Would highly recommend.”

Helpful Report

Posted 9 years ago

HI Keiron - Many thanks for your kind words. We are pleased the team could help you out with a faceplate. We will pass your comments on to the team. If you need anything else please do no hesitate to get in touch. Thanks again. Smartshop Team

Posted 9 years ago

“Very helpful staff”

Helpful Report

Posted 9 years ago

Good afternoon Mr Khokher - Many thanks for your comment. We will ensure this is passed onto the team. Many thanks, Smartshop

Posted 9 years ago

“I have never seen customer service on such a low level. Two orders i placed and i have to chase both for delivery. No e-mail confirmations. Called shop three times yesterday to see where my next day delivery was and despite promises, no returned call with answers. Trade with these people at your own risk. customer care is low on their list of priorities. I still do not have answers or my products ! Andrew”

Helpful Report

Posted 9 years ago

Good morning Andrew - Many thanks for getting in touch. We are sorry to hear you have had such a negative experience when purchasing from us. The team have been in undated with enquiries and are doing there upmost to get back to all customers. We have checked your order details and both parcels have been dispatched, The team have advised that your parcel is to be delivered today between 10:24 and 11:24 today. . You will be refunded for selecting a next day service as this was not met. Again, our sincere apologies you have received such a negative experience. The Smartshop

Posted 9 years ago

“Still awaiting information confirming that my order has been shipped , notice that my credit card has been debited but don't know when my goods will arrive. Also raised a query regarding one of the Lightwave products but no reply yet. To make things worse I was in Maplin yesterday and all of the items on my order were there for buying albeit at around 15% more.”

Helpful Report

Posted 9 years ago

Good afternoon Arthur - Many thanks for your comments. Your order has been dispatched with DPD and is being delivered to yourself tomorrow. DPD will keep you updated on the progress of your order. We will advise the team you have a query and have them contact you this afternoon. We look forward to hearing from you again soon. Thanks, Smartshop team.

Posted 9 years ago

“Contacted customer service before placing an order for LightwaveRF products as I was unsure about certain aspects. Very fast and professional reply giving all the information I needed and links to get more information on the products. The way customer service should be. Very impressed and will order again :)”

Helpful Report

Posted 9 years ago

Good afternoon Paul - Many thanks for your kind comments. We will be sure to pass them on to the team! We look forward to hearing from you soon. Thanks again, Smartshop Team

Posted 9 years ago

“Great website and the ordering process was fine, but nearly a month later I've yet to receive the goods I've ordered or any dispatch information. As mentioned by another reviewer, you can try calling them to chase but you only get through to a receptionist who tells you that someone will call you back. I've called about 4 times and have yet to receive a call back. I've also tried emailing them and using the online contact form. I did manage to get a reply via their Facebook page, but just get excuses blaming the DPD courier and have still to receive a tracking reference. Really wish I had ordered from elsewhere.”

Helpful Report

Posted 9 years ago

“I placed an order online a week ago. I received the order confirmation by email quite promptly but am still waiting for an indication of when the parts will be despatched / delivered. I have tried numerous times to speak to someone and emailed but cannot get through by any means.”

Helpful Report

Posted 9 years ago

Good morning David - Many thanks for leaving your comments. The team have been inundated with enquiries and delivers over the past two weeks so apologies if you have had difficulties getting through. Your order has been dispatched and has been signed for - please can you confirm this? Many thanks, Customer Support

Posted 9 years ago

“These people have a receptionist who means well but she either doesn't pass messages on or the smartshop team couldn't be bothered. I am still waiting for a technical call to be returned from over a month ago. The receptionist assures me that she has passed the message on... I have ordered goods that have not arrived and e-mails have gone unanswered and phone calls not returned. Three calls on Friday, three on the Monday and five follow up calls today. The calls today may seem a little excessive but if i leave it to them, nothing happens, so it is now a case of calling every few hours. I am statring to get the impression that this is a one man band operating from their bedroom who have employed an answering service who is apologetic but just gives you the same old speil rather than doing anything about it. I won't be rude to her, as it is not her fault but when you have an issue to resolve and somebody just quotes you the company rhetoric chapter and verse, it makes things far worse. When this company works, you cannot fault it. Goods arrive quickly. But heaven help you if you need to contact them when there are problems. Avoid at all costs.”

Helpful Report

Posted 9 years ago

HI Shaun - Many thanks for leaving your comments. Apologies you have had such an experience from purchasing with ourselves. When the sales team are otherwise engaged on the telephone customer are forwarded to a handling service. The team over the past couple of weeks have had large containers of goods with many back orders to fulfil and have been working around the clock to ensure customer orders are complete, so apologies for the recent lack of communication with yourself. The technical team is direct at LightwaveRF and you can reach them on 0121 250 3624. We will check with the team on the status of your order and advise on delivery details. Again apologies for the experience you have received to date. The team will be in touch today to confirm these details for you. Many thanks

Posted 9 years ago

“Always have everything in stock I need and always very quick with dispatch. Also very helpful technical team”

Helpful Report

Posted 9 years ago

Good morning Daniel - Many thanks for your positive feedback! We will pass your comments onto the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 9 years ago

“Excellent site, fast delivery and good prices too.”

Helpful Report

Posted 9 years ago

Good morning Iain - Many thanks for your great feedback! We will pass your comments onto the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 9 years ago

“Placed the order via the website and everything went very smoothly. Received confirmation straight away and then emailed when goods where being despatched Would recommend them for great service and value”

Helpful Report

Posted 9 years ago

Good morning Brian, Many thanks for your positive comments. We will pass these forward to the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 9 years ago

“Great website to order Lightwave RF products. Do note that the billing address that you are asked to enter will be the shipping address too. If you have a different shipping address, do email the customer care quickly and the friendly staff will amend it for you.”

Helpful Report

Posted 9 years ago

Good morning Jonathan - Many thanks for your positive feedback! We will pass your comments on to the team. We look forward to hearing from you soon.

Posted 9 years ago

“Excellent service, always have everything in stock and dispatched quickly and with a good courier company. Helpful and polite customer service. Never had to use tech help but i am sure if they are as good as the rest of the company then problems would be resolved quickly and efficiently. I have already recommended to several friends”

Helpful Report

Posted 9 years ago

HI Mike - Many thanks for your great feedback. We are pleased you are happy with the service the team has provided. We look forward to hearing from you soon.

Posted 9 years ago

“Delivered within 2 working days as expected. Excellent communication about my order's progress by email, phone message, and text.”

Helpful Report

Posted 9 years ago

Hi Chris - Many thanks for your feedback. We are pleased you received your items and you are happy with the communication from the team!

Posted 9 years ago

“Friendly service. When I called to follow up on an outstanding order my concerns were dealt with immediately. Returns also very well serviced. Will definitely use company again should I require additional products”

Helpful Report

Posted 9 years ago

Hi Craig - Many thanks for your review, it's a great boost for our team to receive such positive feedback. Thanks again!

Posted 9 years ago

“Firstly received a double dimmer that had already been fitted as cable was still inserted into switch and paint around edge. Secondly spoke to a person next morning who said that shouldn't of happened but they were the last two in stock and more would be in the next day (Friday) and she would make a note on my account for somebody to ring on the Friday to let me no what was happening , as the job was due to be finished on the Thursday. Friday arrived and no call, by this time customer is blowing a gasket which is heading my way!!! Still no call ! I took it on my self to recall, speaking to a different person from the day before who said she could not help me as "she didn't deal with that but should would get some body to call me when someone was free." 6hrs later and not even a message never mind a call. So were does that leave me, not in a very good place with a customer who is not very impressed as to when she is to expect a new switch and me having to chase up a switch that should of been new when delivered and still non the wiser as to what is happening. Let's not get started on the time and money that I have lost. A very unhappy disgruntled customer :((”

Helpful Report

Posted 9 years ago

Hi Richie, Thanks for your feedback. We are very sorry for the experience you have had and assure you that this is a one off. An error has unfortunately been made by one of the team where a product that had been returned by a customer has been sent out with your order in error. We understand the inconvenience this has caused and can only apologise and offer a full refund of the price of the product as a gesture of goodwill. The replacement item is being sent out today on a next day delivery to arrive with you tomorrow. We hope this is ok and can assure you this won't happen again. Regards, Smartshop Customer Care Team

Posted 9 years ago

The Smartshop is rated 3.3 based on 98 reviews