Team Knowhow Reviews

Name: Team Knowhow
Rating: 1.29

1.3 Rating 197 Reviews

7 %

of reviewers recommend Team Knowhow

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Metrics

1.3

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Anonymous

Team Knowhow 1 star review on 19th July 2021

Paul Appleby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling treatment from Knowhow. Like so many have already suggested a 0 review would be too much for this company. A family members washing machine broke before Christmas. To date she still has no machine and still being fobbed off and lied to. Called several times for updates; each outcome different, though all been escalated to urgent and something done within 72 hours. Several managers to call within 72 hours. Surprise surprise no call received. We're constantly chasing them for a result. Only consistent action from this company is the engineer coming out. First time was told got the part in stock. Second visit 2 weeks later, haven't got the part and cannot fix. Another chase up call was made and was told a voucher for another machine was sent via email. Surprise surprise no voucher received. Another telephone call was made to clarify how much the voucher was worth and the agent knew nothing about it. This company tell you what you want to hear with no intention at all of doing anything about it. They want your care plan money each month and just hope if there are problems just make it difficult for you so you give up in the end. They are not fit for purpose and sure trading standards will be interested in their consistent negative unhelpful approach to their loyal customers.7”

Helpful Report

Posted 11 months ago

“It’s terrible service. I called for washing machine repair but they told me call to manufacture to help. Why I paid for them then have to call for manufacture”

Helpful Report

Posted 11 months ago

“Disgusting company , booked cooker repair on 20.11.23 didn’t fix it another appointment booked on 5.12.23 , ,not working after fitting element , then sparks from cooker now not working at all , engineer requested write off , declined ,so I have no way of cooking , appointment 12.12.23 , cancelled on day as sent for write off , text this afternoon to say can I call , declined again so had to book another appointment but Friday 15.12.23 soonest, why cancel the appointment I had for today , maybe look into care plans and taking money for them and how they work , because what I pay for is absolutely ridiculous , no customer service , everyone gives different accounts of what terms are ,”

Helpful Report

Posted 11 months ago

“Absolutely shocking customer service, whoever trains them call center staff needs sacking along with 90% off the staff. I've never ever spoken to so many incompetent people one 1 phone call, was passed around to different departments to no avail or answers, 9 days later still no washing machine, it's been written off and been declined and another engineer has to come and look at AGAIN which means waiting another 5 days. I've been assured i will get a call tomorrow clarifying wether they will replace my machine but reading the reviews on here have made me realise my problem is only going to get worse 😫 I'll update my outcome but I've got no confidence getting the call let alone replacing the washing machine”

Helpful Report

Posted 1 year ago

“I would give 0’stars if I could , sick of calling them for a refund /replacement each staff member gives conflicting info. The said item was bought in Dec 2022, replaced in July 2023 as faulty. Faulty again so wanted refund. The latest one said will refund once received, then get an email stating need more info. ANNOYED isn’t the word.”

Helpful Report

Posted 1 year ago

“Lucky to get one star. Had an issue with a laptop not turning on been in for repair over 5 times for same issue. Comes back saying all repaired but after a while same issue is back.staff in store have advised to go on social media as even they have said product should be written off as there not fixing the issue”

Helpful Report

Posted 1 year ago

“Awful call centre staff. Awful service. Caused so much stress to my mum after 2 days she had a heart attack from stress. Hours on phone and your complaints favourite line was its in the terms and conditions. Incompetent lazy ignorant engineer. Shameful.”

Helpful Report

Posted 1 year ago

“Do t ever take out a care plan for a washing machine. Been paying monthly for 10 years . Washing machine broke down. Engineer came said bearings were gone. Had to order loads of parts. Parts out of stock. They didn’t repair within 7 days so I asked for right off. Got an e card voucher but only for half of what was paid in. So be warned you’re better off paying for a new machine. I’m £300 out of pocket paying for their plan. Never again.😡”

Helpful Report

Posted 1 year ago

“Useless! You've more chance of contacting an alien intelligence on Mars than this lot! I requested a valet visit under an existing Care & Repair agreement some time ago - no response. Tried calling - no chance of making contact with a HUMAN to find out what's happening.”

Helpful Report

Posted 1 year ago

“TV broke, rang Curry’s, appointment for collection given, txt message giving time slot, nobody arrived! Rang again new appointment given for 4 days later, txt message giving time slot, nobody arrived! Went to local Curry’s to be told there is nothing they can do. Rang again new day and new time slot - still waiting. I would have been better not taking out the cover and paying a local tv engineer to repair the tv.”

Helpful Report

Posted 1 year ago

“I paid know how my care and repair plan money in July and unfortunately had to cancel it as we are having financial difficulties at the moment and are pensioners . I’ve spoke to so my people I keep getting promised a cheque back but one hasn’t arrived it’s now September. They want me to to ring an unknown number and give my bank details to get my money back which I’m reluctant to do as I don’t trust anything they say now all I want is my cheque which I’ve been promised on numerous occasions I would not trust these people ever again I’ve been a good loyal customer for 8 years and this is how you get treated disgusting .”

Helpful Report

Posted 1 year ago

“I have freezer sins 2009, £5 a month (14Y). My freezer stop working and I call they tell me I should wait 2 weeks to come Engineer. On Summer 30C, I have small children, I am stack, I cant go pay new one, IS A BAD”

Helpful Report

Posted 1 year ago

“Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!”

Helpful Report

Posted 1 year ago

“Very Poor Disappointing Service. Complaint will be raised to Customer Dispute Resolution Ltd. Paying for Curry’s Care Plan for several appliances was a great mistake, as when I needed them to fix my washing machine, their response was appalling. When I tried to call their customer service by phone, I had to wait for ages & they kept passing me around without offering any real assistance. When I emailed them to make a complaint, the case handler was arrogant, inefficient, laking care & consideration, didn’t even bother to address the points I was raising. Their engineer made excuses for not attending for the repair appointment & when I was forced to get my appliance fixed by somebody else, they refused to reimburse me. As they didn’t make any effort to address the issue, I’m going to raise my Complaint to CDRL ( Customer Dispute Resolution Ltd).”

Helpful Report

Posted 1 year ago

“Terrible customer service. Had a broken screen on a very expensive HP Envy. Prior to this all was working fine however I was called up to inform me that a the motherboard had to be replaced due to the camera not working. Pushed back as I didn't want to pay the £400 on top of £280( screen repair) and when I picked up the laptop, the camera and everything else was working as perfectly as I had handed it in. This let me to conclude that they simply wanted to squeeze extra money from for something that was not needed. All interactions whether its on the phone in their repair store or in store (lower sydnham) was frustrating with people that clearly hated their jobs and wanted to do the bare minimum and didn't explain anything to me. Bottom line. Terrible service and beware of them trying to get more money out you. Be sure to know what is and isn't working prior to handing in your item.”

Helpful Report

Posted 1 year ago

“Currys contracted with me (under a Care & Repair Agreement) to either repair or exchange my new cooker within seven calender days of the visit of the engineer in the event that it was condemned. From the time of the claim I faced a orchestrated wall of obstruction which involved being unable to contact Currys by telephone but being forced by technical communication which in itself was 'testing' towards the manufacturer. This was a clear breach of legal protocol as consumer protection legislation makes it quite clear that the retailer is responsible. Five visits to the Blackpool Store to lodge my claim fared no better despite the fact that I warned the store manager that Currys were in breach of contract. Each time he pleaded that he was unable to exchange the product because ''he needed an uplift number from the manufacturer and was having difficulty getting one'' I asked him to show me where in the contract this exemption/qualification appeared. He was unable to do so. I do not intend to bore the reader with too much technical detail but suffic- ient to say that over three weeks later I was still without a cooker!!! - Finally after much hassle and stress I negotiated a settlement directly with the manufacturer which of course is exactly what I paid good money to avoid by purchasing Currys in house policy!! - Research has shown that this problem is endemic within the Curry organisation and in fact is so serious that it has been highlighted by the Watchdog Programme on the BBC.!!! - I am personally so angry that Currys continue at this moment in time to sell a product (S&R Policy) to customers that include the old and the vulnerable which they know is subject to an undisclosed qualification which seriously undermines their ability to honour the 7day promise of exchange. I will now commence to do everything in my power to bring the matter to the attention of the authorities and the media. BE WARNED- BELIEVE NOTHING-CHECK EVERYTHING when dealing with Currys”

Helpful Report

Posted 2 years ago

“I have bought a care and repair plan for my wash and dry. The machine has stopped working and I have called Currys team 4 times. They all said an engineer is booked and will call me to arrange the exact day and time. The last one said is booked and someone will call me by Friday. that is 5 working days for someone to call me, and when the actual engineer will come, that's a question??? I am disappointed by this company and never again I will buy this care and repair plan. They talk so nicely to sell it but are so disorganized when it comes to doing the job.”

Helpful Report

Posted 2 years ago

“Failed to repair a washing machine in 3 visits,its still broken but they won't honour the 7 day replacement guarantee or the three repair guarantee. Tried to speak with a manager but to be fair it's easier to get an audience with the Pope. Disgusting service.”

Helpful Report

Posted 2 years ago

“I had a tv repair and it can back with the back not sealed proper and there tell me i might off done it, so iv got to pay £95 for them to have a look before they can fix it and they will charge more because my care and repair plan has finished even though my tv came back like this and they said I checked it when it was returned and I didn’t because it was wrapped up”

Helpful Report

Posted 2 years ago

“I took my HP laptop to PC World in Hove to get it checked and repaired under their Care and Repair policy I had purchased. The poor young man, who was working in his own, looked exacerbated coping with the long queue of customers and massive amount of work that was piling up to be done. He apologised for the long queue and that he could not check my computer whilst I waited. He advised I come back in three days. I asked him how he copes with such a high workload and high level of work related pressure. He just replied “it’s a job”! 😱😢🤢”

Helpful Report

Posted 2 years ago

Team Knowhow is rated 1.3 based on 197 reviews