Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only shopped with TB online on a couple of occasions and am disappointed with the service. It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. I've asked to cancel the order but they've advised it has been dispatched but they cannot advise when it will actually arrive. After reading other reviews this isn't an isolated incident either so will definitely not be ordering from again, which is a shame because the clothes are lovely - a shame about the service.”

Helpful Report

Posted 2 years ago

“Ordered a wallet in black but they sent it in the wrong colour. Returned it and requested they send the correct one in black. Received the item the next day but again in the wrong colour! Such poor service!!!!! Never ordering from the again. Waiting for a refund now and to be compensated for all the time I’ve wasted with trying to speak to someone to sort it out!”

Helpful Report

Posted 2 years ago

“I bought a top from the Manchester store to try on with a skirt at home. I noticed it had some make up on the collar but thought I could wash it. It didn't go with the skirt so I went to take it back. I pointed out the makeup stain to the assistant but she Inferred I had done that and that the top smelt of perfume. The top didn't smell of perfume and I had never worn the top which is what she was trying to infer. I know the company is in dire straits financially but I will never shop there again now. There customer service was shocking and I have never had this happen to me before. I dont know whether they get a lot of people wearing their clothes and then taking them back but I would never do that and feel totally upset and angry that they were able to accuse me of doing something I hadn't”

Helpful Report

Posted 2 years ago

“I placed an order for two car coat jackets in a size 6.I Received the jackets and found out they were way over sized so I returned both jackets for a size 5. They exchanged one jacket in a size 5. So I emailed them several times and even called them to ask for the second jacket. I have been arguing with them for months why they haven’t exchanged or refunded me for the other jacket? They kept returning my emails with some stupid automated system saying please show proof etc. I have shown them my complete order with invoice number and all and they keep giving me the run around saying I only returned one jacket. This makes me so angry how they can be so I unorganized and tell me I didn’t exchanged the other jacket and play dumb. I have sent proof of the total transaction and images and they continue to play dumb. Now I absolutely had it with this company and will file fraud against them for stealing my money of $800 for a jacket I never received back. Shame on you Ted Baker for having the worst customer service and not caring for your customers. Never order from this company!!!”

Helpful Report

Posted 3 years ago

“I ordered 2 dressing gowns (same style different sizes) - when they arrived they had sent me the incorrect items! Items did not match the picture from the website…picture showed long dressing gown, the short version arrived. Item was returned on 17th January. I emailed to advise and I received an email to say they would inspect the flaw and only if they deemed the item to be faulty would they send a refund! It was clear they hadn’t read my email - I replied to say the items weren’t flawed they’d sent me the wrong items. After many emails to customer service (they take many days to get back to you!) I received an automated email saying credit was being processed - when I checked my PayPal account they hadn’t credited my P&P cost. I went back on to customer services and asked why I should be out of pocket for them sending me the wrong items. I have since received credit for P&P charge but the cost of the incorrect dressing gowns is still showing as pending in PayPal and not actually hit my account yet (20 days after they received item back!). I am £98 out of pocket! Ted Baker you should be ashamed of yourself; I receive far superior customer service from perceived lower end brands! I’m afraid your mantra should be changed to ‘a very ordinary designer!’”

Helpful Report

Posted 3 years ago

“I bought a dress from Ted Baker to wear for my brother's wedding, it looked beautiful online and when it arrived. After one wear the dress marked and stained, it was even marked by a water spill! The material was like tissue paper, it was so porous it picked up everything. I returned the dress with the details and the quality department deemed the dress was fine despite it being unwearable. A very expensive mistake I won't make again. The customer service was terrible, despite numerous calls and emails they didn't even attempt to put the matter right. Not the experience you expect from a quality brand, very disappointing. The dress is now heavily discounted on the site so I can't be the only one having problems.”

Helpful Report

Posted 3 years ago

“TERRIBLE customer service. I bought a purse, handle broke after less than 2 weeks. Emailed Ted baker customer service to ask about warranty, exchange or refund. Was told to send purse back and sent a returns portal to use. Did exactly what they asked... sent bag back. Over a month later I cannot get a hold of anyone at Ted Baker... I have emailed many times. VERY Frustrated to be out $300 and sent the broken bag back and still haven't been give a refund.”

Helpful Report

Posted 3 years ago

“On December 17 I purchased a backpack online that cost me 59€. Before I proceeded with my order though, I checked whether there would be any import duty charges for me as I don't live in the UK. On the website it's clearly mentioned that they take care of that and there are no hidden costs! Yet, when the item reached my country and I went to the post to pick it up I was informed that I had to settle the import duty costs! It was around 24€, not much. But the fact that they claim transparency and finally end up misleading their customers is disappointing and frustrating. And of course their client service is non-existent. Never buying Ted Baker again.”

Helpful Report

Posted 3 years ago

“Ordered a jacket on Cyber monday. A month later order was cancelled because item was "out of stock". Looked on the website and It was available just for $100 more.”

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Posted 3 years ago

“I was sold a used or 2nd hand shoe by Ted Baker. It is appalling the way they sent me the shoes. The shoe in itself has a great look to it, however it just does not fit right. I was offered an embarrassing 10% discount for the troubles.”

Ted Baker 1 star review on 17th January 2022

Helpful Report

Posted 3 years ago

“Stay away from these company. They take your money and you don’t hear from them. Bought an item 5 weeks ago. They said the item was shipped but it was not. UPS tracking # they forwarded shows item yet to ship. Not answering my calls. Ordered another pair of slippers on Xmas day for guests. Got an email order has shipped. Yet to receive them. Stay Away from Ted Baker. Crooks”

Helpful Report

Posted 3 years ago

“waiting around week to hear from Ted baker, but still nothing. I had ordered before Christmas, they posted by Hermes and I never received. now I'm asking refund, but they not answering”

Helpful Report

Posted 3 years ago

“Very unreliable customer service. I carried out an online order 23 December. On the 27 I contacted online chat and I asked for the annulment because Friday, I left the city (London) for my permanent address in Greece. The employee told me to wait 24 to 48 hours because is possible to see an process an to receive my order soon. I saw no evolution on the order and after many hours waiting on a call I was able to communicate by phone. The employee asserted me that she canceled my order and that payment is Pending and will be canceled so that I get my money back in 8 days. On the same day I went to a store and I made my purchase. The next they charged me for the online order and I saw the status completed. Since then I can not reach them again, they have turned off the call center and online chat. Very bad experience.”

Helpful Report

Posted 3 years ago

“Ordered a candle original price £28, it was on sale for £16 plus delivery. When it came it had tester stickers all over it. No way are tester candles £28. Emailed customer services after 5 days no reply. Again at 7 days no reply. Its now 2 months.”

Helpful Report

Posted 3 years ago

“Dreadful customer service, order on line 4 days before Christmas paid for next day delivery, nothing indicating a cut off delivery date. Email received stating next day deliver, nothing arrived the next day following day I called and was advised I had missed the cut off point. Advises the above, and requested for the item to be cancelled really unhelpful person Chris, said he would call if cannot be cancelled. No call or email received, 3 days later the item arrived and I wasn't home left near the bin got home nothing there, tried calling no answer, appalling customer care!!!!!!”

Ted Baker 1 star review on 30th December 2021

Helpful Report

Posted 3 years ago

“ordered an item a week ago, no shipping no answer to emails.”

Helpful Report

Posted 3 years ago

“The worst kind of online shopping experience so far. I order a jacket, It was a size too small I requested and sent the original purchase back, which was received at their facility on 30/11/21. I have received NO communication regarding my return or my order since then, despite countless calls and emails to customer service. It has now been 21 days since my original purchase and 15 days since they received my return. Horrible customer service and returns.”

Helpful Report

Posted 3 years ago

“Ordered 3 items from Ted Baker website, after a week 2 items arrived! their online chat is unavailable, tried calling customer service but no advisor available on the phone and robot advised to email. after a week I got an email saying I got to sign a 'denial of receipt' form so they could hand it to the delivery company. My package wasn't opened or tampered so why would I blame a Hermes driver for missing item. So now I got the option of losing £50 or blaming a delivery driver of stealing!”

Helpful Report

Posted 3 years ago

“Very bad communicatie. They dont pick up the phone, they dont answere mails. This is my last of othter, never again!”

Helpful Report

Posted 3 years ago

“Terrible customer service. No communication about your product after payment. Extortion on express post but item does not arrive after two weeks and no tracking number or reply from staff. You lost a great customer TB!”

Helpful Report

Posted 3 years ago

Ted Baker is rated 1.7 based on 277 reviews