Ted Baker Reviews

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Ted Baker take to deliver?

Helpful Report

(4 months ago)

Ted Baker normally delivers within 5 Days.

Helpful Report

(4 months ago)

30.77%

Industry Average

“ Absolutely Shocking service! Paid extra for next day delivery as it was a gift. Parcel still hadnt turned up 6 days later. So looked to return the item and they want to charge me £3 to return it! After I've already paid £5 for next day delivery! ”

- Michael Pywell

“ I bought a gift set online and was told it would be dispatched within 3-5 days as per standard delivery. ”

- Demilade

“ It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. ”

- Amanda

Ted Baker Reviews

Delivery - Slow