Ted Baker Reviews

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

Questions

Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How quickly does Ted Baker resolve customer queries?

Helpful Report

(4 months ago)

Greater than 59% of reviewers feedback is Ted Baker takes over a week to resolve customer queries.

Helpful Report

(4 months ago)

68.85%

Industry Average

“ Have purchesed a few items from ted and they are fab and really good quality my little black dress so versatile and my lime green dress i wor to a wedding excelent service thank you ted ”

- Mary o keeffe

“ Great service and attention to detail ”

- Paul Elston

“ Shopped online at Ted Baker for Christmas presents,fantastic free delivery,received next day, could not fault their service ”

- Lynne John

Ted Baker Reviews

Customer Service - Average