“Terrible service, I placed two orders for delivery to my French aunts for their Christmas tables - they have got nothing! The first delivery was not made, the delivery service stated that the receiver had been contacted by phone and had agreed to travel to a pick-up point. Absolute rubbish, no attempt was made to delivery the flowers and as my aunt is unable to leave her house there is no way she would agree to travel to collect her flowers. She has also verified no missed calls. - Failure 1
Next, another order, another failure. When I chased up why the delivery had not been made on 23rd. I was told that the order had been correctly placed but that the florist had not "seen" the order. Instead of immediately getting the flowers on their way I was asked if I wanted a refund!! When I replied that I still wanted the flowers delivered I got a reply telling me that I was getting a refund!
I am furious, both flowers and delivery are not cheap, plenty of notice was given, and the reaction from customer service was hopeless - instead of rushing some flowers to my relatives as soon as they possibly could they just refunded my money and walked away.
Two Christmas tables bare thanks to Euroflorist and no chance of my being able to rectify the situation.
Words fail me......”
“The worst service ever. Please don't use this company if you want to make a good impression to someone or if you want to have your flowers delivered fresh and on time.
I placed the order on Friday the 16th for delivery on the 20th on my mother in law's birthday.
The flowers are still undelivered and today is 21st.
I called the delivery company asking why it has been delayed for 24 hours they said the flowers were sent late from Euroflorist and advised me to go pick them up from their Depo. Well I'm in England and they are in France?!?!?!
Today I called Euroflorist and they said that the flowers were sent to delivery Company on time and they will be delivered today, no apologies no other explanation, no nothing.
Well her birthday was yesterday not today so I had to apologize to her about not sending nothing for her birthday.
Of course the flowers are not fresh anymore and who knows what she'll get today?!?!!? Probably more apologies from me.
Awful service, terrible experience...not doing it again with them.
Update:
It hasn't been delivered on the 21st either and we had no message, email or anything to let us know it won't be delivered today.
Such a bad experience, the worst service ever...
PS: I tried to talk to a manager but I 've been denied that. They refunded me with no compensation, appologies or anything for the hustle and disappointment caused by them.
Date of experience: 21 December 2022”
“I highly don't recommend using this service. I ordered a flower delivery for a gift on birthday my girlfriend. I ordered five days before delivery and on that day nobody calls her and the next day too. Now 3 days past and nobody has had contact with her. Support doesn't help. They allege the florist tried to contact the recipient, but it's a pure lie. When I said about this nobody answered me. So I opened a dispute on PayPal and I hope the company will be held accountable for its actions.”
“This is ridiculous
Bought for my sister.
Delivered a day late. And a really shameful attempt for a bouquet that I did not order.
Coroner treatments answer there is no guarantee that they will look like the picture.
Than I can better not use them anymore.
I trying to get the name of the store. Would like to speak to that owner.
Never again.”
“Flowers were never delivered. I received an explanation that they were not accepted by the recipient which is false and therefore consider as delivered.Will never order from them again .”
“Don't even deserve 1 star! I ordered a bouquet on the morning of Sunday 15th May to be delivered the same day. Paid over the odds for same-day delivery but it was required. My Uncle is still waiting, 5 days later, for his birthday bouquet to be delivered! I've emailed them regarding the non-delivery and have not had a response. Just a bunch of scammers. DO NOT order from this company...your gift will not be delivered and you will not be able to get in touch with them. I'm embarrassed that I've actually let myself fall victim to such a scam.”
“I don't know why I am even bothering to write this review as looking at all the other poor reviews your service doesn't improve and you are just thieving scammers who either send poor flowers out or none at all. I paid over £50 for Mother's day Flowers plus extra to get cheaper delivery in future. The flowers never arrived, I can't get into my account, I have tried to re-set my password and the email never arrives to allow me to re-set it. I have rung and received no response and I have also emailed. You should be ashamed and Google should stop your business on their system and you are not providing a service to anyone but yourselves. If you wish to redeem yourselves ask for my details and I will send them to you, but I can't even give you the order number as I can't get into the system to check. Disgusting shameless set of scam artists. I usually read reviews and will rue the day that I didn't for this shambolic company.”
“the recipient was too polite but I asked for a photo, I am embarrassed for my cousin to have received such a worn-out-looking Easter Bouquet. No chance of a refund, but I will try. my best advice to any prospective customers, DONT”
“Flowers for a funeral were not delivered on the day requested and I was not notified until two days later. Customer services would not process a complaint and only offered re delivery or a refund. Due to an issue on thier website my original order was incorrect and they did not respond to my request for amendment. I used a different florist and a much larger bouquet, for the same price was delivered promptly”
“Utter garbage. Sadly I ordered in a hurry and didn't check the online reviews......
We opened the box and a head had fallen off. The amount of flowers was disappointing and none of them were buds. In fact most of them had begun to droop, they were that old. Steer clear and order from a local florist instead and get rid of these poor online fakers!”
“No stars I ordered for a friend wasn’t delivered. Then I made mistake of ordering again under another slightly different name so cancelled straight away. They refuse to give me refund which is nearly £60. They are scammers will certainly check before I order again.”
“I would most definitely NOT be ordering from this company again. I ordered a large bunch of flowers for my friend's special birthday. Paid nearly €80 and got a measly bunch of flowers that you could get in Tesco for a tenner. I was on the phone for most of the day yesterday trying to get a hold of them. Appalling customer service. I've emailed too and heard nothing back. Do not order with these shower of *******. They'll rob you blind.”
“I would not recommend any one to use eflorest they didn't deliver my flowers and refused to give me a refund the run I got was unreal can't even contact them by phone that is no way to conduct business I will never get my day back with Brenda s 80 th Birthday you are disgusting and no empathy whatsoever unreal Julia Joyce”
“I ordered flowers at 12.30am Sunday 29th paid 5.99 for best day delivery they were not delivered till yesterday 1st Sept 3 days later. You cannot call the company or email them to chase do angry will never order from these again”
“That’s right Read Reviews Before you Order
Yes my mistake I didn’t read and I ended up regretting that I paid someone who doesn’t even read your my need and giving me the service I paid for .
I clearly selected the delivery day on June 25 because my sisters is turning 50years old so I wanted to surprise her and they delivered on 19 . I was so disappointed, they ruined everything, they hurt 😞 my feeling because I am in Canada and she is in The Netherlands we are so far from each other .
So please people Read Reviews because this is who they are . And it’s not a mistake they have to many bad reviews to be just a silly mistake .
To late for me but I hope my review is helpful for others .
Stay safe
Camelia ❤️”
“Horrible service DO NOT USE!!!
I ordered flowers one week in advance for my friend in Germany for her big birthday. They didn't deliver as they claimed the address was incomplete, they never reached out to me nor her to double check the address AND they didn't refund me as they said it is in their policy not to refund incomplete address deliveries.... horrible, absolutely worst flower delivery ever!!!”
