Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

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Metrics

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TT751862, wrote emails, don't answere, ring up rude people even put the phone down when u want to speak to a supervisor. Been waiting for a refund since July £1850, my son went with another company for the same holiday and has been paid out already, DO NOT BOOK WITH THIS COMPANY,”

Helpful Report

Posted 4 years ago

“Do not book with this company we booked 2 holidays 1 for may and 1for september after umpteen phone calls and messages still no refund TT752614 TT780684”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with! Illegal refusing refunds, staff are rude and hang up on you, emails never responded to and have been regularly lied to by staff. Avoid at all costs!”

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Posted 4 years ago

“Dont bother booking with them once they have ypur money they dont care. They gave us a booking for an afternoon flight when wr paid they said it was 7.30 in the morning and now they cant change it .they are terrible on the phone ..do not trust them”

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Posted 4 years ago

“Disgusting service! They are holding onto my refund! My holiday was due next month during lockdown and they told me to "risk it and go" as the flights are still active! Thats illegal!”

Helpful Report

Posted 4 years ago

“I have been waiting 7 months for a refund, I have sent you hundreds of emails, messaged you daily even taken to Twitter to get your attention & sending you a recorded delivery letter of 14 days notice of court which you ignored. You have constantly lied over what's happening even telling me my refund was processed on Monday. I am still waiting for payment your lies still keep coming. I bored of your excuses, you have caused me health issues & due to you my bank is frozen. DO NOT BOOK A HOLIDAY THROUGH TELETEXT, UNLESS YOU WANT PURE INCOMPETENCE”

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Posted 4 years ago

“If I could give them a zero I would. DO NOT BOOK WITH THEM. I booked a holiday for October. It was cancelled by the operator. Was told by Teletext that I would not get a refund until January. The refused to email me confirmation that I was due a refund and would only send a text telling me my holiday was cancelled. I have called repeatedly to find out about my refund and I am just put on hold. Today I have been put on hold for over an hour so far. The service is appalling. After using them for at least the last 10 years to book my holidays I will never give them a penny of my money again. Do not book with them”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THEM Booked my holiday for June last year they cancel and no refund 7 months later They hang up on your calls And ignore your emails and are generally unhelpful and don’t stick to what they say!! Starting my claim with a solicitor today.”

Helpful Report

Posted 4 years ago

“Oh Teletext you just get worse, 6 months of waiting for a Refund, 6 weeks with a frozen bank account due to your lies to my chargeback & then yesterday you called & promised my refund by this morning. Well guess what no Refund & more lies. Your Incompetence & customer service is appalling. I notified you of 14 days of court proceedings beginning of December, I email & message you daily & you still can't sort yourself out. I will be starting court proceedings tomorrow. Ref - TT772654”

Helpful Report

Posted 4 years ago

“Very bad and fraud Waiting for my refund since Jun 2020 a lot of lies fake emails and basically a fraud company I'll go back to my credit card company to get my money back! DO NOT USE!!!”

Helpful Report

Posted 4 years ago

“Had my holiday cancelled back in April 2020. 8 months later and still no closer to getting a refund. They give email addresses that don't work and put the phone down on you when they eventually answer the phone. I've spent so many hours trying to get the refund I am due by law. Stay away from Teletext holidays, they are unlawful crooks.”

Helpful Report

Posted 4 years ago

“IMPORTANT REVIEW.... PLEASE READ - firstly... I give ZERO stars Secondly - I have a very long story but I will keep this very short in terms of a review. I have had 1.5 years of HELL with this company. 1. Lied to me and pressurised me into making a booking very late at night. 2. Wouldnt allow me to cancel 10 mins after booking and then Ignored me for months after lots of emails/phone calls to speak to a manager requesting my money back. 3. Ignored every letter I sent to them special delivery as advised by CAB. 4. I paid to take them to a small claims court after they never responded to any letter 5. They wasn't willing to negotiate during mediation once court made them reply. 6. I continued with court proceedings and paid extra fees to take this all the way. 7. I won my case and they had to pay me back! Including all my fees. This looks short and sweet above but my god this was one of the most stressful times of my life. It is definately worth the hassle of going all the way to court with this disgustingly poor company if you are owed money from them or they are breaking your consumer rights. You are protected by the law! I will add - The court case had to be moved to another date as teletext couldn't even get their evidence into court on time as per the order ( I even said to the judge... this is exactly the reason we are here - lack of communication!) They deserve to be shut down immediately. Mentally tourchering me and scaremongering me for months and months was on another level. I am glad this is all over and this is the last time I will even look at their name ever again!! PLEASE PLEASE never book with this company. I know they are cheap for people who struggle to go on holiday as a family etc but I ask you to try and find the extra money to book with another company. One thing I have taken from this whole experience is to actually pay more for aftercare service. I can guarantee to you if any part of your experience with teletext goes wrong you are totally screwed! The customer service behind them is utterly shocking and I would never want anyone to go through what I have been through. Good riddance to you teletext. Hopefully someone somewhere will shut you down sooner rather that later. The more people I can inform about your disgusting behaviour the better. You should be ashamed of yourself!!”

Helpful Report

Posted 4 years ago

“I will only use this company ive been with them for years”

Helpful Report

Posted 4 years ago

“No refund after 8 months off teletext Holidays, court proceedings now. Disgusting”

Helpful Report

Posted 4 years ago

“Never ever will use them again. After terrible holiday ending I make few complaints and never have respond back .”

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Posted 4 years ago

“Teletext Holidays are beyond bad. In fact i would have given no stars if that option was possible. Their idea of customer service is to train their staff on how to lie to customers. Have you noticed that all the fake 5 star reviews tend to mention how helpful specific staff members are? Of course they are helpful (they are not trained to be disrespectful) but they lie quite convincingly whilst pretending to the helpful. They have been telling me since Aug 2020 that i will be refunded for my cancelled holiday from May 2020. I was initially told that it will happen in Sept, then i was told Oct, then it was Nov and the last 2 staff members i spoke to in early Dec told me that it will definitely take place by the end of Dec. One was even brazen enough to give me the specific date of 15th Dec. Worst part is that i received an email from Easyjet stating that they had refunded Teletext the money for the flight in Sept 2020. So Teletext Holidays here is my strategy, i will write bad reviews about your services twice a week on all possible avenues including on social media of course. Who knows i might even get a strong following from all the other people you have duped (let's see, that's a LOT of people judging from the genuine reviews). Guess what, we will be loud and direct. We all know how social media can be influential. Let's see who wins this game (because that is what you have reduced this down to). By the way in case you are scrambling to figure out who to refund when you come to you senses because the voice of the people will always prevail, my ref number is TT766519 (lead passenger - Anulika Nwankwo). Your company is unethical and needs to be brought to shame under the spotlight. Let's begin...”

Helpful Report

Posted 4 years ago

“TT765725 do not use this rip off company been waiting for a refund since October. Had no response from them. Just look at the reviews. The only good ones are fake. Pass the word on as I have. Thank you.”

Helpful Report

Posted 4 years ago

“Liars and illegal. Never use this company. They do not honour the ATOL protection. Waiting 4 months on my refund which should be refunded by law within 14 days. Avoid this company at all cost.”

Helpful Report

Posted 4 years ago

“TT769498 I booked a holiday to Cyprus for a friend's wedding back in January 2020 for May 2020 cancelled 3 weeks before the departure date. Been fobbed off with every excuse under the sun not to give me a refund, was even told that my refund application was lost and had to apply again and told at the end of each month I call them I will receive a refund. They even told me if I use some of my balance to book a weekend break I will receive the rest of my refund in 5 days. This has put me off booking with anyone again and most certainly not with Teletext holidays. Lying to your customers constantly is unforgivable and will be warning all my friends and family not to use them.”

Helpful Report

Posted 4 years ago

“IMPORTANT REVIEW.... PLEASE READ - firstly... I give ZERO stars Secondly - I have a very long story but I will keep this very short in terms of a review. I have had 1.5 years of HELL with this company. 1. Lied to me and pressurised me into making a booking very late at night. 2. Wouldnt allow me to cancel 10 mins after booking and then Ignored me for months after lots of emails/phone calls to speak to a manager requesting my money back. 3. Ignored every letter I sent to them special delivery as advised by CAB. 4. I paid to take them to a small claims court after they never responded to any letter 5. They wasn't willing to negotiate during mediation once court made them reply. 6. I continued with court proceedings and paid extra fees to take this all the way. 7. I won my case and they had to pay me back! Including all my fees. This looks short and sweet above but my god this was one of the most stressful times of my life. It is definately worth the hassle of going all the way to court with this disgustingly poor company if you ate owed money from them or they are breaking your consumer rights. You are protected by the law! I will add - The court case had to be moved to another date as teletext couldn't even get their evidence into court on time as per the order ( I even said to the judge... this is exactly the reason we are here - lack of communication) They deserve to be shut down immediately. Mentally tourchering me and scaremongering me for months and months is on another level. I am glad this is all over and this is the last time I will even look at their name ever again!! PLEASE PLEASE never book with this company. I know they are cheap for people who struggle to go on holiday as a family etc but i ask you to try and find the extra money to book wirh another company. One thing I have taken from this while experience is to actually pay more for aftercare service. I can guarantee to you if any part of your experience with teletext goes wrong you are totally screwed! The customer service behind them is utterly shocking and I would never want anyone to go through what I have been through. Good riddance to you teletext. Hopefully someone somewhere will shut you down sooner rather that later. The more people I can inform about your disgusting behaviour the better.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews