“Telkom takes one's hard earned money but doesn't give the service. This is theft. I lodged complaints which were brushed away. The agent flatly told me they are not considering my complaint. Highway robery by big companies.”
“2 months ago, I realized that Telkom is taking more money from my account and I called them, I was told i have subscribed to fantasy world or whatever they called it. I asked them to cancel that subscription, however to my surprise this month i am still being billed for it again. I have called to cancel the whole contract at once cause it seems like they cannot assist me with this subscription that i don't know anything about. I was promised a refund...I'm still waiting.”
“I visited your Somerset Mall branch.
I spoke to the consultant from Huawei explained my problem. On his ph when he speaks to me. He told me he have no airtime, I asked one of the telkom consultants. I asked her can she call my nr. she on her ph reading her personal msg. I asked for the manager, I waited 9 minutes and nobody came back to say the manager is not available. Highly unlikely that I recommend someone to Telkom, Somerset Mall”
“Impossible to get hold of anyone in any of their departments, a bunch of airtime wasters. I have been trying for WEEKS just so someone can tell me what my settlement amount is
on my contract.
Eventually got hold of someone after holding 20 minutes, just to be told someone will contact me with in the next 2 days. Still waiting a week later.”
“Telkom is horrible.. their fibre services are very bad and they make it impossible for you to cancel on the phone. Do not use this company you will regret it”
“You know im so dissapointed i wanted to renew my contract but only to realize they are stealing from me taking more money then they are supposed to. How do you want me to stay a customer if this is what you doing to me?”
“Extremely disappointed with Telkom! My lines were suspended twice this month for no reason, and both times took days to fix.The support team just repeats the same line with no real help. Totally unacceptable!”
“I was given a new Huawei to replace my Samsung 7 days ago. I have been back to Telkom at least 14 times, but am still not able to receive on the new
Huawei a OTP!!!!!!!! It is impossible to log into the bank I am with as I cannot
receive the OTP.
How in 2025 is this possible, or is it only on Huawei or only when going through TELKOM?????
Minus 0 to both is the best I can offer.”
“Why is it so difficult to get a hold of an agent at Telkom to cancel a contract?!
You spend hours on hold. When you request for a call back they don’t call back
I just want to cancel the contract, what is so difficult about that ?”
“Telkom N1 City.
Unathi assisted me. He told me the special expired yesterday
I purchased the phone. I specifically told him that I'm not staying in the area and can he set up the phone. Put in my Cell C SIM cards. I couldn't make or received calls.
I left without copy of the contract.
I will have to go back to collect a copy of my contract.
The technician not friendly or helpful. I paid R150 to transfer the app's @ 14:23.
When I collected my phone @ 16:34, Unathi discovered that some apps were not transferred. The technician said I must returned today to assist me. Most of the apps were not transferred to the new ph. I had to go to Telkom in Gordon's Bay. The Technician transferred most of the app to my new ph. Highly unlikely to recommend N1 City Telkom.”
“What a bad and very poor network service provider, 15Gb comes to expire without being used because always "no internet connection"... Please improve your services otherwise you will loose more clients....”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Most useless sevice iv ever experienced, my number has been blocked for over a month and the fault lies with telkom! Over 2 hours of my time wasted on the phone with the accounts department and still nothing is resolved or can be resolved for now at least they say.”
