“I've order over 20 products from TEMU on 3 different orders. I expect them to arrive when they arrive, 2 days to 30 days. If you expect the package to be there on a certain day it might be there. It is not EBay or Amazon. If you want it fast look to see if it stocked locally. So far all of the items work and the quality is good on most items. If you are buying a $3 socket set (there are more better quality sets too ), it won't be Milwaukee quality, but how many $3 socket sets can you buy for the price of the Milwaukee? Battery powered tools I won't buy from them, I stick with DeWalt or better. Over all I've been happy with their products that I buy and the dilevery date. YES, I'm a live body from the US and like the products I received understanding that they might not be the best quality in the world. I bought all of my items with my own money and haven't been compenstated for anything.”
“I bought 4 items which were shipped together, shipping was free and I was kept informed 'step by step' throughout the process. I was very impressed and the product was cheaper than the one I bought on Amazon a couple of years ago.”
“Have been ordering over a year. 99% of my items are exactly as presented and good quality. The sweaters are fabulous đź‘Ś Read the description, if you don't read, you can't blame them. We are very satisfied customers!”
“Good deals on a lot of different items. Temu is getting faster on their shipping. But since most of their products come from China it's expected. I've actually bought bulk items from Temu and resold them for a nice little profit. Love Temu.”
“I am surprised to see so many negative reviews! After having a totally smooth first experience that included returns & calling customer service, I just placed my 2nd order.
The only things I dislike is the constant barrage of ads, and I can live with that!”
“I put a couple of items in my Temu shopping cart. I wanted to check if I could find better prices anywhere else. The next day, Temu had processed the order without my permission. They took the money out of my bank account within seconds. The next day when I saw the money out of my account, I phoned Temu to try and get a refund on the money. They said three of the items were already shipped, so I couldn’t get a refund for them, but I could return them and get a refund and it’ll take 14 days after they receive an inspect the item. One of the items still had the option for a refund, I filed for the refund and they said they wouldn’t accept it because the order had already been processed. So now that item has been dropped at my house, I found another item that was the same for $150 less, but they do not do a price comparison like they say they do. The only price adjustment they’ll do is if we find the same item on their website for a different price. Temu is nothing but a huge scam. I could return this item, but I have to pay for the courier to come pick it up from my house and return it to them. We’re talking about 150 pound item and it will cost between 100 and $150 to return it. So that money, even though I didn’t order anything, though I was charged for the item within seconds will cost me $100-$150 to return and then it will take 14 days after they inspect the item before they return my money. And on top of that, they might not return my money, they might just give me a credit with Temu to buy something else. Don’t shop at Temu. They’re robbers, their thieves and they don’t care about anybody. I told them I was a pensioner on a fixed income. They don’t care don’t waste your time at Temu.”
“I have purchased A LOT from Temu. MOST items have been great. It is a 2-week delivery but sometimes faster. Occasionally, deliveries are late, and Temu lets me know they are late and gives me a $5.00 credit. When I have had to return items, it is very easy. A QR code is provided, and you can take it to UPS. Return: I have been offered half of my money back and to keep the item. Also, I have been offered a choice to have the full amount back as credit or refunded to the card I used for the purchase. If you spend $20 shipping is free from Temu - in China.
HOWEVER if you purchase an item that says it is from the Local Warehouse, you are likely to be charged $2.99 for each item from the Warehouse. The explanation is that your items need to be from the SAME STORE to receive free postage. The Warehouse has items from many stores. Yeah, just because it is from the same Warehouse does not count. So, it saves a bit of money to order from Temu in China.
ONE MORE DIFFICULTY. They have started using a delivery service called UniUni. I have received several messages that the driver could not deliver my package - "there was a delivery with your Temu order." I live in a gated community. If the delivery attempt was made after hours or on the weekend, the driver probably did not know how to get in. No, the company did not try to solve the problem.
I do like my purchases from Temu however, you do need to look at the descriptions. Go below the reviews of the product to find Product Details. The pictures will show the dimensions.”
“We decided to live dangerously and try Temu. We spent about $200 on fishing & kitchen items. Our order was broken into 3 deliveries.
Nervously waiting, I was pleased to see we were getting regular updates on our items. And then in the promised timeframes, our items arrived.
Out of the over 20 ordered items, 4 needed to go back. I could not figure out the return process online & called the customer service number. Within a few moments I was talking to a live & very helpful person. He patiently helped me & sent me return labels to print.
I was in awe of how smoothly everything went from start to finish with Temu!”
