“Do not use temu. Sent me an item I didn't order and took payment out of my account and it's impossible to get a refund! DO NOT TOUCH WITH A BARGE POLE. Useless customer service who just repeat the same script over and over.”
“The worst company ever. I ordered something and THEY redirected the package in an easy-box which is 50 kilometers away, without asking me. Disappointed! NEVER AGAINNNNNN!”
“I was delighted when my first order arrived from Temu and was not disappointed when I opened it the two items I ordered surpassed my expectations the quality and colour were excellent. I wil certainly be ordering again”
“Do not do business with TEMU. They take your money and then denied that you had ordered, even though you have the proof at the bank of that payment…Scammers”
“Sandra from gympie
It is difficult for me to write much but after a dodgy start I now look forward to receiving my packages. Disappointed that not everything I order arrives and some sizing wrong. Replacement items or free stuff is interesting!!
My cupboards are bulging with all the purchased items but I am not always well enough to go out shopping so this site helps me.
Thanks so much. Sandra”
“There is scam going on with Temu if you buy something the merchant that you are buying from creates a fake usps number and does not pay for shipping when your order is received at the post office you have to pay for shipping”
“Frankly I don't know why Temu has such bad reviews. I have ordered several times from them and never had any problems. The product are mostly low to medium quality indeed, but always arrive on time, and they immediately refund the money if you're not happy with some product, usually do not even require that you send it back. You don't get Gucci and Prada for these prices, but so far I find their service and practices to be totally reliable.”
“Horrible!! I returned a 2 piece outfit. Provided tracking number and they received it. Never got a refund. They stopped responding. They need to be shut down”
“I've ordered many, many items from Temu...but no more. All my reviews are honest, and I've given lots of positive reviews. But no matter how nicely I worded my negative reviews they were not accepted. They always use the "It goes against our policy" line. There is NOTHING against their policy except that it's not a 5-star review! I'm uninstalling the app. Can't trust the reviews...so I don't trust the company.”
“I bought a number of items from this company sometime ago.
I then returned four items which I was credited for three of the items back into my bank account. I then received an email to say that they were debiting my account again after crediting me for three of the returns items I find this bizarre is it some sort of scam?
personally speaking, I would not shop with this company again”
“I don’t recommend Temu. Their return/refund policy doesn’t adequately protect buyers’ rights. When I make a purchase, they charge me immediately, but when it comes to refunds, I have to wait days or even weeks.
Amazon processes refunds within 2 hours, so why does Temu hold our money for so long?”
“All tye free stuff and you winning this and that for buying a lot all the time us horse manure ! Nothing is ever free and they give you no discounts even when you buy a lot and spend a lot ! It is a huge screw job ! When you apply fir free items they charge you anyway , you have to immediately cancel ! But they do honor the refunds , from my experience ! It is frustrating as hell , especially when you spend a lot and buy a lot of items ! I do , but never , ever , get rewarded for it ! That is just a scam to get more if your money ! Not cool!!!!”
“Item dumped outside, not delivered and they refuse to accept responsibility
They say it is delivered, despite me having the delivery tracking image showing it left outside my front door in the street
SO I am not out the money and they refuse to do anything
ABSOLUTE CROOKS”
“Temu has never taken any responsibility for the fake delivery of 4 orders! They even dare to ask me to prove that I haven't received the packages instead of providing me with any evidence of delivery! This is the worst online company ever! The business authority should definitely shut them down immediately! They make me feel disgusted! I am considering filing a federal lawsuit against them from New York City to take them down once and for all!!!”
“What a bunch of scammers, customer service is far away. They send you broken stuff, and wrong stuff, and when you return it, you have to pay shipping costs yourself, and then you don't get your money back because if the item is under 3.50 euros shipping costs, you don't get your money back, despite Temu making the mistakes themselves. They don't comply with the law, buying at a distance. Please you have been warned, buy here at your own risk, or better said, DO NOT START HERE, you will be disappointed. It's a shame that I can't give 0 stars, they deserve it”
“Terrible Customer Service and Payment Experience
I had an extremely frustrating experience with Temu. I placed an order for a pair of heels at the beginning of August 2024, but the issues began when I was asked to pay for customs a week later. The payment process on their app was a nightmare – despite multiple attempts, I couldn't complete the transaction due to a glitch that prevented payments from going through.
To seek assistance, I reached out to their customer service through the app's chat function, but to my dismay, there were no agents available to provide support. I was then directed to contact their agents via WhatsApp, but even on that platform, my queries went unanswered.
Despite voicing my concerns through a review on their app, I didn't receive any response or acknowledgment from Temu. The lack of customer service and the unresponsive communication channels have left me extremely dissatisfied with my experience.
At this point, I have lost all interest in making any future purchases from Temu and strongly advise others to be cautious before engaging with this company. I am now seeking a refund for the order that was never completed due to the payment issues and the abysmal customer service provided by Temu.”
