Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

Company Reviews

Questions

Metrics

3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Visit Website

Email:

info@tescobank.com

Write Your review

Tell us how Tesco Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely scam chelsy__desmarais__54__AT__gmail__.__com Helped me to claim my scam money back.”

Helpful Report

Posted 1 week ago

“They refused to do a claim and try blaming me”

Helpful Report

Posted 2 months ago

“AVOID AT ALL COSTS!!! Wouldn’t waste your time or money I was paying £220 a month for insurance on my Range Rover evoque that was stolen without keys I reported this to Tesco 3 weeks ago now and still haven’t been offered a settlement figure even though the vehicle was found I’ve had phone calls from copart asking if I have the key to the vehicle the same key Tesco have already made me post back to them! No settlement figure yet my cars already in a salvage auction! Leaving me to feel as though Tesco have currently stolen my car and all the money I paid for it! I also payed extra on top of this for a like for like curtesy car at the point of reporting the claim I wasn’t even offered a curtesy car the next day I had to ring Tesco again only to find out they’d not put all the details through so I still couldn’t have a curtesy car I had to argue with Tesco and there curtesy car company for 2 days to have a curtesy car brought out twice they promised me it would be there on that same day and wasn’t and even when I finally managed to get one brought out they told me they was unable to honour the like for like I paid extra for TESCO USE A FRAUD INVESTIGATION TEAM CALLED ROBERTSON & CO THIS COMPANIES ONLINE REVIEWS SPEAK FOR THEMSELVES CHECK THE COMPANY ROBERTSON & CO OUT FOR YOURSELF FIRST! Tesco have claimed they can’t do anymore for me until the Robertson and co report comes though this company in question have strung me along for 3 weeks claiming every single day my report will be reviewed regularly being rude to me down the phone or putting the phone down! MY VEHICLE WAS BOUGHT IN CASH AS MANY ARE IVE ALREADY PROVIDED THEM A WRITTEN INVOICE THE SELLER GAVE ME! This money came from me and my partner selling my Audi A1 and his Ford focus WE NEEDED A BIGGER CAR DUE TO BEING A FEW WEEKS OFF HAVING A NEW BABY this company in question are demanding I provide them bank statements for these cash/Facebook marketplace sales clearly this is not possible when they were private cash sales THIS COMPANY ARE MAKING US FEEL AS IF THERE MAIN PURPOSE IS TO PREVENT ANY PAY OUT FOR THE THEFT OF OUR VEHICLE TESCO HAD ALREADY TRIED TO FORCE ME TO TAKE THE VEHICLE BACK THE SAME WEEK IT WAS STOLEN! SO IS THIS JUST ANOTHER WAY FOR THEM TO AVOID PAYING YOU OUT! Me and my partner both have severe mental health issues and these have massively deteriorated since this incident and claim we also have two children one of them being severely autistic my poor daughter was petrified of having that car back after knowing someone had stolen it she felt unsafe and in danger she also needs structure with her being autistic the lack of curtesy car prevented her from being able to attend school our baby was also due jabs at the doctors Tesco did not care one bit about this WE HAVE NOW BEEN FORCED AND LEFT WITH NO OTHER OPTION BUT TO ASK TO CANCEL THE CLAIM AND HAVE OUR VEHICLE BACK BECAUSE BOTH COMPANIES HAVE NO INTEREST IN DEALING WITH US APPROPRIATELY OR OFFERING US A SETTLEMENT THE AMOUNT OF PAIN WORRY AND STRESS THESE COMPANIES HAVE CAUSED ARE GENUINELY NOT WORTH IT PLEASE AVOID SAVE YOURSELF ANY HASSLE”

Helpful Report

Posted 3 months ago

“Appalling Credit Card Service. Our card was declined for a purchase we wanted to make and then frozen, the balance was more than enough to cover the purchase. after an hour on the phone they said their fraud team would call back in 72 hours, after that time lapsed we spent another hour in their queuing system, only to be told that department was now closed. we have now closed the account. never had this hassle with cards we frequently use.”

Helpful Report

Posted 4 months ago

“As a 40-year-old computer scientist, I delved into freelance work to supplement my income. Seeking additional streams of revenue, I turned to cryptocurrency trading as a side hustle. Initially, it seemed promising, and I invested $150,000 in Bitcoin with an investor I trusted. After a few months of successful trading, I decided to escalate my investment to $350,000. However, my world came crashing down when the company abruptly went out of business, leaving me stranded with significant financial losses. It was a devastating blow, and I felt helpless and betrayed. In my quest for justice and restitution, I confided in a family friend, who recommended The theresachin recovery group to me. I gave it some thought before deciding to get in touch with theresachin recovery group, whose work had great feedback and endorsements. Their professionalism and promptness really pleased me, and they offered me hope by thoroughly explaining the recuperation process. After she recovered everything for me, I Was more than willing to review the fantastic work she did. The theresachin recovery group is a great resource for any fraud victim looking for assistance in recovering their lost cryptocurrency or funds. Contact details: Call/ WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m”

Helpful Report

Posted 7 months ago

“Rude, impatient phone operator when I rang to try and reset my online banking details.”

Helpful Report

Posted 7 months ago

“Just awful! What can I say. I have never come across such poor service from a claims department. This has taken months to get anywhere. Firstly I get told I am covered, then I am told I am not covered, then I told "we are to send a loss adjuster". Well according to my Policy I am covered. So the loss adjuster in other words is to check if I am lying. I have never claimed before in my 25 years, absolute disgust! I was made to feel like a criminal, any consideration of being a victim was not even there. All of the time I have to chase and chase with Tesco. It has taken them months to get this far, when I started to complain they then said "we need the police report", only a month after supplying everything had they actually requested this. So I decided to get this myself, now, three weeks ago I have received my own report from the Police, I also know and have this confirmed, Tesco have this, guess what, they haven't communicated with me at all, not one bit. I find this disgusting to say the least. One to avoid.”

Helpful Report

Posted 7 months ago

“Wankers!!!”

Helpful Report

Posted 8 months ago

“Will make you jump through hoops to keep you insured or they'll cancel you policy. Phoned them to say I can't get my sons documents as he's on holiday and the lady was so rude telling me I was lying. I told her to cancel the policy and she refused as I stuttered when she asked me how old I was going to be on my next birthday. I'll never use them again and I'll be telling everyone else to avoid them too.”

Helpful Report

Posted 8 months ago

“My 92 year old father has had contents insurance with Tesco for many years. He pays annually and recently moved house. I called to cancel his insurance policy 3 months before the next renewal date . No refund (fair enough) but they wanted cancellation fee of £35 plus another charge of £16. Needless to say I just told them to let it run until November when the policy ends. Shocking service! Loyal customers mean nothing . Will not use Tesco again 🤢”

Helpful Report

Posted 8 months ago

“Extremely disappointed with the handling of my claim by Tesco Bank and their claims handler, MPL Claims. It has been 60 days since my son's accident, and there is still no resolution in sight. Key Issues: Despite raising a complaint and chasing it up eight times, I have received no adequate response. Requested to speak to a manager on three occasions, but these requests have been ignored. MPL Claims offered only 82% of my car's market value and took 31 days to review vehicle examples, dismissing them due to expired listings. Communication has been inconsistent and responses often take up to 20 days. Initially promised a hire car for my 18-year-old son, which was later retracted. This level of inefficiency and poor service is unacceptable. I have also contacted the Financial Ombudsman due to these ongoing issues. Tesco Bank needs to seriously reconsider their association with MPL Claims if they value their customers' satisfaction and efficient claims handling.”

Helpful Report

Posted 8 months ago

“Made it very difficult to accept my no claims discount - sent me letter after letter - I telephoned but to no avail - they could not read - employing the wrong type AVOID - GO ELSEWHERE - AVOID”

Helpful Report

Posted 9 months ago

“Avoid you will get a bad credit with them even if you pay and they will deny all resolve”

Helpful Report

Posted 9 months ago

“Worthless Home Insurance !. The legal guard section is underwritten AM Trust and the claims handlers Arc Legal who are owned by them. They decline claims despite WHICH and two solicitors saying the policy should cover our claim. The Arc Legal claims handlers are not legal or insurance experienced but an ex labourer and welding supervisor, Tesco don't want to know even though its their policy and sold to us as a 5 star Defaqto policy. They say we have to deal with the underwriters claims handlers. Its a total nightmare. AM Trust have been involved in a Massive scandal in 2020 involving the Securities and Exchange Commission in the US and have had to pay out millions. Insurance Company and Former CFO Charged With Faulty Loss Reserves Disclosures Defendants to Pay $10.5 Million to Settle SEC Charges. Google ARC Legal and the reviews. There are hundreds negative reviews of ARC Legal and AM Trust and the reviews say they just disallow claims as standard practice. WHICH have said they have received many complaints and their journalists are investigating ARC Legal. Dont ever ever buy Tesco Home insurance !”

Helpful Report

Posted 9 months ago

“Tesco Home Insurance. Be Afraid. Be VERY VERY afraid. Fined and censured by Ombudsman. Cancelled my policy without reason. Directed to meet my valid claim by Ombudsman/FCA who then placed the history as a Case Study on their own website. 18+ months later, still denying my claim. 18+ months later still homeless. 2268806P Tesco Claim number PNX - 4698559 - D1F4 Ombudsman report number. Link to both my YouTube Video AND the Ombudsman report+ recent report in Telegraph showing my experience is not isolated . This bank has previous! Please be warned. https://youtu.be/-A1isFC03hY?si=1THxOsAuJXadA9cb”

Helpful Report

Posted 10 months ago

“STAY WELL AWAY Took car insurance out with Tesco. Knocked someone down - police came, seen it on CCTV - not my fault as the person walked into the side of my car. Tesco send out an investigator to my house who harassed me for information over and over again. Trying to get the name of the man I knocked down - how the heck would I know that. I then tried to phone them for information and they said they couldn’t speak to me as it was now a criminal investigation!!! I phoned the police to ask them and they said there was no investigation as I wasn’t at fault. They also said that there was no legal requirement for me to talk to the investigator. Tesco then sent me a letter saying they would no longer insure me. You’ve no idea how frightening the experience was. It was bad enough for the guy I knocked down, I obviously felt bad about that and then them investigating me. OMG. I then go visit my mum and she’s now telling me Tesco are sending threatening letters to my dad for insurance premiums he hasn’t paid for 18 months. My dad gave up driving 2 years ago, sold the car, is 75 and has dementia.”

Helpful Report

Posted 10 months ago

“I had very bad experience with this insurance, I have car insurance since October 2023 , I added key cover insurance to my policy, they gave wrong information about the policy, I had escalated the complaint to the concerned department and they said they will pay for me the invoice for the locksmith company to open my car because they gave wrong information about key cover policy, then after I paid they called me and said sorry we can’t pay the invoice, they are unprofessional and the teams are working with no experience, I can’t trust the Tesco car insurance anymore.”

Helpful Report

Posted 11 months ago

“Had Tesco contents insurance got burgled in January still waiting for the pay out feel like they looking for a way out not to pay .also renew came in double last years amount they put it down to record pay outs don’t put the cost down when they they make record profits . So for the time it’s taking to pay out and the amount they quote for renew I when else where same cover Tesco wanted £589 NatWest £277”

Helpful Report

Posted 11 months ago

“Tesco home Insurance! part of Tesco Bank. Avoid them. My renewal quote this year had gone from £350 last year to £600 this year, no claims, no explanation. But they had also increased the excess needed to pay. No way to email them as they don't have an email. Do a comparison online and Tesco home insurance is £304 so they lost a customer, don't trust your renewal quote especially if it has doubled. Tesco are ripping you off. Used NFU far better speaking to a person over a coffee rather than a computer.”

Helpful Report

Posted 1 year ago

“VerY poor, avoid”

Helpful Report

Posted 1 year ago

Tesco Bank is rated 3.5 based on 564 reviews