Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following a very efficient and helpful home delivery this morning I have signed up for a six month delivery saver. The delivery driver was polite and cheerful and helped me unpack without feeling hurried. Thankyou.”

Helpful Report

Posted 5 years ago

“I have to praise the Organic Turkey we brought from your Eastbourne store for Christmas Day. I believe the supplier was Brown. It was the most succulent and tasty Turkey we had ever tasted all the family raved about it. The price was good and we will return next year,hope you continue to sell these.”

Helpful Report

Posted 5 years ago

“I went to Tesco today in Walsall (Littleton Road), this is my local Tesco. I done my weeks food shop, it was very manic which was expected due to the time of the year. I went to the Petrol Station on my way home to find i did not have my debit card, the one i used to pay for my shopping. Evidently, i was feeling very stressed, i emptied my bag and the customer service assistants where so helpful and patient in helping me find my card/calm me down. They advise i go back to Tesco and double check, in which i did. I ran into Tesco in a manic, as i was worried, i could see an extremely large queue at the customer service desk. Due to the importance of my request, i approached the front of the queue and simply stated that i had lost my debit card and to see if anyone has handed it in, i was scared that someone might have found it and used it in the time i was gone. I apologised to the customer at the front and advised i will go to the back of the queue, i just needed reassurance and some sort of support as i was by myself and scared. The customer service advisor, named Julie, was extremely rude, she stated i had to go to the back of the queue and wait my turn. This is completely understandable, but i have worked in retail over christmas for many and i understand how busy it can get but there was no need for the cold shoulder. I went to the back of the queue and waited ten minutes, and it was my turn. Julie served me once again, still with a chip on her shoulder. She initially called me over as it was my turn, but she did not engage or look at me, she continued her conversation with her co-worker. I stood and waited quietly, i did not want to be annoying, i just wanted my card back. Julie then asked if she could help me, even though i had told her the situation previously. I explained i lost my debit card and she asked my name, and she checked her system to find my name not there. She then advised they do not have the card, she said she has been at the counter for the past hour and no one has handed a card in. I was confused, and i advised julie to ask her co-worker or to look behind the till. Julie said no, because it would be in the system if they had it. I was confused and very very stressed out at this point, i suffer through anxiety and could feel my heart racing. As i was leaving the store, it was obvious i was not okay, this is when the security guard asked me if i was okay? In which i responded saying i lost my card, and asked the security guard if anyone had handed him my debit card? He said no, however he advised me to go to the till i was served at as sometimes the till assistants do not get a chance to go to the customer service desk straight away during the busy period.The security guard was wonderful in helping me find the till i was served at, the young girl at the till instantly recognised me to advise me that i left my card and she handed it in to customer service. I could feel my anxiety rise, i was extremely confused yet again. I did not want to face Julie again. I went back to security guard to ask for the manager, he took me to her. The manager was lovely to begin with, and she went with me to customer service to ask about my card. A young girl at the desk said yes, she pulled out a black security box and took my card out of it and gave it to me. I told the manager what happened Julie. Julie continued to be rude and aggressive, she advised she never knew the card was there. I felt like i was a victim of racism. I never have experienced anything like it, the way Julie spoke and looked at me was so downgrading and horrible. Her body language and tone of voice. No-one apologised, and from that moment i knew it was not the place for me to be. I understand christmas is a very busy period, however this is no excuse for me to be victimised or treated like this. I have not been able to relax all day from this as I cannot believe how i was treated. I suffer heavily from anxiety and circumstances like this. Individuals like Julie should NOT be the face of customer service counters, esp during this happy time of the year. I will spreading my story via social media and through friends and family. No-one should be downgraded or demeaned by Julie like i was today. I'm honestly so disappointed and shocked that she was hired with such a foul attitude and view of people. This incident happened on 18/12/2019, between the times of 13:10PM and 13:30PM. Please can the CCTV cameras be checked and my experience be reviewed. I expect Julie to have had a talk about how to treat customers esp when she does not know the circumstances and vulnerability of an individual. I would like an email response.”

Helpful Report

Posted 5 years ago

“Delivery driver was so helpful tonight. Fantastic and happy attitude! Couldn’t of asked for a better service 😀 will be ordering again!”

Helpful Report

Posted 5 years ago

“I placed an order yesterday and it turns out the company cancelled the order and didnt care to even let me know. I got a confirmation of the order on the day of the delivery. I even got a text on the day saying the delivery would be in the first two hours of the four hour slots they provide. Just a waste of time.”

Helpful Report

Posted 5 years ago

“Fed up with ordering online and not receiving items as 'not available'. And I'm not trusting these dinlo's to offer a suitable alternative ! Example: My friend ordered a vegan pizza, but was substituted with a pepperoni ! (there's a reason why he ordered vegan !) This time I didn't receive coffee in my delivery, but who accepts any substitute for their coffee !! It's a specific preference ? Surely in 2019 there is a way to identify if you actually have the product to sell me, before I receive sweet f.a at the door ? poor performance Tescos, time to try elsewhere”

Helpful Report

Posted 5 years ago

“I went to Tesco twice in one day and had parking fine.they say I was there for 4 hours.but I left first time then went back.why Tesco letting parking people do this to Thier loyal customers?”

Helpful Report

Posted 5 years ago

“Visited tesco extra in hemel hempstead and purchased DATEs. There were worm and insects inside and the quality was very bad. I complained about the same and requested to talk to manager but was denied by staff. Thanks god that I had not given those to mu kids only my wife tood and had vomit. She was sick for some time.”

Helpful Report

Posted 5 years ago

“I had made complaint about the item I purchased and returned. .. It was food item DATEs and there were insects and worm inside the product which we ate. Thanks god that we had not given those to kids. There is progress yet on the complain I made.”

Helpful Report

Posted 5 years ago

“Found muld in one of my food. And only got a 60p refund.”

Helpful Report

Posted 5 years ago

“I visited the local Tesco extra branch near me located in West Bromwich, this evening and there were no 10p carrier bags in the store. There was no signage informing customers of this and l was either expected to purchase a £1 bag or carry all my items in my hand, the night manager whom l spoke to was unsympathetic and apologetic about the current service Tesco extra was providing to its customers. When l asked for a refund of my goods purchased because the store had no carrier bags at all and l observed customers going through the self service rubbish bins for carriers bags to put their shopping in. I was refused a refund and told to come back tomorrow, how disgusting. From now on l will be going to Asda in Great Bridge.”

Helpful Report

Posted 5 years ago

“Multiple bad experiences, staff very unfriendly and unhelpful bar the security man.”

Helpful Report

Posted 5 years ago

“Never order Christmas delivery slot with Tesco unless you want substitutes for everything you have chosen and 5 frozen chickens instead of turkey. Absolute joke! As a priority customer I booker christmas deliver slot last year and instead of my chosen christmas products I received substitutes as they didn’t have in stock what I ordered. If you want to get christmas dinner make sure you go to shop and buy what you need instead of choosing tesco delivery.”

Helpful Report

Posted 5 years ago

“Ordered a mobile phone on line on 14th November 2019 - for next day delivery - still not received it - money taken from my account on the 14th. Phoned Tesco - said there was a problem with suppliers web site and would call me back on 18th - didn't call - had to phone them - asked for my money back so I could purchase phone elsewhere - said they couldn't do a refund until the suppliers had got back to them. Surely thats their problem not mine - they've said they will call me back by Sunday they've then had my money 11 days. Appalling online service will not be using again.”

Helpful Report

Posted 5 years ago

“Disappointed! Ordered my Horse meat lasagne and was disappointed to find to it beef wtf has tescos come too these days. will be trying Iceland will be having words with my m8 Happy Jeremy Corbyn.”

Helpful Report

Posted 5 years ago

“Tesco Gerrards Cross, never returned again after having to deal with a slender blonde at the money gram section, who jeered at me whenever she felt I was looking, I don’t wanna play the race card, but she was never pleasant and her indirect actions that seem racist caused me to never return, I just used the facilities at the post office and shopped at M&S”

Helpful Report

Posted 5 years ago

“Went to the cafe in tesco corby, no words, the 2 Male staff that were on I felt so sorry for them they tried to make the breakfast, I couldn't eat any of it, the eggs were slimmy the bacon was over cooked, the black pudding was rock hard, sorry but wont be eating there again the st neots tesco was amazing”

Helpful Report

Posted 5 years ago

“basically yh the cat . foof. is rlly bad it make me and my m8s sick w poo and that”

Helpful Report

Posted 5 years ago

“Drivers park where they want. Knocking our fence when getting in and out of vans. Blocking our entrance so we can’t get in or out. Use private property to turn around on. Also nearly knocking our fence in the process. Tesco should ensure their drivers respect people’s property at all times. Will not use again.”

Helpful Report

Posted 5 years ago

“I used the Tesco grocery home delivery service for the first time this week, this was for delivery at my mother-in-laws home in West Ogwell, Newton Abbot. She suffers from hearing issues and demenia and did not answer the door to accept the delivery. Matthew the delivery driver went above and beyond to make sure the delivery finally got to her. We live in Surrey, 120 miles away but he called my mobile several times to devise a plan. After dropping all his deliveries he returned to my mother-in-law's address and with the help of a neighbour and carer made sure the drop was made. I cannot praise this tenacious man enough, above and beyond where many others would have returned to base with the shopping.”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews