Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a meal today at dumfries store was awful macaroni was tastless and very little of it and chips were dry hard garlic bread uncooked for the price of £10 such waste of money won't go bk”

Helpful Report

Posted 2 years ago

“only 2 out of 8 self service checkouts accept cash causing very long delays. tesco bathgate”

Helpful Report

Posted 2 years ago

“they just cannot deliver what you ask for every single time theres more stuff missing you will get all but 1 item of a recipe every time from tesco... or replacements when you did not ask for them im using sainsburys from now on. I would no longer recomend tesco”

Helpful Report

Posted 2 years ago

“Cold, cold, cold. Yes once again I got out of the shop as quickly as possible, far too cold. I have spoken to other shoppers and staff and they all agree. This is a cold shop. Too uncomfortable to spend much time there. Get the basics and get out. I am talking about Tesco supermarket in Telford, Shropshire.”

Helpful Report

Posted 2 years ago

“Mark Hall was my delivery man to Ponteland. He was helpful and pleasant.I tried to do the review at www.tescoviews.com but it only did in store or cafe visits.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Queues down the aisles.”

Helpful Report

Posted 2 years ago

“Tesco's in Swansea, I love online shopping at Tesco’s I’ve never had a bad experience yet and I’ve shopped for years with them, I see people giving negative comments some was valid comments & some wasn’t,& the price increases etc unfortunately it’s the greedy government rising taxes & vat, fuel prices up more than they ever have, not Tesco’s,! every supermarket’s prices have gone up,! If it wasn’t for Tesco’s & other retailers that stayed open throughout covid 19 to help serve & deliver peoples shopping while other companies staff stayed home & kept themselves safe, Tesco’s staff put themselves & there families health at risk, to serve & help people get groceries to feed there families, I appreciate & applaud Tesco’s workers, 👏👏”

Helpful Report

Posted 2 years ago

“The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.”

Helpful Report

Posted 2 years ago

“Tesco’s Own Lemon Curd: The entire contents of the jar I bought have just hit the bin -- my compost bin, and I hope the microbes will enjoy the ‘vibrancy and zing’. I’d rather waste my money than end of up with a stomach ache while Tesco aids and abets destruction of the environment with PALM OIL in more and more and MORE products. What is palm oil doing in a sugar and cornflour-based confiture? There’s no call for oil of any kind in any fruit preserve recipe I know. Palm oil isn’t fit for human consumption; and palm plantations are ruining our shared ecosystem, whether ‘sustainable’ or illegal. So, today, I’ve learnt yet another lesson in Tesco’s relentless drive to ‘fill’ ingredients lists with rubbish; and I’ll have to invest yet more time in reading labels as I inch my way along the aisles! (Will reading labels for ingredients at Sainsbury’s, Morrisons and Lidl prove less time-consuming?) ‘Tesco Lemon Curd: Real lemon juice. -- Add zing to your palm oil consumption’ !”

Helpful Report

Posted 2 years ago

“Order changed! I had placed a order last week thursday for click and collect as today was only time I had available to collect the items. Order went through and I was happy that I had found the product online. Today when they emailed the receipt they had replaced with subsitute item as the item I ordered went out of stock. So that is the case then how comes the order went through, this is really bad, changing the order then expected us to take it. NO WAY!!! I would like the product that I had ordered not a subsitute items. Absolutely bad and rubbish online service. Never had this level of digusting service anywhere. All Online Scammers.”

Helpful Report

Posted 2 years ago

“Ordered a few items to be delivered between 5pm and 9pm Easter Monday - Planned accordingly only to receive an email mid day to say that they had cancelled my order, no reason or satisfactory apology given. First and last time for me.....”

Helpful Report

Posted 3 years ago

“Out of all the grocery stores that deliver, Tesco is bar far the worst! They only tell you what’s out of stock a couple of hours before they deliver! So you don’t cancel the lot! When they substitute an item they charge you the higher price even though it’s their fault and their web site is antiquated. Asda and Morrisons much better companies in my opinion.”

Helpful Report

Posted 3 years ago

“NOT HAPPY. Instead DISGUSTED & SHOCKED to find Barret's lollipop Dib-Dab sherbet at 45p EACH on 18/3/2022. Normally 5 for £1.00 or 20p each.Rationed during the pandemic at 37p each( obviously weren't selling at that price so we're then sold again at 20p each.) WHAT!! .Over 💯% Price increase.This is Absolutely Disgusting.Certainly NOT justifiable.THANK YOU..👎🏾😭”

Helpful Report

Posted 3 years ago

“Asked annfield plain store for a donation towards our community fundraising event to raise money for the British Heart Foundation and they were so one with their donation. Well done Tesco for supporting an amazing cause x”

Helpful Report

Posted 3 years ago

“Tesco are just robbing ppl .if you dont have a club card look out”

Helpful Report

Posted 3 years ago

“Almost non existent customer service, has now become no customer service at all. All email addresses are no longer manned. Unless you have the time to waste waiting forever and a day in a phone queue, there is no easy way to complain. Having a meaningful customer service system should be the prerequisite of a good company. I should know I was on the Tesco payroll at management level. What a disappointment!!”

Helpful Report

Posted 3 years ago

“Tesco delivery did not arrive for 3 consecutive times. Tesco APP continued to display “delivering” status after the delivery time slot has passed (The deliverer did not text or leave phone calls). After 12AM, the delivery status switches to check back later tomorrow. Assuming that the time slot was too late for deliveries (8-9PM), I reordered the same items during a daytime slot (12PM-1PM), yet the same thing happened. The customer service dismissed the missing delivery as my absence for receiving the items, even though I have been going downstairs multiple times. They refunded all 3 orders.”

Helpful Report

Posted 3 years ago

“First taste thought it was a little bitter but aquired the taste by the end of the cup I really enjoyed it.”

Helpful Report

Posted 3 years ago

“Just visited family, was asked if I wanted tea or coffee. My brother in law said I’ve got this great coffee. Being polite I said yes to the coffee. It was one of the best caramel hot drink I’ve tried. I liked it that much , I asked to see how he made it so quick, the milk in a pod , coffee in a pod, so easy to do well done Costa , I’ll be going out and getting a machine.”

Tesco Direct 5 star review on 26th February 2022

Helpful Report

Posted 3 years ago

“We had a delivery today and my daughter has had some blackberries and found maggots in the fruit I will welcome Tesco’s reply”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews