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Tesco Direct Reviews

3.2 Rating 2,170 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,170 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Ray delivered our shopping today and was so very helpful he is an asset to your company great service
Helpful Report
Posted 1 year ago
If I could give zero stars I would . ABSOLUTELY TERRIBLE service AVOID Sunday evening slots. Or late slots in general. Drivers seem to get “ sick” or run late and don’t turn up at all. Fuming 3rd time they have done it to me . Have to wait all day for a call to get my shopping if I’m lucky. TERRIBLE service weston Favell Northampton
Helpful Report
Posted 1 year ago
Terrible. Waited in for hours on a Saturday evening and ended up having to cancel plans. Still have no idea why i had no delivery as customer service also could get no answer from the store or driver either and eventually advised me it probably would not arrive. Advise not to use Tesco online at all. I have always had brilliant service from Asda so will return to them.
Helpful Report
Posted 1 year ago
Tesco Ivybridge 31.07.23.Served at till by Tina with a smile and a sense of humour.Very efficient at processing shopping.Made me feel very welcome and comfortable.Tina is a credit to Tesco.
Helpful Report
Posted 1 year ago
I usually if possible go to the same lady on the checkout till’s. Her smile when she greets you always makes my day. She is wonderful to all her customers. I would really like to say she is a credit to the company Her name is Angela O. At Tesco extra Central Park Wigan.
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Posted 1 year ago
I have recently gone to Tesco in keynsham Bristol in the late afternoon and evening only to find that there is only one Til open with big queues at that one, so I was forced through the self checkout which is a absolute headache, problems after problems which is extremely stressful, i almost feel my blood pressure rising, other customers complaining around me, I am seriously thinking of just going directly to another supermarket to get my products if this doesn’t change. You definitely need more staff so that there is more opportunity for customers to move through and out of the supermarket. Kind regards Gavin
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Posted 1 year ago
Tesco liquirish allsorts ,all items where HARD ,ROCK HARD , giving impression they've had long exposure to drying air ,will never buy again, it's Maynard from now on . Liquirish allsorts are not meant to be as hard as boold sweets ,disapointed tesco. I like to and always give positive reviews we cannot on this occasion.
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Posted 1 year ago
Tescos double pricing is a rip off. We have the app on our phone as they no longer issue cards, twice now the app wouldn’t work so we end up paying more, absolutely disgusting, why they have to rip off people like this I don’t know, but it certainly won’t happen again as we will never use Tesco's again, and I’m sure more and more people will get wise to this as time goes on
Helpful Report
Posted 1 year ago
Tesco Leytonstone E11 staff are exceptionally helpful whatever time of the day you shop. Male staff saw me limping he took my trolley & place all my items on the convey belt amazing service, didn’t get his name. Also want to give shout out for Nikky C what a treasure she is . Helpful go the extra mile.
Helpful Report
Posted 1 year ago
Unreliable and failed to show up with my order , only when I called them did they realise they’d had a problem with processing payment and their only remedy was to ask me to reorder. Unacceptable and inadequate customer service.
Helpful Report
Posted 1 year ago
You have turned up around the same time every Friday for over two years. When will you understand your at the wrong address!!!
Helpful Report
Posted 1 year ago
Tesco Extra Walsall is a great store. They have fantastic staff, who go the extra mile for the community they serve. They have helped a local primary school by donating equipment, helping children learn about growing flowering plants and vegetables. Thank you!!
Helpful Report
Posted 1 year ago
Very helpful florist lady, Tracey, at Selby store. Excellent service.
Helpful Report
Posted 1 year ago
I want to thank all the staff at Bewdley Tesco Express as their customer service is outstanding ,always friendly ,helpful and polite and always have a smile .I regularly shop here as its my local store and will continue to shop here because the service is so good .I also send and receive parcels from Vinted through Evri and they always have other staff available if tills are busy .Nigel the Store Manager and his team make sure this store is always fully stocked ,tidy and a happy environment to shop in .I have been served by Ben quite a few times and want to give a special mention to him as he has a lovely manner and nothing is too much trouble .I think the store should be rewarded in some way for creating a positive shopping experience .Thank you all 😊
Helpful Report
Posted 1 year ago
3 items out of date. 24 cans of 7 up, most of them leaking. Why should I take them back for a refund. At least asda don't expect you to do this.
Helpful Report
Posted 1 year ago
DO NOT BUY ELECTRIC TOOTHBRUSH FROM TESCO i have bought two electric toothbrushes from my local tesco in Bedworth a few days ago. at the checkout i did ask the cashier if i could return them if i did change my mind and she said that i could just keep my receipt. when I’ve opened the first box i realised that the charger does not have a UK plug so i could not charge the toothbrush therefore i repacked the item in its original box, did not open the second box and tried to return both of them in store. but to my surprise i was told that i could not return toothbrushes and that's Tesco's policy. when i asked why didn't you display a sign either on the box or on the shelve to say that and inform customers before they commit to buy a none returnable item she, in customer service looked for about 5 minutes for a printout that was hidden out of sight behind so many other papers and said here it is. i asked to speak to the manager, but the manager repeat the same and said this is our policy. i feel like my rights were violated, i should have been told that this item could not be returned and should have given a choice to make the right informed decision at the time of purchase, is this even legal?
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Posted 1 year ago
Thanks to Del at Tesco mobile Sunbury who helped me make the correct decisions on the accessories that I bought today. Del was polite and helpful
Helpful Report
Posted 1 year ago
Our giggle girls look after us every week when we shop . They are always cheerful and we value their help. Nothing is too much trouble. Jackie and Katie are a valuable part of Gt Yarmouth Tesco Extra and make our shopping trip one to look forward to. Well done Giggle Girls x
Helpful Report
Posted 1 year ago
Abuse to 71 year old mother by Tesco security member of staff My mother visited the Woolwich branch on Sunday 26th February. She joined a long queue at the self check out to pay for her goods in enough time before the store shut at 5pm. On scanning an item on the self check out it became apparent that the price was higher than the shelf price tag. She asked a member of staff to check the price as it was incorrect. He informed her he couldn't go and check it. By this time it was nearly 5pm. No staff made any effort to resolve the problem so my mother made her way to the pet food isle to check the price again. On doing so, the store security guard told her the store was closed. My mother informed him she was going to check the price of the product and asked him to come with her as there was no one else in authority to ask. She showed him the product, the price that was displayed on the shelf and what she had been charged on her receipt. He was adamant she had it wrong. When she tried to explain to him it was definitely incorrect, he became aggressive, she was met with verbal abuse not help. He would not see the pricing error despite my mother pointing it out to him - he was shouting and raising his arms which my mother found very intimidating and upsetting. No member of staff came to her aid to find out what the issue was, instead they stood watching like it was entertainment. The security guard then walked off, still shouting and my mother asked a member of staff to see the manager, but was told there was no manager on duty. She managed to finally get a member of staff to check the price. At first they were adamant that my mother was wrong but once they could actually bother to double check the receipt against the shelf price they realised that the charged price was indeed incorrect. My mother was then told to come back the next day for a refund! This is not satisfactory customer service, especially as this is a pricing error by Tesco. Pricing errors happen a lot in this store. I appreciate pricing mistakes can happen but its the way that it was handled that is highly unacceptable. There was NO customer care or service. A staff member called Mahadi decided to give a refund, however his attitude was presented like he was doing a favour by giving a refund despite the error being no fault of my mothers. As she was leaving the store she asked the security guard for his name - Devid (or at least this was the name given) and he became aggressive again, shouting and in close proximity to my mothers personal space. At this point a supervisor arrived and asked what was happening. My mother tried to explain through the security guards shouts and the supervisor told him to walk away. Once the supervisor could see how distressed my mother had become he informed her that the security guard would be spoken to. However, I have no faith this happened. This whole experience was deeply distressing for my mother and it left her in floods of tears. I am disgusted she was treated in such an unnecessary way and the way the situation was handle is extremely unacceptable. My mother had done nothing wrong yet was made to feel intimidated, vulnerable and was given no customer support. No customer should feel like this shopping at Tesco. A formal complaint via email was made to the CEO of Tesco about the above. A reply was received from Mhairi Duncan-Scott (Customer Service Specialist) to say it would be looked into by the store manager. Despite requesting an update, months later there has been no further reply / response. This just goes to show the disregard and contempt Tesco management have for their customers! We will no longer shop here.
Helpful Report
Posted 1 year ago
The delivery service is unreliable. Seldom comes within the slot and often just cancels an hour before delivery. Last time I intend to use them. Asda much more reliable.
Helpful Report
Posted 1 year ago
Tesco Direct is rated 3.2 based on 2,170 reviews