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Tesco Direct Reviews

3.2 Rating 2,170 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,170 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Cheap insurance initially Then shot up dramatically after add ons
Helpful Report
Posted 3 months ago
I realise that occasional bag checks are necessary for self scanners, but do the people carrying out these checks (particularly the lady I recently had the misfortune to encounter in your Cleethorpes store) have to be so β€œaggressive”? Articles I had carefully placed in my bags, were just pulled out and then thrown haphazardly back, resulting in my arriving home with broken biscuits and bruised fruit. Why can’t checks be carried out with care?
Helpful Report
Posted 3 months ago
I would like to say how friendly all the staff are in Tesco on Aberyswth Road in Cardigan as regular shopper for many years I have always enjoyed shopping at this store ,Customer services is run well and never kept waiting long friendly and efficient , Says a lot for the store when you see the same staff over the years .Just sorry that there is no F&F in this store ,like they have in the Tesco in Aberyswthy sorry but this store is not in keeping with the Tesco in Cardigan ,the Customer service is totally inadequate it doesn't take long for a que to start why have 4 tills at customer service when they are never fully manned , Also the self service area is inadequate for a store this size I have never had to be in que in Cardigan Tesco self service like i have in the Tesco in Aberyswthy
Helpful Report
Posted 3 months ago
Appalling store at Pinner Green! Absolutely belligerent staff (the majority). As a Customer I pay for these braindead nincompoops to have a job. Filthy and badly stocked. The worst Tesco of all is Pinner Green in Harrow. Less than zero! πŸ‘ŽπŸ»πŸ‘ŽπŸ»
Helpful Report
Posted 3 months ago
I was treated badly by one of the workers in Tesco superstore in Quedgery Gloucester inside the shop. Her name is Collette. Collette is a very rude woman who is being backed by her manager. I wanted to buy single milk I took one she shouted on top of he lungs to stop me from buying. She told me to buy all six pack. I said no I always buy one then told me she won't let me buy it. I insisted and bought it. To me it was humiliating made me look like nobody. She is not a good person she doesn't deserve to be in Tesco.
Helpful Report
Posted 3 months ago
My wife and I were shopping in your Llansamlet branch today and whilst she was looking at items I was having a look in the next aisle namely at the scotches . Having found one that suited my pocket and my preference I failed to find a bottle relating to the ticket , a little disappointed but accepting that they might all already have been sold I rejoined my wife and we continued to shop . There was a young man busily restocking the shelves and - thinking "what the hell ...." I firstly apologised for being about to give him some additional work and he replied " not at all " and we went on to discuss my dilemma . He suggested that we had another look as sometimes a bottle can be hidden behind others or simply get pushed to the back and together we had a good look but without success , undettered he said that there was another avenue to explore and asked if I minded staying put and went off on his mission . I had another quick look at other scotches and before long the young man was coming down the aisle "out of stock" he said and I replied that it was no surprise as it was a good offer , he then smiled and said " except for this one "* and pulled a boxed scotch from behind his back and it was the one that we could earlier not find . I was so grateful and asked him his name and he said "Shaun" I extended my hand and we shook hands and I said how thankful and pleasantly surprised I was at the extent of this employees' dedication and he very sincerely said " always a pleasure" and we went our separate ways - me to catch my wife up and Shaun back to his task which he had left without hesitation in order to help me with my enquiry. Not only did this chap take his duties that extra mile but he was able to do this happily AND show a sense of humour when keeping the item behind his back before delivering the surprise* . Tonight I shall raise a glass to Shaun and take this opportunity to thank him officially for his service and dedication - I hope that the company will also - thank you Shaun .
Helpful Report
Posted 3 months ago
Our driver who I found out is named Paul always says Hello and is friendly and happy and so courteous. Every time he delivers he is early and leaves all the tracking messages so I know when he is coming and helps me unload by holding the basket which makes it easier and is a ray of sunshine especially when its dull as the weather has been lately
Helpful Report
Posted 4 months ago
8.20pm and shutters down again. Despite no notice previously, false advertising, B.S as usual. If closing early, let customers know of this. πŸ˜•πŸ˜•πŸ˜•πŸ˜•πŸ˜£πŸ˜£πŸ˜£πŸ˜£4th time happening, I'll shop elsewhere.
Helpful Report
Posted 4 months ago
While shopping in Halifax I noticed you have started selling tim tams these Arnott biscuits are lovely and they do a wide range of other biscuits I hope you start selling more of these.We usually buy them in Australia when visiting they are big sellers over there.
Helpful Report
Posted 4 months ago
its a nice place but they keep moving suff around
Helpful Report
Posted 4 months ago
Nice place
Helpful Report
Posted 4 months ago
I called into tesco at gilesgate today and the lady at the checkout called Debbie looked after me yet again another lovely lady so pleasant and friendly. I shop here and tesco in the market place in Durham frequently and everyone I feel has been hand picked for there personality thankyou .
Helpful Report
Posted 5 months ago
I got better insurance cover for just Β£5 more than Nutshell, who were my previous car insurers. Nutshell wanted Β£198 more, at renewal, so I ended up going with Tesco after looking at a dozen or so competitors. With car insurance going up by several hundred pounds, probably due to EV's and all their issues, it pays to shop around more these days.
Helpful Report
Posted 5 months ago
Good deal all round
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Posted 5 months ago
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Posted 6 months ago
Very good so far
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Posted 6 months ago
At my age now, I have the majority of my home shopping delivered. I have found Tesco to be the best provider for this service. Their delivery of goods for my home are excellent, every item is always correct and alternatives are provided to make sure all my order is provided, their deiivery service drivers are always polite and friendly and very helpful, I highly recommend this Company to all.πŸ‘
Helpful Report
Posted 6 months ago
i asked a young tesco employee for assistance and he could not have been kinder and friendlier , left his job to look "out the back" for me , very nice attitude , tesco prestatyn staff are all really nice , but i must mention Ben for special praise , thank you Ben.
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Posted 7 months ago
I had my usual home Delivery on Saturday 1st June. The delivery driver is most helpful and puts the items on the dinning table for me as I am unable to bend at present. He is always pleasant and helpful .
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Posted 8 months ago
No Hassles,no fuss.Good Old Fashioned honest values.
Helpful Report
Posted 8 months ago
Tesco Direct is rated 3.2 based on 2,170 reviews