Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being given cheese scones instead of all butter Tesco finest. Disgusting!¡! Can't get the sour taste out of my mouth.”

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Posted 5 years ago

“Why is it every week I get my on line order all my fruit and veg have a very sort well by date this happens every week please please Tesco do something about it it's driving me 😠 mad .”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“The only thing spooky about the new Halloween brownie bites is that the chocolate chips seem to have disappeared”

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Posted 5 years ago

“Our days you cannot trust humans, they are worst than animals, today I went to Tescos and bought item inside box comes 6 and cost £30, but other box with 3 cost £10 something, in the end no difference between it just quantity and the price, but the funny part the Tesco in catford didn’t make clear both prices I was surprise in payment but because embarrassment I took the expensive one if I know that cost £30 before hit the automatic cashier I will not taken, is a shame you cannot even trust some people try to represent the government, what disgusting evil workers tescos having. they are demons”

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Posted 5 years ago

“They sent me 8 products with a short shelf life which I refused. Complained and all I git is we are sorry we are refunding you. I actually ordered these products because I have a disability and was at home waiting for this only to be thoroughly disappointed and receiving a proverbial pat on the back for my troubles. Tesco direct NEVER AGAIN”

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Posted 5 years ago

“Tesco Goodge Street Tottenham Court Road Despicable service from this branch and outrages response from a senior manager of the CEO team; Mismanagement; incompetent and chaotic duty manager; verbal assault from the staff sale assistant. Contacted the Head office which was not a high standard, letter response with no complaint reference number, failure to outline the matter, not engaging with me with a despicable and unethical response from the CEO's complaints manager team mentioned that I have been giving a £ 10 voucher as if my serious complaints was worth a tenny to add insult to injury. I have requested a call back from the area manager again another failure from this retail company, unable to comply with the deontology act' code, not taking seriously complaints, brushing away the matter it is scandalous to have such poor standard in our high street and this should be as a matter of emergency address by the regulators which I will be contacting very soon now and further action will be taken”

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Posted 5 years ago

“Absolutely appalling security in place at Tesco. Period. Car got hit by another shopper so therefore I tried to request CCTV footage to forward to my insurance company to support my case only to be told by the security staff the outside CCTV is not 'live recording' - meaning is not being recorded ! What is the point of them ? And said to me that I have to follow the process/procedure and contact head office so I did and given them the required info they wanted only for them to say to me the incident indeed was NOT recorded at the time and only recorded if the security guard is present and wishes to ! What kind of work ethics is that? I thought the principles of multiple CCTV in and outside the premises is because the security cannot be everywhere at the same time and / or lack of security staff ! And the security guard even said to me at the time in a defensive way that Tesco are not responsible for what happens to cars parked - customers park at their own risk - yeah maybe so then again I did NOT blame Tesco nor say they were responsible, i know exactly who was responsible it was the car that hit me who was responsible, I just wanted the CCTV footage to support my case to the insurance company ! And isn't it ironic that misuse of the car park in many ways at Tesco can result in a fine or even car being towed away - Yep money talks ! So now I will not go to Tesco as I don't feel safe to leave my car there or even drive there and very importantly MY SAFETY / well being ! Shame on you Tesco !”

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Posted 5 years ago

“Very satisfied”

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Posted 5 years ago

“Absolutely appalled with the service I’m being given regarding a 3 month old tv i bought that no longer works. Still not resolved even though I’ve taken today off work for it getting collected only to be told it’ll be tomorrow so another day off work unpaid! Do ALL my grocery shopping at Tesco as well as petrol. Needless to say i won’t be doing it anymore 😡”

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Posted 5 years ago

“Almost always on time. Drivers always bring stuff through to kitchen. Will sometimes give higher grade replacements for better quality items. Website very easy to navigate. It is a massive timesaver for me to have delivery.”

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Posted 5 years ago

“1 star is too much. Was let down because of the drivers inability to find a post code. 150 people waiting for a BBQ for a staff event. When I called was told they could re deliver in the afternoon. Totally useless. Order was for £380 of food and drink. Will never use this service again.”

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Posted 5 years ago

“The delivery driver was rude to me, plus the substitution items were awful.”

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Posted 5 years ago

“Quick delivery and nice products”

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Posted 5 years ago

“TESCO CHARCOAL PRO TOOTHPASTE. The best toothpaste product I have ever came across. I have tried thousands of different toothpastes, whiteners etc and nothing compares to Tesco’s own pro toothpaste. It totally puts Colgate and the rest to shame. I have had issues with my mouth for over a year now and due to a hole in my gum I get a horrible taste that no toothpaste takes away bar Tesco’s pro. I highly recommended everyone in the world to use this toothpaste as it completely cleans the mouth and gums. I have to brush my teeth around 10 times a day with normal tooth past include Colgate and other big brands but with Pro I literally only have to do it around 3/4 times and that’s only if I eat. Very impressed with this product and I hope it stays on shelf’s forever”

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Posted 5 years ago

“i have been shopping at church langley harlow for many years i find the standards have dropped over the past year shelves not stocked poor customer services especiaaly tills not used nobody to ask for advice with products i am a early shopper still filling shelves at 7.am isles fuu of cupboard flloors filthy this morning the hole isle of frozen chips had broken down di not restock anywhere no staff to be found gone down fast”

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Posted 5 years ago

“This company has used their long experience to make buying a simple process. They are willing to resolve one's purchase problems without any problem. If you buy an item from them, just ensure not to cut off the tags unless you are double sure that it not be returned. Just test them and if you're not satisfied return them and TESCO will replace or refund.”

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Posted 5 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

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Posted 5 years ago

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Posted 5 years ago

“bought Tesco sun dried tomatoes recently-absolutely appalling!!! didn't notice till afterwards that the product is actually reconstituted tomato. Actually had consistency and taste of wet cardboard”

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Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews