Tesco Direct Reviews

3.2 Rating 2,170 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How do I contact Tesco Direct?

Helpful Report

(1 week ago)

You can contact Tesco Direct by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

84.21%

Industry Average

“ Clare customer service today was absolutely great,very understanding. Went that extra mile to help and sort my bill out ”

- Sean mizon

“ Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks! ”

- Keith

“ Very good customer service, well stocked, very very clean, staff are very friendly. ”

- Ruffina peter

Tesco Direct Reviews

Customer Service - Good