Tesco Direct Reviews

3.2 Rating 2,170 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How does Tesco Direct deliver?

Helpful Report

(1 week ago)

Tesco Direct delivers items by Own Driver.

Helpful Report

(1 week ago)

85.71%

Industry Average

“ When food items are in stock, Tesco delivery is very good and reliable, with friendly and helpful staff as well as various home delivery options. ”

- Susie

“ i would like to commend a Tesco delivery driver who comes some weeks because he is so pleasant and efficient. He is always cheerful and helpful and so willing to bring the delivery into the kitchen and empty the crates because I am not physically able to do this. His name is Kemar. Indeed most of the drivers are very helpful. i remembered to ask for his name yesterday because he is so good and very quick as well. ”

- Jill Birns

“ The young man who delivered my shopping went over and beyond the service we have received before, he brought the delivery to my kitchen and even asked if he could empty the trays onto the side for me. Which was so kind but we were OK doing this ourselves. This young man deserves recognition for his customer service. ”

- Amelia jacobs

Tesco Direct Reviews

Delivery - Fast