Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kinwarten road Alcester 2773 Fantastic staff always friendly and happy even when their under pressure in current climate morning staff are always helpful and make my shopping trip easy.”

Helpful Report

Posted 4 years ago

“Apparently it is Tesco’s policy that the delivery drivers do not speak to customers when they deliver and confirm that they are delivering to the right customer. Because the delivery driver who dropped my items in front of my door and moved out of sight that I thought he had left did exactly those things. First of all my delivery was more than 3hours late. I was not informed it will be this late. However when it arrived as mentioned I didn’t see the driver I just saw baskets at my door. I acknowledged him but he ignored me and said nothing to me as I unloaded the baskets. He didn’t confirm who I was or that i was the right customer. He did not even apologise for the delay or anything. That was very disrespectful. I have had problems with Tesco and my deliveries too many times. That man is rude and a poor representative for your business. Tesco needs to do better. It is now time to part ways Tesco. It has not been a pleasure. You have treated me and from the other reviews your other customers atrociously and I for one will never shop with you guys again.”

Helpful Report

Posted 4 years ago

“Tesco have just cancelled my delivery on the same day its due, no explanation or offer to reorganise, just cancelled and confirming I haven't been charged, like that's some form of compensation. I ordered days ago, I have covid and I live on my own, I have no food, thanks Tesco, I will never shop with you again. Complete let down and waste of time and energy. Why not offer me a click and collect slot instead, their customer service is none existent and no phone number to call, I am completely appalled.”

Helpful Report

Posted 4 years ago

“My shopping arrived 3and a half hours late my wife was sick and needed fruit and complan badly the service we received is appalling and shows tesco was cramming deliveries to get more money not thinking of the customer at all very stressed and disappointed with tesco will never use again”

Helpful Report

Posted 4 years ago

“Tesco 2514 love the friendly staff. Alway happy to help. Prices good saves going into big shop. Lydia Douglas is a people person. Always happy to help.”

Helpful Report

Posted 4 years ago

“Shout out to the staff at Tescos in the town of Chelmsford. They are all always polite cheerful and friendly to all their customers Thank you”

Helpful Report

Posted 4 years ago

“Had a Tesco delivery tonight,the driver was spot on time and made a big delivery to the second floor in a matter of minutes ,absolutely no fuss,he was well mannered and smartly dressed,he also wore a mask,really pleased. Thank you. Jim Montgomery”

Helpful Report

Posted 4 years ago

“Prices have gone up astronomically since they introduced the pay monthly club card scheme. Can only assume it’s to encourage everyone to pay the monthly fee. Not impressed and shall be shopping elsewhere going forward as I suspect a lot of other people will.”

Helpful Report

Posted 4 years ago

“You are not applying clubcard deal savings from online shopping to the final invoice on delivery. This is the 3rd week it has happened. I call, tesco agree, apply the savings and offer a discount voucher as apology. How many other customers are NOT checking their invoice and losing their discount?”

Helpful Report

Posted 4 years ago

“Just been to my local Tesco Cleckheaton and want to say Thanky to Norma on the till she was absolutely brilliant. She packed all my stuff for me with a smile on her face what a brilliant customer service Thanky very much 👍👍”

Helpful Report

Posted 4 years ago

“I think they raised the quality products. However in the past 2 days with the new regulation I saw staff members and customers not wearing face masks and I felt unsafe. The security wasn’t taking care of it.....very disappointed.”

Helpful Report

Posted 4 years ago

“Half of my delivery schedules, never happened. They only sent an email after time slot to say they cancelled it for dubious reasons. They are extremely unreliable. I will Never use Tesco deliveries again. I'm going to cancel my saver delivery contract with them.”

Helpful Report

Posted 4 years ago

“Straight to till. Cashier lovely!”

Helpful Report

Posted 4 years ago

“The Driver called to say he would not deliver to my address but instead demanded that I meet him in a public car park 15 mins uphill away to collect my £160 shopping order. I thought it was a wind up -He argued with me -assumed that I was a holiday maker and therefore did not know the village I lived in and put the phone down on me. finally he did delivered my shopping to my house after talking to his “manager” without a problem as has happened over the past 5 years of deliveries. His excuse was that the roads were too narrow in my village for his van - This is complete rubbish as large vans + small trucks use the roads all the time as it leads to a working harbour Perhaps it is his poor skills in driving and a even poorer attitude that was his problem . I think I will be taking my custom else where.”

Helpful Report

Posted 4 years ago

“I got the impression that deliveries over a certain amount was free Tesco use the word free a lot but nothing is free when you have pay for service plan etc”

Helpful Report

Posted 4 years ago

“When there was a delay with delivery yesterday (28 September 2020) I called the customer services and was told that there is a delay and there was 2 more household before me! About 3 hours later at 9pm called them again and they said that it was delivered! The Tesco website also said that it was delivered! The customer services said that the driver came and no one was there and we have refunded you! I live in a cup-de-sac and I can see who is coming and leaving from my living room! Lying is part and parcel of the TESCO customer services, driver and it seems that the whole ethos of this outfit is to have a parasitic attitude! Take take take! I detest liars and as soon as I heard that, I knew I had to expose the cowboy driver! I made several complaints online at Tesco site. Not only we have nothing now and can't get a slot, also our groceries for the week has not been delivered and left us (disabled) high and dry. I can assure you that I will get them legally. We hold the money and TESCO by far is the most horrible outfit out there. Please stop buying from these parasites. I am from now forever! NO more TESCO GUARANTEED!”

Helpful Report

Posted 4 years ago

“I did the shopping and I forgot about the clubcard and the cashier didn't even remember me, today being Sunday I did the shopping for a week and most of the products were priced like a clubcard. if I put a clubcard I had a discount of around 20 pounds.I am very disappointed!!!!!”

Helpful Report

Posted 4 years ago

“Best Service In Galway! Cheery Driver, prompt service, price matched. No return required, received all products. I'm vegan so mines more complicated and after a few deliveries, they know what to switch to if one flavours out if stock. Big fan!”

Helpful Report

Posted 4 years ago

“I’m only giving one star as it’s not possible to score zero. All Tesco stores I had a displeasure of visiting are very expensive for the quality (or lack of it) of fresh produce they provide. My local Tesco (near Roman Rd Market in Bow) regularly stocks refrigerated food that is either out of date or very near expiry. I have on several occasions failed to check the dates, as you generally trust that the shop will actually stock fresh food. Last Onken yogurt I bought was 5 days past the date on the lid and it absolutely stank when I opened it. I also suspect that fridges are not properly maintained as the yogurt formed a layer of water on the surface resembling sick. It is also too expensive. Quality of fruit and veg is even worse for that matter. Taste the difference grapes really made me taste the difference, just not in a good way. My biggest problem with all Tesco shops nearby (Bow, Lower Clapton Road, Morning Lane) is the fact that they try to sell a lot of food that’s few days away from being unsafe, yet they still charge astronomical prices for it. I suspect that this is the way they try to increase their failing profits, it’s just disgraceful that they try to mislead customers. I never returned the product as it was was a hassle, and I was too disgusted to even try replacing it. If you want a good quality, tasty and fresh produce, definitely go to Lidl or Aldi, as they are polar opposites. My last comparison was Tesco hot smoked salmon, vs the same product at Lidl. Lidl’s salmon was much fresher, tastier and a whole lot cheaper than its Tesco equivalent. It’s hard to describe how awful Tesco salmon was in comparison. The pack was full of water and the smell was dubious to say the least. I’m actually being kind here, as I wouldn’t feed it to a stray dog. Again, it was 3 days before expiry, and was almost double the price of Lidl. When food reaches the point when it’s about to expire, it should be donated to charities, as that is a better way of minimising the food waste. Instead, Tesco holds this food until it’s unsafe, and what can’t be foisted on unsuspecting customers is then thrown away. You can regularly see produce about to expire being reduced 10 or 20 pence, yet nearly unfit for consumption. Absolute disgrace, and I no longer shop at Tesco from today. I have cut up my Tesco club card and I’m moving over to Lidl permanently, even though they have no loyalty scheme. Even though Lidl is located further away from me, it is well worth visiting due to cheaper prices and far superior quality of fresh or refrigerated produce. Lidl’s bakery produce is always amazing, and even if you arrive later in the day, you are greeted by a smell of lovely patisserie. Tesco baked goods are always more expensive and are only fresh for few hours in the morning. If you arrive in the afternoon (after work), you are confronted by saggy dry bread, half empty shelves and stale pastries that are not fit for animal feed, let alone human consumption. Cardboard is the nearest taste comparison. Dreadful and dreary is the only way to describe this shop. I don’t know if Tesco deteriorated over the last 10 years, or we just didn’t notice how much better Lidl is. If tesco continue to operate in a same way going forward, they are definitely on their way out. They are not even enforcing their mask policy properly. Today was my very last shopping trip to Tesco, and that was a result of witnessing a maskless customer heavily coughing in a fruit and veg section, without even attempting to cover her face. She was clearly unwell and she continued to splutter her way around the store. All of this was witnessed by staff and security, who did absolutely nothing. I simply left my basket and walked out. I’m most definitely never coming back, as this place can only take your money, in return for food poisoning and possible COVID-19 infection. Seriously, if you want freshness, taste, reasonable prices and feeling safe, forget this thievery and visit Lidl or Aldi. You’ll be pleasantly surprised and much better off financially. I might return to Tesco one day, but that day will only come if I develop immunity to salmonella, Covid-19 and botulism. I have thrown my club card in the nearest bin.”

Helpful Report

Posted 4 years ago

“Consistently dreadful. Short shelf lives, damaged products, packaging saturated obviously been standing in the rain, contacted customer service, should be renamed don't expect any service as we really don't care. I was also a priority shopper due to shielding. Over 8 weeks of constant issues with my deliveries l had had enough...the stress each week was too much. They have lost this customer who was spending on average £400 a month.”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews