The AA Reviews

Name: The AA
Rating: 2.85

2.9 Rating 1,909 Reviews

46 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

Nasimi Mamedov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally painless and saved £300 believe it or not from a major company that I had used for years and never had one claim, if they spent less on TV adverts with ageing gangsters then maybe they could cut their premiums.”

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(Car Insurance) - Posted 4 years ago

“Found the go compare site give the best value for my car insurance which was the AA”

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(Car Insurance) - Posted 4 years ago

“I have had a very good experience with my AA callout today. From the phone call to the repair was very professional. Phone call very polite and the AA will be with me in an hour. He came in 45mins. The young man, Wayne was his name, worked hard to find the problem and in the end I had to go to the garage with him taking me there and he had to walk back. He was so helpful. It's not often you find this and I appreciated what this young man did for me. 4 star rating from me.”

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Posted 4 years ago

“Doont join simple Broke down 2 am got home by sub contractor Bud Breakdown not even the AA AVOID”

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Posted 4 years ago

“Took money out of my account after a direct debit had been cancelled. This is illegal and will now be reported to FOC and charged back through my bank. Terrible practice during times of hardship and completely fraudulent.”

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Posted 4 years ago

“AA uses a car hire company for replacement car while yours is in the garage. Even though your entitled to a courtesy car, the agreement you enter is for a Hire car. This company then charges astronomical prices for an ordinary car, which you get billed for. Total scam by the insurance companies, totally underhanded. It's a loop hole in the law that let's them do this. But it's a total scam. AA are well aware of this and hides the fact that your Courtesy Car is a hire car....”

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Posted 4 years ago

“Information provided on line was lengthy and tedious. No Certificate was provided which I normally like to keep in the glove box.”

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(Car Insurance) - Posted 4 years ago

“Inefficient, incompetent and full of excuses for bad performance. The AA is totally let down by their backoffice services. Whenever I have had the need to speak to them I have to listen to them tell me how “very busy” they are. It doesn’t seem to occur to them that if they are constantly busy then they need to employ more call handlers and back office staff. I recently had a back spring break in my car. I tried to log a call with them via the well promoted AA app which advised me that my membership had expired albeit on that very day they had taken £58 by direct debit from my bank account as they do every month. So I have to call them to log the breakdown and they are “sorry” and once I have logged the call can I then call the App team to advise them about the problems with the App as if I don’t have better things to do with my time than wait on the phone for 45 minutes so that I can help the AA fix the problems that they have created. Their patrol officers I have found to be excellent, friendly and courteous and the officer was on this occasion. Having had a bad experience with the AA a year ago I made sure that I played exactly by the AA rules this time. I complained about the experience that I had last year (another three hours of my time and a lot of frustration) and their investigator found that my complaints had been justified but I’m still waiting for them to refund the money that it cost me. So I play by their rules. I phone their claims line who advise me to take the car to my local garage to have the fault diagnosed. My garage are hot on it and they get the car on their ramp quickly and then spend all day trying to contact the AA claims number to discuss the repair but of course the AA are “very busy” so the repairers (who also have better things to do than sit and wait for the AA to answer the phone (they are “very busy” after all) and don’t manage to get to speak to anybody until 4:30 when they are told that somebody will call them back on the following morning to authorise the repair, but they don’t call back (because after all they are “very busy”). So now my repairers have to take the car off their ramp because they have other work to do and will not be able to repair my car for another week. I call the AA claims line to ask them why they didn’t call back as they said they would and guess what? They are “very busy” and the repairers didn’t call them until 4:30 yesterday. No! You didn’t answer the phone until 4.30 (because you are “very busy”). I tell them that I’d like to speak to a supervisor and they tell me that I cannot but they will get someone to call me back but it might take up to three days (because they are “very busy”). The moral. The AA are “very busy” too busy to be able to give you the service that you want commensurate with paying £58 per month. THE AA ARE “VERY BUSY” GO SOMEWHERE ELSE IF YOU WANT A GOOD SERVICE.”

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Posted 4 years ago

“Been a customer for two years and paid for a breakdown cover from home. Wanted to also insured my car with them but it was too dear ( double the price). Decided to cancel in August even though my renewal was due inJanuary and I didn’t get any refund for 5 remaining months. Not really nice and as a customer not really understanding why I did not get any refund. Not fair”

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Posted 4 years ago

“Lack of communication, not really helping us fixing the problem. Dumping us at a gas petrol station waiting all night to be picked up and at least brought home.”

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Posted 4 years ago

“Will recommend AA”

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(Car Insurance) - Posted 4 years ago

“its ok so far !!”

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(Car Insurance) - Posted 4 years ago

“The worst ever. Greedy to take the money but wornt repair the car. Avoid.”

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Posted 4 years ago

“Broke down in Ireland. Recovery was quick and repair was done with no problems”

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(Car Insurance) - Posted 4 years ago

“Treated with contempt after 42 years membership. Offered a renewal with a 36% price hike, I contacted them 5 times and kept being told someone would look at the price and call back. I did get one call back at an inappropriate time but that was pointless as he said he couldn't do anything as 'the computers were down'. In my last conversation with a representative I was told they could 'see these notes on my file' and the policy was now cancelled. No interest in retaining my business and no customer service. I guess the AA is just another venture capital business now. I can't imagine how much business the AA has gained in 42 years from my recommendation, both in person and via the various car and motorhome club forums that I am involved with but no longer. I have now removed all the AA badges from my vehicles in disgust. Brian Crewes Cumbria”

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Posted 4 years ago

“What a sham, joined up in 2004 and as a mechanic you still cant fix your own car without tools and parts so happily joined, over the years the prices kept going up and up, you had to either cancel and re join or call and moan, i also added my partner, (more piece of mind), but at over £120 a year!!! The best they could offer was to add my children to a policy? I broke down a few weeks ago and whilst broke down in the services an aa patrol came over and told me to ask for a low loader as a normal van would attend otherwise and wouldn't be able to help me, after a nightmare of trying to get through i was point blank refused, told i would have to go through the motions, a patrol to say yes was unfixable and then await a recovery truck, i cancelled the recovery and paid for a local firm to recover the van. 16 years of loyal service and paying through the nose every year the first time i need them i have a rig moral to go through. Being a garage and doing the aa warranty repair work also i feel i have been well and truly stung, i look after the AA for there customers through my garage and there warranty sheme yet i cant even be recovered from the side of the road that i pay for? A complaint was made and no acknowledgement, then today 5 weeks later getting a random call saying due to there terms its how it works, what a waste of time and resources, no wonder people are at the road side for hours!!! Carl”

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Posted 4 years ago

“I've found dealing with them very good and giving me exactly what I wanted”

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(Car Insurance) - Posted 4 years ago

“Thankfully I've not had to use the service's of the AA.”

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(Car Insurance) - Posted 4 years ago

“Rammed of the road by a aa truck all reported no response from aa emailed called 9 weeks now how can a road service not respond to unsafe driving with one of there drivers even cancelled my companies membership terrible service”

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Posted 4 years ago

“Five months into the claim and still not fully settled. Very slow although coved19 played a part during the lockdown.”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.9 based on 1,909 reviews