The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m 77 years old and was left at the services for over 3hours and the only contact I had from the AAwas to add a further hour each time to their ETA after being told by the duty services manager that the AA often left people there overnight I made my own arrangements and my local garage in Plymouth came over 150 miles and rescued me all before any further contact from the AA. The service is a joke and I shall be cancelling it ASAP. Do not be conned by this organisation”

Helpful Report

Posted 10 months ago

“Our car packed up on us while on holiday, near penzance, Wednesday just gone. AA were quick to come out and look at it, and ended up having to be towed home. An arrangement was made for me and car to be picked up this morning (now yesterdaymorning), and start long journey home to Hampshire. My first guy (David, think his name was) was on time and brilliant, took me as far as he could, and dropped me at a services. Got there at about 4.15 ish, that's where the magic ends. Was kept waiting till nearly midnight before I was picked up again, only to be told.....I'm going to another services....and here I am at 1.25am, female on my own, waiting for a text to even tell me when someone else is coming! Nothing......so 14 HOURS after first pick up, I'm STILL not home. Just disgusting.”

Helpful Report

Posted 10 months ago

“This review is about AA’s business partner. My car broke down on Wednesday and AA sent out Rowes Towing in Tauranga. The short story is after waiting 3 hours and getting two different trucks they couldn’t load the car and canceled the job. Not even sure why AA would partner with such a shoddy company. The positive is DVT (Downtown Vehicle Towing) came out and had car loaded, secured in 15 minutes. Even though understand not AA, though why they partner with the first company and they have the contract seems stupid”

Helpful Report

Posted 10 months ago

“On May 7, for anniversary trip, there was a maintenance issue which had been reported 6 times, and ate the entire 3 hour layover we had in Philly, flying to Venice. Because we missed, we lost $500 in Venice, had to spend another 300 in Philly for a hotel. On our return, the intl leg was perfect, but out 4:54 connection to Pensacola has now been delayed by 6 hours, with no end in sight. They are short of crew and sympathy and seem inept..we will try hard to NEVER book again with aa.”

Helpful Report

Posted 10 months ago

“After waiting five hours For recovery, a representative from the AA came and told me that we would have to have the vehicle removed by a tow truck as he was unable to do it. He said we could set it up for the next day and we give him all of the information of where the garage was And he said everything was fine and said everything was set up for collection the next day at 3 pm the next day, the vehicle had still not been recovered so I called the AA I was told that their representative had just said the case was pending and nothing was set up. I was then informed that the recovery was unable to happen unless I upgraded my policy as they said that the garage that we had agreed on was outside my policy limits. But surely once the AA representative Had already agreed that recovery could take place to that garage, I’m sure that the AA should honour their agreement especially when I’ve already waited, five hours on the night, and another full day has elapsed with my car still stranded”

Helpful Report

Posted 10 months ago

“Flet really let down my the AA cracked my axle and my car was not drivable so called the HELPLINE was told it would be quicker the use the app so did this put in all the information required and was then given other contact number rang that spoke to a man who informed me they would cost me £300 for them to attend luckily I didn't end stranded so I ring the garage were I have my car repaired and guess what they came out to collect at quarter of the price how can they justify that price tag absolutely ridiculous taking payments every month then asking for a large payment to get you safely home what joke”

Helpful Report

Posted 11 months ago

“Absolutely rubbish serivce on car insurance no option to change your car online and when you ring them they will tell you that they can not change the car been with them for 2 years but i would say Absolutely non sense service,avaoid them at any cost better try go skipy aviva but never ever AA”

Helpful Report

Posted 11 months ago

“Expressing my extreme dissatisfaction and disappointment with the recent experience I had with AA breakdown service, particularly regarding the usage of the AA app. As a new member of AA Breakdown Service, I eagerly installed the AA app on my phone, intending to utilize it as a convenient means of accessing the services in case of emergencies and tested it to make sure its working. However, I was appalled to discover that after reporting my first breakdown following the activation period, I received a call demanding £150 to come out due to allegedly using the app before the 24-hour grace period. This experience has left me deeply frustrated and disillusioned with the service provided by AA Breakdown. Not only was there no mention of any such grace period or potential charges during the sign-up process, but the manner in which this situation was handled by your team is utterly disgraceful. Instead of offering assistance and support during a stressful situation, I was met with unexpected financial demands and a complete lack of empathy. Furthermore, I find it unacceptable that the AA app, which is promoted as a helpful tool for members, is seemingly designed to trap users into incurring additional charges without any prior warning or clarification. I strongly advise other potential customers to exercise caution when considering AA Breakdown Service and to avoid relying on the AA app, which appears to prioritize profit over customer satisfaction. I cancelled my service immediately.”

Helpful Report

Posted 11 months ago

“Travel all over the world First time with AA. Never again. Coming back from Cabo Mx. Delay after delay. We had frozen fish on flight that made final destination without us. Not one person seemed to care. Nasty customer service. Never again.”

Helpful Report

Posted 11 months ago

“Broke down at Glasgow Airport, but had to leave vehicle to catch flight, aa attended but vehicle undrivable. Will not come out again to tow home as apparently can't come out to same job twice!?”

Helpful Report

Posted 11 months ago

“BOYCOTT “UN-AMERICAN AIRLINES” American Airlines has ABSOLUTELY NO!!!!!!!! customer service. The leadership at AA is completely out of touch with what’s going on with the company!!! VERY POOR service,,,, PLANES THAT ARE NOT!!! RELIABLE AND CONSTANTLY BREAKING DOWN CAUSING DELAYS!!!!!ABSOLUTELY NO COMPENSATION FOR THEIR FAILURES!!!!!! They do NOT care about their customers or the quality of service, and this goes RIGHT TO THE TOP!!!!!! This is the worst customer service rated airline!!!!!!! Just read all the NEGATIVE REVIEWS!!!!!!!!! Had an early morning flight,,,, got 3 emails saying the flight was on time, and 3 emails saying the flight was delayed??? Called the AA customer service phone line, and the auto attendant said my call would be answered promptly in 1 hour and 3 minutes,,, so I went to the airport only to find out the flight was delayed buy 7 HOURS on a PERFECT WEATHER day, and the plane was on the tarmac from the night before. All the crew showed up EXCEPT FOR THE PILOT. (Was He To Hungover???) We were FINALLY TOLD THIS AFTER PRESSING THE ISSUE MANY TIMES!!!!!!. Had 1st class tickets, missed my connection, had to stand in a line for 2 Hours to get boarding passes, then my wife and I didn’t even have adjoining seats on the re booked flight!!! Instead of getting to our hotel @ 1:30,,, finally arrived @ 9:30 pm. Missed all my afternoon meetings, and the hotel restaurant was closed,, no dinner!!!!. I paid almost $5200 for these two 1st class tickets, and AA offered me a $25 voucher,,,,, WHAT A JOKE!!!!!! THIS WAS A FAILURE OF AMERICAN AIRLINES NOT TO HAVE AN EFFECTIVE CONTINGENCY PLAN IN PLACE FOR A STAFFING ISSUE AND DID NOTHING TO COMPENSATE US FOR THEIR NEGLIGENCE!!!!!!! AMERICAN AIRLINES HAS BECOME A POORLY RUN AND MISMANAGED JOKE OF A COMPANY !!!! THEY HAVE NO!!!!!! CUSTOMER SERVICE AND DO NOT GIVE A DAM ABOUT THEIR CUSTOMERS OR GIVING GOOD SERVICE!!!!!!!!! PLEASE BOYCOTT “UN-AMERICAN AIRLINES” YOU’LL BE GLAD YOU DID!! ALREADY BOOKED WITH DELTA ON MY NEXT TRIP!!!”

Helpful Report

Posted 11 months ago

“Have AA breakdown and insurance cover, another driver slashed my tyres and the AA took 40 minutes before phone went dead and they had a conversation with the police to recover my vehicle to be put on a merry-go-round circuit of who was responsible to recover the vehicle in a hair raising situation before phone went dead and never recovered vehicle. Taking a possible 8 weeks for complaint to be dealt with .Please panic your with the AA”

Helpful Report

Posted 11 months ago

“I am absolutely disgusted with AA and the lack of empathy displayed during my recent breakdown. My partner decided to change her vehicle so we purchased a Jaguar iPace. Whilst we were initially impressed with the car, it broke down 170 miles into its 230 mile journey home on the day of purchase. Obviously this isn’t ideal and is already frustrating, I called the AA having become a member when I made the poor decision to go with them as they were cheaper than the RAC who I had been with for 15 years and never called out once. The AA were fantastic at first but this soon stopped. They incorrectly explained that my car wasn’t taxed so they would move the car to a safe location but not fulfil their contractual obligation to recover it to any Uk destination as per the policy I have in place. I explained that the vehicle was in fact tasted as it was jus stone that day as we had just collected it the same day but the DVLA had simply not updated their system yet. Somehow this became my problem as the AA refused point blank to recover it despite having the invoice and all the paperwork including the new keeper supplement dated that same day! I also explained that the road tax is free so I have no reason not to tax it and if they check on the GOV website, they will also see that the V5 was issued that same day as advised. The AA we’re NOT interested and instead invited me to pay £305 to have the car recovered which I had absolutely no option but to do. I am extremely concerned that if my partner had been in the car on her own or with our young children, the AA think it would have been acceptable to dump them at a services without any care for their welfare. I am genuinely disgusted at this attitude. I completely respect that if a car isn’t taxed they shouldn’t assist but not when all the evidence is present to prove the car was collected THAT DAY and taxed! Needless to say, I am cancelling my membership with them and rejoining the RAC who are also now £3 a month cheaper for the same level of cover. Don’t do it guys, they are not on the customers side at all.”

Helpful Report

Posted 11 months ago

“I've had AAA for over 30 years paying $200/month of late with all the increases. Today, my wife lost a tire on the freeway and called for assistance (for only the second time on our policy). A "computer glitch" prevented verification of the policy and they would not dispatch a truck for over 30 minutes. An hour after that, the truck arrived. She sat feet away from freeway traffic for 90 minutes. I am so furious that I canceled after a terrible phone process. What a sucker. Find better, cheaper service.”

Helpful Report

Posted 11 months ago

“Excellant service from the the first call the engineer arrived within 1 hour and resolved the problem”

Helpful Report

Posted 11 months ago

“Excellant service today, Todd arrived quickly and got me back in my car which had completly shut down and locked me out He checked the battery and adviced me to run the engine for a while. Very happy with the AA from first call to solution”

Helpful Report

Posted 11 months ago

“thankyou for amazing quick service, thanks Carl you were brilliant”

Helpful Report

Posted 11 months ago

“I am not satisfied with the service of this company, and my complaint is: I had to cancel my session due to back pain. In addition, I had a sick note from my GP. Having no knowledge of the cancellation policy, I was charged a one-hour fee. As my instructor booked the slot using her mobile app, I did not receive any written or verbal information about the policy from her during the booking process, nor did I sign any paperwork. As the AA told me when I got in touch with them, all instructors are self-employed, and only the teacher is able to provide a refund. So, my query is: Who is defending the students' rights, and what purpose does this business fulfil? When I spoke with the instructor and informed him that I had no knowledge of any policy, instead of discussing the policy, he stated that "he would have cut the entire 2-hour session if I had cancelled via the app, but he applied only a one-hour deduction". I want to emphasise that he once cancelled the class without giving any notice. Normally, when classes are booked and cancelled, I receive a message from the AA, but I did not receive any information through any means. I waited outside in the cold for thirty minutes, and since I work for the NHS, I had to shorten my shift by two hours, take a taxi, and head straight to work. And when I explained this inconvenience, not even an apology was offered. I have all the texts that I received from theaa and instructor as proof. I would like to ask for a refund, as I did find this fair play.”

Helpful Report

Posted 11 months ago

“My tyre got flat 8.30pm on Sunday and straightway I rang aa they told me they gonna be in 20min but they didn't turn up and 1 guy rang me and he said too far for him and he swap with other guy that guy is in wrong location so he didn't turn up aswell finally 1 recovery guy came at 1.30am he take me from m40 to Warwick south service station and he left other guy came 3am he take us fro there to another services station moto services station near Bicester and that guy left us .he said other guy gonna come 6.45 to 7am. I was waiting until 8am 1 guy came and he said only 1 adult can take with him my wife and my sister was with me I fight with them I can't leave them. Finally he left us . I'm waiting for other guy .In the meantime I called you and explained about my situation from yesterday night 8.30 pm to today (Monday)morning 7am I’m in the motorway and motorway service station with my wife and my sister.Can you imagine how is hard without food and water and in this cold weather we were standing in the motorway way for 3.1/2 hrs then we they came and left us in 1 motorway then again another one came and left again in another motorway.we can’t able to sleep and I have work tomorrow and my wife has work tomorrow and my sister has work tomorrow.My daughter was stayed with my sister and I need to pick her because everyone is going to work so I have to pick her and drop her at school.But no one didn’t care about our situation. I’m paying for the insurance but I didn’t get any help from you. Can you imagine my situation.seriously we all 3 didn’t go to work on Monday and.whom I left my daughter they didn’t go to work because my daughter is 6 years old.How can they go if they leave my daughter at home means what will happen.Seriously I didn’t expect this from you.one of your colleague said she gonna give 50£ compensation for me .Do you think 50£ is enough for all these struggles.we 3(me my wife and my sister)didn’t go to work on that day .and another sister who took care of my daughter was didn’t go to work.we all lost our 1 day salary plus we couldn’t able to sleep and eat properly and my wife got sick now because she stayed in thecold motorway for 3.1/2 hours and she didn’t go to work today aswell. Can you please imagine our situation”

Helpful Report

Posted 11 months ago

“I had a non fault accident and the third party insurer (the AA) managed my repairs. I had a fire car which was good and Comms were good but it all went wrong when the car came back from their repairer, Alton Cars. Some damage hadn’t been repaired, some underbody trim hadn’t been replaced and was missing, and the car has totally failed/broken down twice in 2 weeks. It’s had to be recovered to VW twice and the AA have washed their hands of it like it’s not their problem anymore. I’ve been without a car both times. I’m currently without transport, still paying the finance on a pretty new car but have no mobility. Terrible service”

Helpful Report

Posted 11 months ago

The AA is rated 2.8 based on 1,946 reviews