The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!!”

Helpful Report

Posted 1 year ago

“LET DOWN, UPSET I can’t believe I’ve waited over 8… I can’t believe I’ve waited over 8 weeks just to be told that the AA aren’t taking liability on damaging my car when I called them out to help when my car breaking down! They couldn't fix the problem so said they will move my car to my garage, my garage and home where over 13 miles away and was out of the 10 mile radius, they asked me for £280 of which I didn’t have. Long story short they said they would take me to my work of place which was 1.5 miles away, they made me read a leaflet on towing, to which I said I wasn’t comfortable, but due to me having to leave my car in the middle of the road I felt I had too! He made me sign any damage form. I managed the tow for 1.5 miles, driving it ok past roundabouts, small and big turns, etc, then when he turned into my work place it was a very sharp left turn on the left. I turned my wheel as much as I possibly could, but it wouldn’t turn any more. I beeped my horn to let him know, he carried on then stopped, then I heard a huge tearing, the bar tore all my grill straight across to the left also dinting the body work. He got out saying if only you had beeped sooner, I explained about the wheel, he then tried to turn it, took him ages to do so. He then proceeded to complain about his tow bar being bent and all being my fault. He showed no remorse or sympathy towards me or the car (TT) Today they have said because I didn’t turn the wheel it’s all my fault, of course I turned the wheel, I work there I know what I’m doing. Im so upset with the whole experience of which I have told them, I’ve asked for them to reassess there out come or I will be seeking legal advice! Has this ever happened to anyone else! Carolyn Ashcroft”

Helpful Report

Posted 1 year ago

“Truly awful company. They do everything they come to charge you for each time they come out. Waste of money.”

Helpful Report

Posted 1 year ago

“Almost one month ago my car broke down on the road at 11:50 am on August 24, 2023. After AA sent the mechanic, it was found that the car needed to be recovered because there was a problem with the turbocharger. They told me that the recovery truck would arrive within an hour. I waited for my wife on the road for 6 hours without food water and toilet and the AA didn't show up, always lying about the time the recovery truck would arrive. When it was 6:00 pm we called again and they said they had no idea when the recovery truck would arrive. We had to call a private recovery truck who charged us £405, because my family was in a panic to wait 9 hours on the motoway. I want AA to reimburse me for this amount £405 and pay me morals for what happened. The company was disrespectful to its customers, an unbelievable and disgusting situation. I received after 6:00 pm a SMS from AA that will just recover me another day.”

Helpful Report

Posted 1 year ago

“My wife hit a deer in the middle of the night in an isolated spot in the Scottish Highlands. Car was extensively damaged and unable to be driven. The AA on this occasion proved to be a dysfunctional and incompetent organisation that effectively abandoned her. The call centres are hell on earth.”

Helpful Report

Posted 1 year ago

“On 30th August 2023 in Huddersfield my car had a flat battery. As part of my Ford Assist policy they immediately sent a mechanic from the AA who was very efficient, polite and friendly. I would like to thank both him and the customer service team for their professional and thorough service.”

Helpful Report

Posted 1 year ago

“Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide”

Helpful Report

Posted 1 year ago

“My 21 year old daughter on route from work across secluded country lanes in Cornwall as only route home hit a pot hole and burst her tyre. Managed to get in touch with AA who said they would be with her within the hour then kept putting the time back an hour then another hour. Not wanting to leave her on her own I drove out to wait with her. It was clear they were not coming so I managed to get the vehicle off the Road and they promised to come to day then started to put back the time by hour after hour. I cancelled and arranged to get someone out to fix. What's the point in having cover when they are so unriliable. Awful service”

Helpful Report

Posted 1 year ago

“the AA , "fourth emergency service" left my daughter on the hard shoulder of the motorway for 3 1/2 hours, only to be towed to a service, and left for another 3 hours. if a woman on her own , broken down on a motorway , isnt a priority, then what is ? The usual excuse of "high volume of calls" cant be used , as when the breakdown guy got there he told her he only had the call 10 minutes before !”

Helpful Report

Posted 1 year ago

“AA Deserve A ZERO FOR THERE INCOMPETENT UNSYMPATHETIC STAFF I SENT THEM A EMAIL ON 25TH AUGUST 2023 STATING TO CANCEL MY INSURANCE AS THEY ARE A BUNCH OF RIP OFF WHICH NOW I TURN TO THE FINANCIAL OMBUDSMAN AS I FEEL I BEEN UNFAIRLY TREATED BY BEING CHARGE A EXTRA £75 AT BEGINNING OF TAKING MY INSURANCE OUT WITH THESE AND ALL I EXPERIENCE IS DIABOLIC UNPROFESSIONAL SERVICE EVEN WITH THEY BREAKDOWN SERVICE THEY EVEN REFUSE TO COME OUT TO ME AS I HAD A ISSUE WITH MY CAR AFTER HAVING NEW CLUTCH FITTED. THEY USE TO BE VERY PROFESSIONAL ONCE THEY HAVE NO NVQ CUSTOMER CARE SKILLS JUST WANT TO TAKE AS MUCH MONEY FROM YOU THAT IMPORTANT TO THEM STUFF IF IT EFFECTS YOU TO LIVE DISGUSTING RIP OF SERVICE. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“I purchased a new 12V battery from the AA after my Kona EV refused to start. The AA came out via Hyundai Assist the tech said I’d get a receipt via email in a few hours. I didn’t. That was 3 days ago. So my low score is due to not being able to contact anyone in the AA about this. The options aren’t what I’m enquiring about and the phone gets cut off after a while. The chatbot is useless.”

Helpful Report

Posted 1 year ago

“I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.”

Helpful Report

Posted 1 year ago

“Very disappointed with the AA my steering locked we was left at the roadside with no phone it had run out of charge i did tell them had my 86 year old mother and a dog with no lead with me its change so much not the caring AA it used to be”

Helpful Report

Posted 1 year ago

“I have only had good response from the AA. When they attended my problem they knew exactly what they were looking at. Thanks”

Helpful Report

Posted 1 year ago

“After contacting AA on the 17 July, and vehicle towed in to local VW garage in Interlaken. Firstly told they were busy for 4-6 week. They checked and carried out a warranty item. An electronic sensor in the gear shifter. Drove the vehicle away only to break down next day. Arrange to be uplift and taken back to my UK garage. Advise this will take 3 to 4 weeks. Still not returned difficult to get updates from AA. They use a company called Ontime automotive you do not answer their phone.”

Helpful Report

Posted 1 year ago

“AA customers services are always friendly and polite when assisting my cars. I spoke to Arun today and he was very professional. Our service officer was Chris both myself and my mother appreciated how informative and helpful Chris was with our vehicle. He was really friendly, polite easy to talk to. He was happy to share his knowledge of what would the next best course of action for our Van. Thank you Chris!”

Helpful Report

Posted 1 year ago

“Appalling service. Total rip off. Been paying for years and attempted to use the the service for the first time today… was told I’d have to pay an extra 179 pounds. What I’m doing instead is cancelling my membership and going to green flag.”

Helpful Report

Posted 1 year ago

“I've been a member of AA for 22 years, roadside care and vehicle insurance, and I've always found them to be excellent. Don't have to wait long for a call to be answered, people always patient, friendly and helpful, not had to wait long for callouts. When I wrote off my four wheel drive it was retrieved promptly and the road able to be cleared, and as I had a police report number the agreed payout went into my bank overnight! I don't know how their okinsurance prices are as it's complicated to do a comparison but I won't be looking as I feel I couldn't ask for more.”

Helpful Report

Posted 1 year ago

“Diabolical. Had to call them out a while back and they took over 3 hours to come out. I was a woman stranded on her own in the evening. This time I am stuck waiting for them again and have had to call, fill out details online and call them again, having to wait an age for anyone to answer. As previous reviewers have said, they used to be really good. Will be cancelling my cover and not renewing my insurance with them when due. Appalling!”

Helpful Report

Posted 1 year ago

“My cars front suspension coil spring broke at my home so could not be driven. My local mechanic who lives near-by confirmed same. Was pretty obvious the car was down on one side. So car needed recovery truck to go to near-by garage. Being a member I contacted the AA to arrange this, as it was a clear breakdown and I have at home recovery on policy. I filled in the on-line form and was told they would be with me shortly. I them received a phone call from Jordan from the AA whom informed me that it would not be covered as a mechanic had already looked at it. Also that a recovery vehicle will only be sent as a last resort. (What am I paying for?) At no time whatsoever did the mechanic touch the car, he just looked and stated the obvious. Does this imply if you are an AA member and also happen to be a mechanic you cannot diagnose your own car fault? Unbeknown to me by trying to help and give fuller information I gave them a perfect get out clause Lesson here is DO NOT tell them a mechanic has looked at it. Even if he only eyeballs it, which is absolutely ludicrous. A similar situation happened to me several years ago and the same mechanic looked at it, (alternator failure). I contacted GreenFlag and they were out with a recovery lorry and collected within in the hour. Actually thanked me for giving a full explanation so saved them time sending a wrong vehicle out. In my experience go GREENFLAG. Impossible to recommend AA based on this lack of customer serve. Aware of current negative AA press, sadly I'm not surprised.”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 1,946 reviews