The Body Shop Reviews

3.6 Rating 203 Reviews

65 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.6

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time? How is accuracy and good condition of items delivered by The Body Shop?

Customer Service

How can I contact The Body Shop? How quickly does The Body Shop resolve customer queries?

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Location:

268 Oxford Street,
London
W1C 1DS

How do I contact The Body Shop?

Helpful Report

(2 weeks ago)

You can contact The Body Shop by Email, Live Chat and Telephone.

Helpful Report

(2 weeks ago)

42.86%

Industry Average

“ Bad customer service by any measure, but it is even more important that they should have the training to be able to provide appropriate service to those with conditions such as autism. ”

- Anonymous

“ I contacted the customer service to ask for a replacement, but they are worst sort of people. ”

- Garima

“ My experience was horrific . Body shop charged me even for the item which was supposed to be free . Their customer service team made false promises to waive off the charges on the free gift but they didn't do it. They just stopped responding to emails ”

- Anonymous

The Body Shop Reviews

Customer Service - Bad